Carrier T-mobile WiFi Calling not Working?

Discussion in 'iPhone' started by BruiserB, Oct 20, 2014.

  1. BruiserB, Oct 20, 2014
    Last edited: Oct 20, 2014

    BruiserB macrumors 65816

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    Aug 9, 2008
    #1
    This morning (before the 8.1 update) I noticed that I wasn't connecting to wi-fi calling. I went into settings and noticed the feature was turned off....I hadn't turned it off. I got an error message when trying to turn it back on. I thought maybe T-mobile had disabled the feature pending the 8.1 update. Since updating I can't turn it back on either. I searched on here and see the notes about not being able to have both wi-fi calling and the ability to take calls on another device enabled simultaneously....but that's not my problem. Anyone else having this issue?

    Here's the screen that pops up when I try to turn it back on.

    [​IMG]
     
  2. CEmajr macrumors 601

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    Dec 18, 2012
    Location:
    Charlotte, NC
    #2
    No issues with mine.

    iPhone 6 iOS 8.1
     

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  3. Chatter macrumors 6502a

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    Uphill from Downtown
    #3
    No issue at all. Maybe turn phone off fully and then restart? I did have to toggle airplane mode after update.
     
  4. mentaluproar macrumors 68000

    mentaluproar

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    May 25, 2010
    Location:
    Ohio, USA
    #4
    I have it too. T-mobile says it is a problem on their end and they are working on it.
     
  5. BruiserB thread starter macrumors 65816

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    #5

    Just out of curiosity, are you on a prepay or post pay plan? I'm on the $30 100min 5GB prepay plan. I also noticed when I logged in to my account that it says I have used all of my plan minutes for the month, even though I know that's not true. I'm wondering if they are having trouble with prepay accounts only? Seems as though it's working fine for some. A friend of mine on the same plan is having the same problem.
     
  6. sillywabbit macrumors 6502a

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    Nov 10, 2012
    #6

    Wow, 5 gb for a month at $30?

    That sounds like a good deal, especially if wifi calling doesn't count against your min.
     
  7. BruiserB thread starter macrumors 65816

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    Aug 9, 2008
    #7
    That's the downside....it does count against your minutes. I don't talk much and use either Google Hangouts/Voice or Vonage to make VOIP calls when I do.

    Here's a whole thread with the ins and outs of this plan:

    http://forums.macrumors.com/showthread.php?t=1509895

    But I have Google Voice forward to my actual cell number for incoming calls....and at work I have spotty T-mobile coverage in my building, but solid wi-fi coverage.....wi-fi calling solved these issues for the 2 weeks I've had it! Hopefully they get it fixed soon!
     
  8. eekcat macrumors 6502a

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  9. BruiserB thread starter macrumors 65816

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  10. travis64 macrumors 6502a

    travis64

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    Location:
    NEW YORK
    #10
    On the $30 plan and has not been working for me

    My gf on post paid and works for her
     
  11. CEmajr macrumors 601

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    Dec 18, 2012
    Location:
    Charlotte, NC
    #11
    Hmm it seems to be a problem for those on the $30 plan. I'm postpaid and haven't had any issues. There's a thread on the T-Mobile website about it now so they're definitely aware of it.
     
  12. BruiserB, Oct 21, 2014
    Last edited: Oct 21, 2014

    BruiserB thread starter macrumors 65816

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    #12
    T-mobile WiFi Calling not Working?


    Do you have a link to that thread? Would like to follow it....

    Wonder if it's only the $30 plan or all prepaid?

    Thanks!
     
  13. eekcat macrumors 6502a

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    Apr 5, 2010
    #13

    I'm on postpaid. I wonder if it's a continuity/handoff issue?
     
  14. BruiserB thread starter macrumors 65816

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    #14

    I actually noticed the problem yesterday morning before 8.1 release.
     
  15. eekcat, Oct 21, 2014
    Last edited: Oct 21, 2014

    eekcat macrumors 6502a

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    #15
    That's good to know (at least it's an additional data point) -- I know that wifi calling is incompatible with making calls from your mac/ipad, but that's turned off for me anyway.

    Here's the Tmobile support forum thread about this issue: link
     
  16. travis64 macrumors 6502a

    travis64

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    NEW YORK
  17. turbineseaplane macrumors 68030

    turbineseaplane

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    Mar 19, 2008
    #17
    I'm on the prepaid unlimited $80 plan.
    Same error for me right now.
     
  18. BruiserB, Oct 22, 2014
    Last edited: Oct 22, 2014

    BruiserB thread starter macrumors 65816

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    #18
    T-mobile WiFi Calling not Working?

    This really sucks....

    Leave tomorrow for a week at a cabin in the mountains. It's out of T-Mobile's coverage area but has wifi so I was thinking all would be great.

    Amazing how you can miss a feature you just got a couple of weeks ago.

    T-mobile's lack of response is disappointing. Would be nice to find someone to at least acknowledge there's an issue and that it's being worked on. Instead I get a live chat customer service rep telling me that it "breaks his heart" that I'm having an issue. And tweets to Tmobile help even including the link to their own support forum thread just get me instructions to reboot my phone, reset my network settings and check my 911 address.

    Hey T-mobile!!! There are lots of people having the exact same problem. It's not our settings, it's yours! How about "resetting YOUR network settings??"
     
  19. turbineseaplane macrumors 68030

    turbineseaplane

    Joined:
    Mar 19, 2008
    #19
    This post made me crack up.
    So true about the ridiculous language the chat reps use.
    It's always an "amazing and brilliant day at TMobile" apparently.

    So cheesy
     
  20. BigMar89 macrumors 6502

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    Seattle, WA
    #20
    Wasn't working for me but today it seems it's back working again on my end.
     
  21. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #21
    A couple of times WiFi calling has dropped out but I put it into airplane mode and then turned Wifi back on. Seemed to fix it. On a post paid plan.
     
  22. turbineseaplane macrumors 68030

    turbineseaplane

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  23. sketdansuu macrumors member

    sketdansuu

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  24. BruiserB thread starter macrumors 65816

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    Aug 9, 2008
    #24
    Yep....seems they finally escalated and resolved this! The forum linked earlier in this thread also indicates it's working again for most or all.
     

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