while we're at it, and politics aside.That is excellent customer service! Can you post the name of the company and what they sell? I'm a big proponent of small businesses and companies that go above and beyond for their clients.
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For anybody interested, some companies which serve people beyond their local areas that have provided me with outstanding service are:
*Red Oxx (soft luggage)
*Patagonia (outdoor gear)
*Charles Schwab (financial services)
*Three Lobed Recordings (record label)
*Charlie Monroe Software (maker of Downie)
*Bombich Software (maker of Carbon Copy Cloner)
Peak Design. Lifetime warranty they actually stand behind.