Hey Guys, I am making this issue public because I would want some guidance on the issue that I am facing. I am student in a university and spent a large part of my earnings on buying my first mac (MacBook Pro). After some days I felt that my trackpad stopped responding at times. I went to the certified tech support in my university and asked them about it. The person there told me that I need to update the softwares in my machine and it should solve the probelm. But it did not and then after him telling me that it was normal, I went ahead and accepted it. Then, I realized that my battery health was never 100% (this is what was shown by that widget software) and to add to it everytime I caliberate it (to this time) it shows me that my battery health has dropped by 1%. I am not sure if I am becoming a little too skeptic about it but comparing my battery health with my fiancee's, her MacBook has retained 100% battery health since she bought it 3 months back. Now, recently I installed Leopard on my machine but to add to my worries my system at times stopped responding. Also, when I start my system and then start Microsoft Entourage, it usually takes about a minute and a half to start. I reported this to the tech support guy again and they told me that I will have to reinstall everything after wiping my system. I did it but the problem still stood there. Then I took my notebook to him because he wanted to run some diagonostics on it. So now there was a problem with my optical drive which did not accept his disks. The tech guy suggested me to replace my optical drive. I agreed cause I thought he is more knowledgeable than I am. Finally, the drive came in and the machine was taken in for an operation. When I got it back, there was a small scratch which was apparent to me because I have taken a lot of care of my machine. To make the matters worse, while fitting the drive he accidently broke the upper shield of my laptop (where we rest our hands and type on the keyboard). Now, my computer does not close down. I talked to the tech rep to replace this machine for me as it was still under warranty and because I was having a lot of problems with it. He said that I would have to talk to the Apple people as he does not have the authority. I talked to the apple people and they told me that all they can do is to get the thing fixed for me. My computer is with the same tech guy again for further repairs. So, now I am really uncomfortable on the fact that it was broken by someone else and I have to live with it. Also, there is a problem with it and those people dont want to exchange it for me inspite of me pleading them to do it. I am not sure if I am entitled to a new product or not but it would be difficult to work on something that I thought was just perfect and now I know that it is ruined and then refurbished. Can I please ask for your thoughts about this and any guidance on what can be done with this issue? thanks.