iPhone XS Max T-Mobile Visual Voicemail

Discussion in 'iPhone' started by Whitelunis, Oct 19, 2018.

  1. Whitelunis macrumors newbie

    Joined:
    Apr 21, 2010
    #1
    Any suggestions would be awesome and I have tried everything I can find. iPhone XS Max with T-Mobile all I get is call voicemail button when I go to visual voicemail. I am amost to the point of just returning the phone. Please help I’ll try anything
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

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    Sep 21, 2012
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    #2
    Try reset all settings, reboot, and check to see if you have the option (provided your plan includes the feature).
     
  3. LIVEFRMNYC macrumors 604

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    Oct 27, 2009
    #3
    If you bought it as an unlocked iPhone, you might be out of luck.
     
  4. Whitelunis thread starter macrumors newbie

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    Apr 21, 2010
    #4
    I bought it right from the T-Mobile store.
     
  5. eyoungren macrumors Core

    eyoungren

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    #5
    Call T-Mobile or contact T-Force on Facebook or Twitter. They have to activate something on their end.
     
  6. Whitelunis thread starter macrumors newbie

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    Apr 21, 2010
    #6
    Been messaging them since Thursday still no good
     
  7. LIVEFRMNYC macrumors 604

    Joined:
    Oct 27, 2009
    #7
    In that case, they should get it working.

    Maybe you can tell them to give you a another sim with temp number, with visual voice working. Then have them transfer your number to that sim. I had to do that years ago with a T-mobile 6S+. Everything turned out fine afterwards.
     
  8. eyoungren macrumors Core

    eyoungren

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    #8
    OK.

    Try Callie Field: Executive Vice President of Customer Care: https://twitter.com/calliefield
     
  9. AMTYVLE macrumors 6502a

    AMTYVLE

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    Sep 23, 2014
    Location:
    Florida
    #9
    I had this happen and I’m on AT&T. I ended up fixing it by changing my Voicemail password. Go to Settings > Phone > Change Voicemail Password. After that VV should start working.
     
  10. eyoungren macrumors Core

    eyoungren

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    #10
    How long is it supposed to stay on this screen?

    Mine has been "Saving password" for the last ten minutes…
     
  11. Whitelunis thread starter macrumors newbie

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    Apr 21, 2010
    #11
    Same here just takes forever and does nothing
     
  12. AMTYVLE macrumors 6502a

    AMTYVLE

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    Sep 23, 2014
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    Florida
    #12
    Try calling your voicemail and resetting the password through their automated system also. Sorry, I forgot to mention that also. Then it should sync with your phone.
     
  13. George Knighton macrumors 65816

    George Knighton

    Joined:
    Oct 13, 2010
    #13
    By any chance, are you legacy on a "ONE Plus + Promo" plan?
     
  14. 0970373, Oct 21, 2018
    Last edited: Oct 21, 2018

    0970373 Suspended

    Joined:
    Mar 15, 2008
    #14
    This is bad info. Locked or unlocked, Apple Store or T-Mobile store doesn't have any bearing on Visual Voicemail.
    --- Post Merged, Oct 21, 2018 ---
    That's very weird as they are usually quick to respond if you call them on 611 or message them through the T-Mobile app. Twitter is for non-urgent stuff. The Support via the app is pretty good. They'll tell you to call in if it's beyond their technical capability.

    Also, check to make sure that their system has updated to your new device. It should auto-detect when you move your SIM over (mine did). But if it didn't that might be why.
     
  15. sslade6752 macrumors member

    Joined:
    Jul 16, 2015
    #15
    I just upgraded to a iPhone XS Max with T-mobile a few weeks ago. I’ve been useing an app called YouMail for my visual voicemail with no problems. It has a lot of nic functions like Robocalls and spam blocking Incase the T-Mobile spam service lets stuff through
     
  16. AJAAY macrumors 6502

    AJAAY

    Joined:
    Sep 29, 2012
    #16
    I had this issue a few years ago on my 6S. The only way I got I resolved was by T-Mobile having to activate something on their end. I was lucky enough to get a rep who actually cared to resolve my issue.
     
  17. LIVEFRMNYC macrumors 604

    Joined:
    Oct 27, 2009
    #17
    Tell that to T-mobile since they have told me different countless times. So who/what has bearing on Visual Voicemail?
     
  18. Elwots macrumors regular

    Elwots

    Joined:
    Aug 8, 2016
    #18
    I don’t have this problem, but my T-Mobile visual voicemail has been terrible the past year or so. I won’t receive voicemail notifications for days at a time (they don’t appear in VV either). Oftentimes the only way to get them to show up is to leave myself a voicemail.

    It has been happening on multiple phones, so I just chalked it up to poor performance on T-Mobile’s end.
     
  19. 0970373, Oct 21, 2018
    Last edited: Oct 22, 2018

    0970373 Suspended

    Joined:
    Mar 15, 2008
    #19
    Well, my iPhone is unlocked and purchased through Apple, as all my iPhones have been for the past 5 or 6 years (on sim free and then iUP) and visual voicemail works just fine. If it didn't, this would be a much much larger issue and many more threads considering the possibly millions of ppl on TMO who are on iUP or purchased SIM free or came from AT&T or Verizon with device unlocked.

    It's definitely backend systems and the phone's info being entered into this TMO system correctly that are needed to make VVM work. But being unlocked has nothing to do with that. Absolutely nothing. I suspect you got some misinformed reps. There's nothing listed in their support docs that say it has to be unlocked either.
     
  20. solodogg macrumors 6502

    Joined:
    Oct 28, 2011
    Location:
    Orlando
    #20
    Call yourself from another phone and leave a voicemail, that will kick in the activation once you receive the voicemail notification. Happens almost every time I switch phones, and this works every time.
     
  21. LIVEFRMNYC macrumors 604

    Joined:
    Oct 27, 2009
    #21
    Being unlocked from Apple does make a difference, as there is a certain point(after exhausting everything they can possibly do) T-mobile will say they simply can't help you out any longer if the phone wasn't bought from a T-mobile store.

    What I stated in post #7, is the only thing that worked for me both times I had the issue. Which was advice from others with the same issue.
     
  22. msooffutt macrumors member

    Joined:
    Feb 1, 2010
    #22
    I just had this happen to me after getting the max. Couldn’t get help from either apple or T-Mobile. They blamed each other. What I did, if you have WiFi calling turned on, is to turn it off and turn off your WiFi as well. Reboot the phone and let it connect to T-Mobile. Wait a few minutes. Now check if it’s working. If it is, turn you WiFi and WiFi calling back on.
     
  23. 0970373, Oct 22, 2018
    Last edited: Oct 22, 2018

    0970373 Suspended

    Joined:
    Mar 15, 2008
    #23
    I'm sorry you got bad reps. The SIM being bad is much more likely. That, again, has nothing to do w/ the iPhone being unlocked.
     

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22 October 19, 2018