Im just wondering how many of you out there support your friends, family and co-workers when it comes to computers (both Mac and Windows). What percentage of users overall really know about computers? and what percentage just want to do email, surf the web, online banking, and so on versus the power user? Edit: I also wanted to add that I'd like to know if you believe most customers who buy new computers from places like Best Buy are knowledgeable? Or if they are really just believing whatever the sales person tells them.