Taken case off and..

[576316]

Thats absolutely rubbish isnt it. I pay nearly £1000 for a 256gb iPhone 7 Plus and it will lose lots of value now through no fault of my own.

Not really...most gadget purchasers (Envirofone, Mazuma Mobile, Carphone Warehouse) don't deduct value due to cosmetic damage. They're only bothered about serious damage and anything that affects the functioning of the device. They're highly tolerant of scratching, blemishes and, in most cases, chipping.
[doublepost=1503588190][/doublepost]I had a transparent hard case on my black 7 Plus for a few months, and the antenna bands are all scratched up in much the same way. Luckily the aluminium itself came out unscathed. I use Apple's silicone case now, I never realised how useful the microfibre lining was until now - it avoids this very issue by trapping lint.

 

[techspin]

True. I don't deny this as a fact. But it seems more an an artificially constructed bargaining point when applied to a seller and a buyer who both use cases. Of course, being either pro or anti-case you'd never know what kind of buyer or seller you'd get but still.

The condition of a device is one of the arguments that pro-case users proffer as their justification for using a case. Yet if a device never leaves a case from the moment it's first received I just don't see condition (between case users) as being a valid barganing point.

My thoughts are academic. I am not arguing one way or the other. It's just my thoughts based on my observations of pro-case users.
[doublepost=1503586261][/doublepost]
My last drop was from waist height to linoleum flooring. I was trying to put my phone in a pocket while paying attention to what my wife was trying to tell me and I missed the pocket.

Not a scratch, dent or scuff. Really fortunate on that one.

Well pro-case users may enjoy their phone without their cases at times. Plus pro-case users can sell to users who don't use cases and the cosmetic condition is a selling point.

And lesson learned, don't pay attention to your wife

 

[eyoungren]

Just like any used object and used cars. Better condition of a used object gets you more money during a resale.

Because both parties agree that it does.

But if physical condition is hidden by use of a case on the part of the seller and will be hidden again on the part of the buyer then this is an artificially created bargaining point.

You could argue that physical condition often determines how well a device/object has been taken care of, but in OP's case this would be wrong.
[doublepost=1503589482][/doublepost]

Well pro-case users may enjoy their phone without their cases at times. Plus pro-case users can sell to users who don't use cases and the cosmetic condition is a selling point.

Yes, this is why my thoughts are mainly academic musings and not real arguments.

My position could be defended only on a narrow case by case basis (hah, see what I did there? ).

It doesn't hold up when you get other variables added to it.

And lesson learned, don't pay attention to your wife

YOU tell her that, LOL!!!!

 

[Jimmy James]

If Apple don't swap it then I think it will be my last phone from them as I'm not the only one who has this. A lad at work has the glossy iPhone 7 plus (I know they are prone to marks) and it looks like its been thrown on the floor and dragged up the street and he nurses his stuff (his 2012 MacBook is like new and pristine even now)

The case material is expunging itself onto your phone and you blame the phone?

I should get a new car because a bird pooped on it and left a stain I can't get out.

 

[Phonephreak]

I don’t understand it. It’s a tool and gets used daily. Wear happens. Even in cases.

 

[Complex757]

I'm not understanding where you're upset at Apple. It would be one thing if this were happening to everyone with a case.

Why aren't you upset at the case manufacturer? Isn't it the same situation? Their case shouldn't have caused that problem, right?

Unfortunately stuff happens. Take it as a learning experience.

These are truly first world problems.

 

[chevelleguy3]

How does this translate into it being Apple's fault? I have had every model iPhone and used good quality cases (Apple cases if it were available) and never had this issue. I have seen it happen with 3rd party cases or cases that were technically made for another model (such as using a case designed for a 6 on a 7). You can't blame Apple for this, it was clearly caused by the case. My current iPhone 7+ has been in the Apple leather case since brand new when it was released and the back of it looks perfect. If anything you might want to take this up with the case manufacturer but I doubt you would get anywhere with it.

 

[44267547]

These threads surface randomly sometimes. The OP is frustrated and is looking to shift his anguish towards the situation and doesn't want to accept the damage to the iPhone without believing it's the 7000 Series aluminum. It happened. It's just a matter of moving forward with other options. But it is unfortunate, because iPhones are not cheap.

 

[eyoungren]

These threads surface randomly sometimes. The OP is frustrated and is looking to shift his anguish towards the situation and doesn't want to accept the damage to the iPhone without believing it's the 7000 Series aluminum. It happened. It's just a matter of moving forward with other options. But it is unfortunate, because iPhones are not cheap.

Which is funny, but sadly typical.

Pro-case user who uses a case for protection has difficulty accepting that the case damaged the phone. It must be some other reason because cases don't damage phones - they protect them right?

Right!

 

[EnderBeta]

If Apple don't swap it then I think it will be my last phone from them as I'm not the only one who has this. A lad at work has the glossy iPhone 7 plus (I know they are prone to marks) and it looks like its been thrown on the floor and dragged up the street and he nurses his stuff (his 2012 MacBook is like new and pristine even now)

You're being unreasonable. It isn't Apple's fault. Stuff happens. Ware and Tear is not new. Your phone isn't a museum piece, it's a phone.

If anything you could keep the phone for a few more years and get some value for what you paid for it. Then it won't matter if the finish isn't 100% perfect.

It is insane to me to spend as much money on a phone as people have been spending over the last decade. My iPhone 6+ is beat up to heck and back but the screen is fine and the physical buttons work. I'll keep it for another year or two and replace it when it can no longer hold a charge or accomplish the goal of sending emails, text messages and placing calls with the occasional web browsing to look up something in the field.

I'm not going to blame Apple for the cosmetic damage. That's just my butter fingers. I'll give credit to them for surviving as many drops as it has and it still being fully functional. The thing is a tank.

 

[Cutiekitty92]

Use a clear back screen protector. I ALWAYS use these as well as glass front protector. Always manage to sell my iPhone that I’ve had for only 1 year at mint condition

 

[EnderBeta]

Just like any used object and used cars. Better condition of a used object gets you more money during a resale.

It is always less expensive to stick with what you have and milk it for everything it is worth before buying a new model.

For instance my 2012 Chevy Cruze LTZ RS has 102000 miles on it but it still works. I have no payments on it except maintenance and upkeep and a very small property tax on it. If I go buy a new vehicle I get a new visual design but pretty much the same vehicle with less milage. However now it will require a payment every month of at least $400 to maintain the level of features on a loan less then 5 years. Not to mention now the property tax for even something as basic as a new loaded Cruze is $400 every 6 months in Virginia. That is insane to me when you factor in that I could easily get another hundred thousand miles out of this vehicle and have enough time to save up for a brand new car cash as well as invest at least another $10,000 into something like gems, gold or stocks.

People waste too much money to have the newest of things. Buy when you need and not when you want. Resale is a mind trick to spend more money.

 

[Bazooka-joe]

Doesn't matter what case you are using because you should remove your phone out of the case occasionally to remove any debris that has slipped in through the sides to the case as dust and grit will find its way to the back of the phone and scratch it. It is not Apples fault.
Having said that the only problem I have I had with a case was for a previous iPad where I was using a genuine Apple leather case and some how the blue dye from leather had stained the back of the Ipad. It didn't seem to affect the trade in value but if it had then I would've gone back to Apple and insisted that they take responsibility

 

[dominiongamma]

So blaming Apple? How about blaming the user for not clearing out debris and dust?

 

[wproct]

I would be willing to bet that there have been more Iphones saved from damage by being protected by a case than Iphones damaged by a case such as the one shown. When we buy a non apple branded case we should periodically examine the phone to make sure that it is not incurring damage such as shown. Having said that, I don't routinely check mine. I have never received said damage from using a Magpul case.

 

[quietstormSD]

The blemishes on the back don't seem that bad to me. I guess I would be pissed too if I were trying to keep it in pristine condition by keeping it in a case.

I think a case just helps the phone not get completely demolished when dropped or something. The blemishes on the back seem like normal wear to me. Then again, I've put a lot of phones through complete hell, so if the screen is not coming off piece by piece, I'd be happy.

 

[HallStevenson]

As a company Apple can't possibly test their devices out with every third party cases out there. I'd like to know if people using official Apple cases see the same issue.

It's not Apple's responsibility to test 3rd-party cases, even if they could.

If Apple don't swap it...

Haha !! Apple has no responsibility to do anything other than tell you "we recommend official Apples cases".

 

[BigMcGuire]

Most cheap plastic cases damage the phone. I've observed this in my 60 cases I've bought and given away or trashed over the last 6 years. I've settled on Sena leather cases because the inside is felt like - Apple silicon/leather cases work as well because they have similar inside lining.

A plastic case that is constantly subjected to force is going to wear on the phone - especially if it is gripping the phone loosely. My wife uses these plastic cases and there is always wear on her phone. We both got the same $ for our 6+ phones ($300 each) from Apple even though mine was 100% perfect and hers was not due to this plastic case wear.

The sena wallet leather case is the only case I've used for 2 phones now (it's lasted years and years and years) - got another one for my birthday and am using it now.

Still wish I had the ability / drive / baw..... to go caseless like some here.

 

[Blueline29]

It doesn't change the fact that a phone manufacturing company shouldn't be held responsible for what case you use. As long as their own branded case work fine on their devices they're absolutely fine.

Similarly if you use a third party charging cable and your phone catches fire, Apple can't be held responsible.

FWIW, I've had a variety of 3rd-party cases as well as Apple cases on my launch day 7 Plus and have had no damage like that experienced by the OP. Of course, I swap out cases pretty regularly, so there's a possibility that in so doing I manage to clean out any dust and debris that's gotten between the back of the phone and the case. It looks like that may be the culprit here, after looking at the pic again.

Not that that makes it suck any less.

 

[QueenTyrone]

Just looks like you need to wash it off with soap and water but sorry that's happened to you op

 

[Radon87000]

You can't blame the paint job because sticking on a plastic case might react with the paint on the device. That's just part of natural chemical reaction. That's why I don't use cases either.

As a company Apple can't possibly test their devices out with every third party cases out there. I'd like to know if people using official Apple cases see the same issue.

This happened to another forum member with their Product Red iPhone. They used a cheap plastic clear case and some how it had a reaction with the 7000 Series aluminum, which caused it to develope a "Bead" like pattern on the back of the iPhone.

It's just an unfortunate accident really. My only suggestion would be to use an OEM Apple case from this point forward, which hopefully wouldn't cause this issue again. (Assuming the case you are using now isn't from Apple.)

There is no need to spend that much money on a Apple leather case if you don't want to. Cheap cases aren't the reason,the reason is the silicone oxidises over time when it comes into contact with air and becomes yellow and that has a chemical reaction with aluminium

I saved my matte black 7 plus from the jaws of death when I first bought a spigen silicone case.

Luckily I had the sense to remove it after a month to find the paint started wearing near the camera and in a spot like the OP.

I immediately bought a $15 glass case for it which doesnt have contact with the back metal and I keep removing my iPhone every 15 days from it to wipe it clean using lukewarm water and have faced zero issues since. I have no doubt if I had kept it in spiegen case since release it would have looked just like the OP

Moral- Keep removing your phone every couple,of days and never ever buy silicone cases.

 

[Gathomblipoob]

There is no need to spend that much money on a Apple leather case if you don't want to.

This is true. I bought an $18 saddle brown leather case for my 7 Plus that is every bit as good as the Apple version.

 

[44267547]

Just looks like you need to wash it off with soap and water but sorry that's happened to you op

That or perhaps a minimal amount Of isopropyl rubbing alcohol, warm water and a microfiber cloth could be tried as well.

 

[Zmmyt]

7 Plus in official Apple case since Day 1. No issue.

Same here

 

[akash.nu]

The sena wallet leather case is the only case I've used for 2 phones now (it's lasted years and years and years) - got another one for my birthday and am using it now.

Still wish I had the ability / drive / baw..... to go caseless like some here.

I agree, leather cases are better always.

Moral- Keep removing your phone every couple,of days and never ever buy silicone cases.

I agree. I've been advising my friends to stay away from silicon cases.

This is true. I bought an $18 saddle brown leather case for my 7 Plus that is every bit as good as the Apple version.

Yep, leather cases are the best I feel.

At present I'm using this wallet sleeve for the last 3 years and definitely happy with it.

ZVE Multifunctional iPhone 6/6s Case 4.7 Inch, Vintage Genuine Leather Wallet Purse Card Holder Brown https://www.amazon.co.uk/dp/B011B2BJA0/ref=cm_sw_r_cp_tai_fp.Nzb2TXFWPV