The people at T-Mobile are completely incompetent. I have an "account password" setup on my account which they're supposed to ask for when you walk into a store or call them on the phone, and they have NEVER asked me for this password. Additionally, they offer ZERO ABILITY to use 2-factor authentication with an authentication app. They REQUIRE you to use your cell phone to receive an authentication text, which has been known for almost 20 years now of being the easiest & quickest way to hack into anybody's cell phone account! 🤣😂😆 Truly incompetent.