Taptic Engine Broken

[TRICKorDEVICE]

Well, my Taptic engine no longer works. It sounds like a wind up toy and I can no longer feel it.

What is my best option to get this thing replaced. Should I set up a Genius appointment, or shall I "send in for repair?"

I don't want to be without my item, any chance they swap it out if I go to the store?

 

[nburwell]

Deleted

 

[Gav2k]

You can't swap or get a repair in store it has to be sent off. So the choice is yours on calling Apple or popping in store

 

[Newtons Apple]

Well, my Taptic engine no longer works. It sounds like a wind up toy and I can no longer feel it.

What is my best option to get this thing replaced. Should I set up a Genius appointment, or shall I "send in for repair?"

I don't want to be without my item, any chance they swap it out if I go to the store?

There is no swapping at the store. If you have AC+ they will overnight you a replacement, if not they will send your watch out for repair. I had two taptic engines fail before I got my 3rd watch and all has been good.

 

[TRICKorDEVICE]

There is no swapping at the store. If you have AC+ they will overnight you a replacement, if not they will send your watch out for repair. I had two taptic engines fail before I got my 3rd watch and all has been good.

Two failures!?!? Oh geez...

I will miss my watch...

I'll let you know what happens when I get back.

 

[Newtons Apple]

Two failures!?!? Oh geez...

I will miss my watch...

I'll let you know what happens when I get back.

I was just unlucky, I think Apple had some bad Taptic engines in the first batch. Let us all know.