Sprint was brought to its knees once it made the iPhone 4S available. I had sprint back then and had 0.2 mb/s during the day. It was useless. What was even worse was their constant lies that they are “improving”.
Same here. I was a long standing Sprint customer back in the days of voice only. Coverage was unparalleled and remember hiking up a peak in Yellowstone and seeing my phone grabbing a signal. Same around my home in the Bay Area, I would go hiking and had coverage way up in the hills when my ATT friends had lost coverage a long time before.
Then smartphones came around. People started using data and somehow Sprint missed the boat totally. I kept Sprint with my first iPhone (4) and coverage was really bad in the middle of the city (2006-2008). I had direct access to the local Sprint Sales rep who really believed that Sprint would improve coverage. Since I was on one of these dreadful two-year contracts, I stuck with them and saw no improvement. I was so jealous of my coworkers who had coverage everywhere in our building, at the shopping mall, downtown, and I had zero bar. As soon as I could, I jumped ship to T-Mobile and have not looked back since then. Great coverage where I need it and free international roaming.
The people I know who have Sprint chose it because of the price. Coverage has improved but speed is usually half or less than the competitors. Sprint customers don’t realize the grass is much greener on the other side of the fence.
Hence Sprint bleeding money and not being able to invest in infrastructure, which meant more customers leaving or unhappy customers which means more customer service agents - some dedicated to just switch a SIM card number in a new phone because, you know, antiquated systems. All other carriers, you move the SIM card to the new phone, it just works. Sprint, you have to call.
Anyway, way more customer service agents, more expenses, the wheel was turning and in the wrong direction. Sprint was doomed because of bad strategic decisions. I’m glad executives from Sprint did not move to T-Mobile, they are definitely incompetent.
I’m concerned how the integration will work because some customers may have older CDMA phones or without the proper LTE bands and won’t be able to switch to the T-Mobile network. But maybe T-Mo can give them a new phone.