Talking with a live person at Citibank. Is it possible?

Discussion in 'Community Discussion' started by YS2003, Jun 28, 2009.

  1. YS2003 macrumors 68020

    YS2003

    Joined:
    Dec 24, 2004
    Location:
    Finally I have arrived.....
    #1
    I have a very difficult time getting through the automated nonsense telephone banking service to a live person with Citibank USA. Do you have the same issue? The main number 1-800-374-9700 won't let me talk with a live person to help me with my bank account information (to check on a questionable debit transaction).
     
  2. SilentPanda Moderator emeritus

    SilentPanda

    Joined:
    Oct 8, 2002
    Location:
    The Bamboo Forest
  3. Scepticalscribe Contributor

    Scepticalscribe

    Joined:
    Jul 29, 2008
    Location:
    The Far Horizon
    #3
    Try pressing the "hash" symbol on your phone after the number is answered and an automated disembodied voice begins to offer the usual useless options. It works for me by putting me through to an operator (a live human being) who respinds (eventually).

    This applies in my home country in western Europe, so I'm not sure if it'll work in the US and, to be honest, the bank is not crazy about it, but it does work for me.

    Cheers and good luck
     
  4. DiamondMac macrumors 68040

    DiamondMac

    Joined:
    Aug 11, 2006
    Location:
    Washington, D.C.
    #4
    Great link. Will save that
     

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