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That is excellent customer service! Can you post the name of the company and what they sell? I'm a big proponent of small businesses and companies that go above and beyond for their clients.

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For anybody interested, some companies which serve people beyond their local areas that have provided me with outstanding service are:
*Red Oxx (soft luggage)
*Patagonia (outdoor gear)
*Charles Schwab (financial services)
*Three Lobed Recordings (record label)
*Charlie Monroe Software (maker of Downie)
*Bombich Software (maker of Carbon Copy Cloner)
while we're at it, and politics aside.

Peak Design. Lifetime warranty they actually stand behind.
 
while we're at it, and politics aside.

Peak Design. Lifetime warranty they actually stand behind.

Yeah, end-user concerns get away from the customer service focus of my post. My feelings are that as long as a company isn’t specifically associated with a particular ideology or type of user, I don’t worry about fellow buyers too much. For example, I’m not bothered that Mystery Ranch has some backpacks designed for military use but there is a pillow company whose products I won’t buy.
 
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