Depends upon what is wrong with it. I'm pretty sure they can run diagnostics on it in the store. I've also heard of members being able to get white box replacements from an Apple Store. Luckily I haven't had any problems with my watch, so I don't have first hand experience.
Actually, with AC+ you can request an Expresss Replacement where they put a hold for the amount of the watch on your card, send you a new watch and you send the old one back and have the hold removed. It's one of my favorite features of AC+ since it expedites the process and gives you a new device, hopefully without any of the issues you were experiencing.
Not bad. Maybe I just haven't fallen in love with my Watch yet but I feel like I'd be more inclined to care about this on a phone.
What I'm not understanding is that if Apple care allows you to just crack open a new Watch why do they take your money (again) in the first place? Why not just open a new Watch under Apple care and hand you that? I just don't get the step of paying for s replacement, sending the broken one out, being told "yep it's broken", and getting s refund for the down payment you made. Clearly in missing something.
They don't open retail units for replacement; those are only for sales. The ones you get for AC+ replacement just have the watch case, no bands. Remember, the bands are not covered and they don't know what band you're actually using from day to day anyway. The hold is temporary and only because you have two watches at one point. They place the hold in case you don't return the old one.
This is what I'm confused by. So they ship everything even the replacement? Nothing happens in store?
I get that. In not understanding what the benefit of expediting the device is. Do I get a device on the spot in the store or not? (Not trying to be blunt lol). If I have to wait a few days anyway I don't mind waiting a week.
Apple usually doesn't keep replacement
Watches at the Store so there is NO way for them to give you a replacement. It must be shipped. So yes it will take a couple of days. Expediting means 2 day shipping (I believe).Nothing happens in store. AC+ express overnights a new white box replacement instead of you waiting several days to a week for them to receive, diagnose, repair and return your old watch.
