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Kulfon

macrumors 6502a
Original poster
Nov 4, 2013
782
1,020
Hello, guys. Have a question - what should I do in this case? I took the case off today for the first time since I bought it and saw marks that were left by the case. They cannot be removed. Ahat can I do?
 

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maflynn

Moderator emeritus
May 3, 2009
69,326
37,317
Don't use the case anymore.

If those are indeed scratches or marks that won't come off, there's nothing you can do, other then not use the case.
 
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Kulfon

macrumors 6502a
Original poster
Nov 4, 2013
782
1,020
Well, yes....but how is this possible that apple is sending this product that is causing something like this? No warranty?
 

maflynn

Moderator emeritus
May 3, 2009
69,326
37,317
No warranty?
Nope, the warranty only covers defects, this is accidental damage.

Back in the day Speck had issues where it was scratching the MBPs with its hard case. There wasn't anything those folks could do as well.

I have no idea what could have caused the damage, perhaps some small debris stuck in the case prior to being put on, either way I don't think you have much recourse :(
 
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robertk328

macrumors 6502
Jun 24, 2010
326
98
Stange, so what is the warranty for?
Does your MBP still work? That's what the warranty is for.
The scratches are on you, not Apple. The case, and the dirt trapped under it, is what causes the scratches, not a defect from Apple.
 

Kulfon

macrumors 6502a
Original poster
Nov 4, 2013
782
1,020
I am not saying it is on Apple. Everything is fine with Apple. I am talking tech21. These are not scratches, these are marks imprinted from the case. I purchased the case directly from Apple Store. There is no dirt, it is the wrong design. Do noone is taking responsibility? I mean tech21 is perfectly fine to produce a case that can damage the laptop aesthetically? Cases are to prevent from scratches, not to cause them.
 

robertk328

macrumors 6502
Jun 24, 2010
326
98
I am not saying it is on Apple. Everything is fine with Apple. I am talking tech21. These are not scratches, these are marks imprinted from the case. I purchased the case directly from Apple Store. There is no dirt, it is the wrong design. Do noone is taking responsibility? I mean tech21 is perfectly fine to produce a case that can damage the laptop aesthetically? Cases are to prevent from scratches, not to cause them.
Can you find the spot on the case that caused the scratches? I know on my phone if a case has dirt, even small, trapped between the case and phone, it will scratch.
Though I guess I am curious about the warranty you're looking for? From tech21? I'm sure their warranty covers defects but not the aesthetics of your device. You could always contact them but it's likely futile.
 

Kulfon

macrumors 6502a
Original poster
Nov 4, 2013
782
1,020
There are no scratches, these are the marks left bu the pressure of the case on alluminium.
 

matt_on_a_mtn

Suspended
Mar 25, 2016
189
186
There are no scratches, these are the marks left bu the pressure of the case on alluminium.

So what you're saying is that you applied a case that was so tight that it was putting sufficient pressure on your macbook to literally leave imprints in aluminum?
 

matt_on_a_mtn

Suspended
Mar 25, 2016
189
186
Yes....nothing comes off.
[doublepost=1462168201][/doublepost]
Looks like it....

Hate to say it, but that's on you. If those are indeed indents, there's no way that case didn't feel obscenely tight when applying it. Which for most would be a red flag to not use that product.
 

throAU

macrumors G3
Feb 13, 2012
8,125
6,053
Perth, Western Australia
Hate to say it, but that's on you. If those are indeed indents, there's no way that case didn't feel obscenely tight when applying it. Which for most would be a red flag to not use that product.

Depending on where the dents are, i think you are over-estimating the durability of the Macbook chassis - the bottom lid and the back of the screen are not very thick.
 

Kulfon

macrumors 6502a
Original poster
Nov 4, 2013
782
1,020
These are not dents either. These are marks...not scratches, not dents
 

throAU

macrumors G3
Feb 13, 2012
8,125
6,053
Perth, Western Australia
These are not dents either. These are marks...not scratches, not dents

If they're definitely not dents or scratches, you should be able to get them out.

The MBP chassis is aluminium, short of cutting compound (because you don't want to affect the brushed/matt type finish) you should be able to use reasonably aggressive stuff to clean it with.

Alternatively, get aggressive with it and actually polish it to a mirror finish and have a unique polished aluminium macbook finish :D
 
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Kulfon

macrumors 6502a
Original poster
Nov 4, 2013
782
1,020
Why not:) Starting with a toothpaste:)

If they're definitely not dents or scratches, you should be able to get them out.

The MBP chassis is aluminium, short of cutting compound (because you don't want to affect the brushed/matt type finish) you should be able to use reasonably aggressive stuff to clean it with.

Alternatively, get aggressive with it and actually polish it to a mirror finish and have a unique polished aluminium macbook finish :D
 

iMacDragon

macrumors 68020
Oct 18, 2008
2,012
427
UK
Alternatively, get aggressive with it and actually polish it to a mirror finish and have a unique polished aluminium macbook finish :D

Except that if went that far, then the case would be much weaker and more damage prone, as it's the anodising that has the brushed texture, and serves as hard protective barrier.
 

maflynn

Moderator emeritus
May 3, 2009
69,326
37,317
Stange, so what is the warranty for?
Manufacturing defects

Apple Warranty
Apple warrants the Apple-branded hardware product and accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.


Your Mac was damaged by a non-apple product and thus its not covered, regardless of the fact of where you purchased the product.

I know its a bummer, but there's nothing you can do with regards to your warranty :(

One long shot is to bring it back to the store and explain your situation, the manager, my out of customer service do something but that's a long shot.
 

Lukeapple

macrumors newbie
Nov 18, 2020
2
0
Hi,
I know this is a really old post but I had the same issue with my mbp and case. For years I’ve been upset with how the case marked it so just left it on. Now looking to upgrade and found an easy way to remove the marks. I sprayed this polish on to the microfibre cloth and it removed it instantly. Hope you still have the Mac and this helps. There’s a pic of the mark on the bottom of the Mac case which I’ll remove now
 

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Lukeapple

macrumors newbie
Nov 18, 2020
2
0
I am not saying it is on Apple. Everything is fine with Apple. I am talking tech21. These are not scratches, these are marks imprinted from the case. I purchased the case directly from Apple Store. There is no dirt, it is the wrong design. Do noone is taking responsibility? I mean tech21 is perfectly fine to produce a case that can damage the laptop aesthetically? Cases are to prevent from scratches, not to cause them.
It looks like just marks from the rubber.. it came off pretty easy, there’s no damage to the aluminium
 
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