U can only buy a iPhone unlocked at full retail at Apple. At T-Mobile not sure what the deal is but still is better than verzion AT&T and sprint.
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T-Mobile will not unlock iPhone 5 immediately, even if you pay full price
- Thread starter fronesis
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Guys your frustrated. And rightfully so. But to say that tmobile customer service representatives are misleading and for this reason you are going to another carrier is a complete joke. In the past year I have had ATT, Sprint, and T-Mobile and before that I had verizon so I've tried them all. EVERY carrier has a problem with CSR's having different stories and not knowing what is going on. This is not a problem exclusive to T-Mobile. Despite this, I still believe T-Mobile is more customer oriented than the other 3 due to the many billing disputes and credits they have provided for me at a loss to them.
Example: I preordered my iphone 5 on April 12 and they screwed up my shipping option. All the CSR's I contacted had no idea what the hell they were doing. In the end, I spoke with customer retention and they refunded my shipping and have me one month of free service. Never in a million years would the other 3 carriers have done this IMO.
Someone above posted that T-Mobile went contrary to their website, well I've had that happen with sprint too. What probably happened was that the CSR this person spoke to wasn't aware of what the website said and was too lazy to look and help out.
Example: I preordered my iphone 5 on April 12 and they screwed up my shipping option. All the CSR's I contacted had no idea what the hell they were doing. In the end, I spoke with customer retention and they refunded my shipping and have me one month of free service. Never in a million years would the other 3 carriers have done this IMO.
Someone above posted that T-Mobile went contrary to their website, well I've had that happen with sprint too. What probably happened was that the CSR this person spoke to wasn't aware of what the website said and was too lazy to look and help out.
True, kinda sucks but I guess you can always just skip all that if you don't want to use Tmobile at all and just get an unlocked one.
If you're going to use it on tmobile then its a decent deal.
Tmobile will NOT unlock iPhone 5 immediately, even if you pay full
Hello, Just try to ask from some professional unlocking websites; I am sure they will definitely help you.
Hello, Just try to ask from some professional unlocking websites; I am sure they will definitely help you.
I agree that it's borderline misleading, but I also agree with other posters that most CSRs can be inadvertently misleading. Just the nature of dealing with big corporations.
What I DON'T get, and no offense OP, is why you didn't ask about this clearly upfront before paying. If it was so important to you to get an unlocked phone, it would be the first thing on my mind to ask.
What I DON'T get, and no offense OP, is why you didn't ask about this clearly upfront before paying. If it was so important to you to get an unlocked phone, it would be the first thing on my mind to ask.
I DID ASK BEFOREHAND. I asked multiple times. I called and talked to a CSR and asked directly whether I could unlock the phone immediately, and then I asked in store before I bought the phone. Each time the tmo reps were adamant that I could definitely get the phone unlocked immediately.
This was precisely why I was upset, NOT about the general policy but about the fact that I was basically lied to by tmo.
So I'm suffering with this problem too.
They are so incompetent that they don't even know have people who know enough English to write the policy correctly. If you wrote the policy stick with it. If you wrote it wrong then change it. Truly incompetent.
Next for those of you saying they need to recoup their $70 that's not true either.
For prepaid customers the only rules are 60 days of service and $50 top ups. These dumbasses have a plan where you pay $1, $2 or $3 a day and pay only on days you use it. So basically you could be on that and not use it every day and contribute only $50 to them. Not to mention prepaid customers pay $650 anyway.
If they really needed to recoup $70 I'd pay them their ****ing $70. I'll buy $70 of credits right now. But their stupid policy is a big waste of time. 60 days? If want $70 here's $70. Unlock it already. It's paid in full.
They are so incompetent that they don't even know have people who know enough English to write the policy correctly. If you wrote the policy stick with it. If you wrote it wrong then change it. Truly incompetent.
Next for those of you saying they need to recoup their $70 that's not true either.
For prepaid customers the only rules are 60 days of service and $50 top ups. These dumbasses have a plan where you pay $1, $2 or $3 a day and pay only on days you use it. So basically you could be on that and not use it every day and contribute only $50 to them. Not to mention prepaid customers pay $650 anyway.
If they really needed to recoup $70 I'd pay them their ****ing $70. I'll buy $70 of credits right now. But their stupid policy is a big waste of time. 60 days? If want $70 here's $70. Unlock it already. It's paid in full.
If you didn't mind the extra $70 then why didn't you just buy it from Apple? It would have been unlocked right out of the box.
I wanted to add to my experience with unlocking my iphone5 AWS with T-Mobile. on the day (about last week) that I got my stepdaughter a galaxy s3, since having both phones on equipment installment seem to much for me, I decided to charge the remaining $300 on my iphone 5 to my credit card and got her the galaxy s3. well to cut short...
the rep that was helping me immediately called the customer service to ask to unlock my iphone5 b/c I had fulfilled my installment agreement. needless to say, I didn't even know my request for approval had been approved since June 18, 2013 and I had been waiting for the unlock email instructions all these days and it never arrived. so I called T-Mobile customer service yesterday and they tell me that my phone's unlock request had already been approved that all I needed to do is a restore on my device and I should get it unlocked.
I did exactly that and now I'm unlocked, so T-Mobile indeed after paying 100% of your installment agreement they will unlock your device.
the rep that was helping me immediately called the customer service to ask to unlock my iphone5 b/c I had fulfilled my installment agreement. needless to say, I didn't even know my request for approval had been approved since June 18, 2013 and I had been waiting for the unlock email instructions all these days and it never arrived. so I called T-Mobile customer service yesterday and they tell me that my phone's unlock request had already been approved that all I needed to do is a restore on my device and I should get it unlocked.
I did exactly that and now I'm unlocked, so T-Mobile indeed after paying 100% of your installment agreement they will unlock your device.