taste of a bad apple

Discussion in 'iMac' started by tinkertot, Nov 18, 2008.

  1. tinkertot macrumors newbie

    Joined:
    Nov 18, 2008
    #1
    apple is replacing my iMac after a month of running in place with themselves.

    i bought a 24" imac earlier this year. the hardrive started making odd noises and the system started hanging and freezing last month. apple took it in for repair 29 days ago. first- replace hardrive. then replace optical drive. didn't work. next the logic board is up for repair. then they notice the power supply is burning up. next replace power supply before putting the LB in. still getting problem.. so they think the 2nd hardrive was damage from testing it with the bad power supply. so next they want to put a 3rd hardrive in the system.

    at this point i want a new system from scratch. because if the power supply has messed up 2 hardrives and a logic board and an optical drive.. then it has to have effected the led screen. not to mention if the bad power supply messed up a second hardrive.. it probably messed up the second optical drive as well. so i voice this and they assure me that all other parts are in working order that they will put in the 3rd hard drive and a new cable for the hardrive b/c it was faulty as well.

    in the meanwhile i try to get them to offer a new repair plan for the next year to back up these repairs.. and they would not. i had my 100 days or so left on my warranty and that would be the end of it

    i found this unacceptable. so on the 28th day i made them agree to a timetable of repair if they didnt meet then they would have to replace the thing from fresh. they could not meet the timetable they agreed to to get the 3rd hardrive and cable in so they are now going to send me a fresh imac.

    my old imac was 2.4ghz and this one will be 2.8 . the old one had 1g of ram that came with and this one will have 2g (the point is lost on me b/c i had purchased my own 4g chip which may or may not be compatible with the new system and are most likely damage anyway from the old systems out of control power supply) and i'll have 1 yr warrantly on the new unit (i'm supposed to be thankful that i get this "new" 1 yr warranty)

    so they tell me that i will have to box the old one up and mail it in and they will send out the new one.. which seems normal until i get a call about how i will have to use the old box. of course after 9 months i dont have the old box. i thought this was a joke. so he put me on hold to talk it over with the team and they decided, i guess, they can manage to send me a box out to send it back in.

    the most annoying thing about all of this is at the point he let me know the timetable would not be honored and i would be getting a new system sent, would i like to purchase anything to upgrade it. this is the moment i am proud of myself for that i did not flip my $#!+ because i was patient and simply let him know that i would not. i can't believe apple tried to make some money off of me at this point. they have got to be out of their minds for trying to upsell me on a product they are replacing because 9months into its use it completely failed and in the process caused me a month of lost services i have paid for such as internet, webhosting, mobileme account, iphone syncing, ect. And if i had not stayed on them about getting it done.. how much longer would it have taken? 2 weeks?

    AND ... some poor person is going to get my old system as a refurb. a refurb in which I know for a fact the led screen and optical drive need to be replaced in becaused their lives have been cut in half.

    so what am i supposed to be grateful for out of all of this. that i got my 9 month old computer replaced on the 10.5th month and i get an additional .4ghz for all my trouble. UNACCEPTABLE!
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    You can't be serious!
    :rolleyes:
     
  3. Sky Blue Guest

    Sky Blue

    Joined:
    Jan 8, 2005
    #3
    maybe the iMac will be gold, to make it up to you.
     
  4. jdwingnut macrumors regular

    Joined:
    Feb 18, 2008
    Location:
    In the Redwoods, California
    #4
    How about for starters, the fact that Apple gave you a new machine with a FULL 1 year warranty.

    How many other manufacturers would have done this. Most warranties are pro-rated from the time they begin.

    You even got upgrades at no cost and yet you complain that Apple is trying to sell you upgrades. What company doesn't today.
     
  5. tinkertot thread starter macrumors newbie

    Joined:
    Nov 18, 2008
    #5
    ...

    the video card is better on the new system but i'm not a gamer. and the new system also has its 1 yr warranty. and with other companies i may have not got anything but my computer repaired or replaced with a refurb of the same kind.

    i guess these are good things... it just seems to me apple is only covering a tiny tiny bit above their bottom line on this one when i've always heard they go above average on satisfaction.
     
  6. tinkertot thread starter macrumors newbie

    Joined:
    Nov 18, 2008
    #6
    ...

    the new machine will have a LIMITED one year warranty btw
     
  7. tinkertot thread starter macrumors newbie

    Joined:
    Nov 18, 2008
    #7
    i guess you guys have never gone without the computer you dumped so much money into for a month and a half.

    a good friend says i should get over this as well. maybe he is right. it is hard with how i feel about all of this to go POOF! acceptable.

    i guess i should move on though. maybe you guys are right... and it all ok now. i'll just be happy in a couple of weeks. it just sucks... but fine...its ok for this kinda thing to just happen.
     
  8. ADent macrumors 6502a

    Joined:
    Sep 9, 2007
    #8
    I agree that is not the best service - but what companies have better service these days?

    Typically Apple goes at least three repair cycles before replacing with a new unit - so it sounds like you are inline there.

    Think about AppleCare for the new unit. You get 3 years warranty total.

    I kept the boxes for my mini's - so no problem if they need to be mailed in to be replaced. ;)
     
  9. fohawk17 macrumors regular

    fohawk17

    Joined:
    Oct 17, 2008
    #9
    if apple is replacing the computer then i think you should be happy. and even if it is only a limited warranty it is still a warranty. how many other manufacturers would do this? i would still be angry about it but it is being fixed
     
  10. wawanarchist macrumors regular

    Joined:
    Oct 19, 2008
    #10
    That happened to my friend too, he saved up for months to get a 24" iMac, and within a day of bringing it home, it crashed, after a trip to the KOP mall, being told it would be back to him in a week (took 2 weeks) he got it back... It lasted two weeks before it died again... Apple told him to bring it back to the mall, where he was told to wait another week. They finally replaced it with a brand new iMac, and said he would have to purchase a new warranty, because he "used up" his old one.... I swore never to buy from a company who would treat their customers like that, but now I need an all-in-one, and Macs still the only company to do them right...

    I feel for you, it sucks spending thousands and having steve jobs take a dump on your desk
     
  11. Theophany macrumors 6502

    Theophany

    Joined:
    Nov 16, 2008
    Location:
    NW London.
    #11
    I agree with your friend. Sorry for probably sounding like a douche from hereon in...

    -I had a £2000 PC knackered permanently. Entire machine went kaput 3 weeks after the firm I had purchased it from were bought-out and their new parent company was not obliged to honour the remaining nine months on my warranty.

    -You got a brand new frigging iMac dude PLUS an extra year's warranty effectively - hardware refreshed model and all. Ok, so you had to go without a computer for 30 days - go utilise your local library.

    -You can't seriously say you're pissed about this, right? Did you honestly believe that Apple would just take your machine and hand you out a brand new one within the week? They're a business that are doing very well and it isn't because they're frivolous with the warranty procedures.

    Not to be massively rude or anything, but I'm 19 years old (which is quite young relatively speaking) and I think you're being totally naive about this entire situation.
     
  12. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #12
    Do you think Dell or Sony or HP would have done as much? Every computer maker in the world gets a lemon now and then. I used to work in the computer mfg industry, and no matter how good your quality control you get one of those nightmares now and then. If you bought a Dell do you think they would have done any better? I doubt it.
     
  13. mastershakess macrumors 6502

    Joined:
    May 14, 2008
    Location:
    Bel Air, MD
    #13
    your problem is you didn't bitch enough

    I had my iMac replaced after two weeks of them trying to fix it (talked to managers and customer service number)
     
  14. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #14
    I wouldn't feel too bad if I were you.

    Aside from the plain brown box they ship in, Apple's refurbs are identical to new machines in terms of coverage and support options. If the machine you returned is resold as a refurb it will have the full one year limited warranty and the buyer will have the option to purchase the 3-year Applecare coverage (which I recommend for ALL Mac owners).

    Sorry, I don't feel bad for you either. You ended up with a new machine (with higher specs! That is not the terms of the limited warranty they were honoring and you should appreciate it) in the end with a new one year limited warranty. I agree with the poster above that you'd be well advised to buy Applecare coverage for it. Within three years, if anything goes wrong with the machine mechanically they will repair/replace it for free. I don't buy it from Apple though. I always buy from L.A. Computer. Other bargain shoppers have had good experiences with eBay. You have the full length of the limited warranty to purchase Applecare.
     
  15. Macsleuth macrumors member

    Joined:
    Jan 25, 2008
    #15
    I hear ya

    It sucks when your system is down, all you want, is to get your iMac back and setup again.
    Lost my H/D on my 24"iMac, this past summer, by the time I got around to calling it in, taking it down to drop off, pick up and then setting it up again, it was two months. I got it from best Buy and got Best Buys extended Warranty. They had to send the iMac out for H/D replacement to a 3rd party company, it took just over 2 weeks. Dealing with it over the phone, dropping it off and picking it up wa ok, just the waiting.
    When buying an Apple product, I now reccomend getting the Apple extened warranty for Apple products. (I've had to use the AppleCare and reccomend it).
    This is my third Apple computer ( 2 laptops, both with AppleCare).
    Sounds like you went thru an ordeal with yours.
    Glad they finally replaced your system, and am glad to hear you got a newer faster unit. Another 1 yar warranty? Wow, who does that.
    I guess that's the little extra for putting you thru the hassle.
    Hope you enjoy your new iMac.
     

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