Tech21 armor case leaving marks on MBP!

Kulfon

macrumors 6502
Original poster
Nov 4, 2013
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452
Hello, guys. Have a question - what should I do in this case? I took the case off today for the first time since I bought it and saw marks that were left by the case. They cannot be removed. Ahat can I do?
 

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maflynn

Moderator
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May 3, 2009
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Don't use the case anymore.

If those are indeed scratches or marks that won't come off, there's nothing you can do, other then not use the case.
 

Kulfon

macrumors 6502
Original poster
Nov 4, 2013
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452
Well, yes....but how is this possible that apple is sending this product that is causing something like this? No warranty?
 

maflynn

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May 3, 2009
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No warranty?
Nope, the warranty only covers defects, this is accidental damage.

Back in the day Speck had issues where it was scratching the MBPs with its hard case. There wasn't anything those folks could do as well.

I have no idea what could have caused the damage, perhaps some small debris stuck in the case prior to being put on, either way I don't think you have much recourse :(
 
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robertk328

macrumors regular
Jun 24, 2010
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Stange, so what is the warranty for?
Does your MBP still work? That's what the warranty is for.
The scratches are on you, not Apple. The case, and the dirt trapped under it, is what causes the scratches, not a defect from Apple.
 

Kulfon

macrumors 6502
Original poster
Nov 4, 2013
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452
I am not saying it is on Apple. Everything is fine with Apple. I am talking tech21. These are not scratches, these are marks imprinted from the case. I purchased the case directly from Apple Store. There is no dirt, it is the wrong design. Do noone is taking responsibility? I mean tech21 is perfectly fine to produce a case that can damage the laptop aesthetically? Cases are to prevent from scratches, not to cause them.
 

robertk328

macrumors regular
Jun 24, 2010
203
20
I am not saying it is on Apple. Everything is fine with Apple. I am talking tech21. These are not scratches, these are marks imprinted from the case. I purchased the case directly from Apple Store. There is no dirt, it is the wrong design. Do noone is taking responsibility? I mean tech21 is perfectly fine to produce a case that can damage the laptop aesthetically? Cases are to prevent from scratches, not to cause them.
Can you find the spot on the case that caused the scratches? I know on my phone if a case has dirt, even small, trapped between the case and phone, it will scratch.
Though I guess I am curious about the warranty you're looking for? From tech21? I'm sure their warranty covers defects but not the aesthetics of your device. You could always contact them but it's likely futile.
 

Kulfon

macrumors 6502
Original poster
Nov 4, 2013
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452
There are no scratches, these are the marks left bu the pressure of the case on alluminium.
 

matt_on_a_mtn

Suspended
Mar 25, 2016
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164
There are no scratches, these are the marks left bu the pressure of the case on alluminium.
So what you're saying is that you applied a case that was so tight that it was putting sufficient pressure on your macbook to literally leave imprints in aluminum?
 

matt_on_a_mtn

Suspended
Mar 25, 2016
189
164
Yes....nothing comes off.
[doublepost=1462168201][/doublepost]
Looks like it....
Hate to say it, but that's on you. If those are indeed indents, there's no way that case didn't feel obscenely tight when applying it. Which for most would be a red flag to not use that product.
 

throAU

macrumors 603
Feb 13, 2012
5,284
2,276
Perth, Western Australia
Hate to say it, but that's on you. If those are indeed indents, there's no way that case didn't feel obscenely tight when applying it. Which for most would be a red flag to not use that product.
Depending on where the dents are, i think you are over-estimating the durability of the Macbook chassis - the bottom lid and the back of the screen are not very thick.
 

Kulfon

macrumors 6502
Original poster
Nov 4, 2013
498
452
These are not dents either. These are marks...not scratches, not dents
 

throAU

macrumors 603
Feb 13, 2012
5,284
2,276
Perth, Western Australia
These are not dents either. These are marks...not scratches, not dents
If they're definitely not dents or scratches, you should be able to get them out.

The MBP chassis is aluminium, short of cutting compound (because you don't want to affect the brushed/matt type finish) you should be able to use reasonably aggressive stuff to clean it with.

Alternatively, get aggressive with it and actually polish it to a mirror finish and have a unique polished aluminium macbook finish :D
 
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Kulfon

macrumors 6502
Original poster
Nov 4, 2013
498
452
Why not:) Starting with a toothpaste:)

If they're definitely not dents or scratches, you should be able to get them out.

The MBP chassis is aluminium, short of cutting compound (because you don't want to affect the brushed/matt type finish) you should be able to use reasonably aggressive stuff to clean it with.

Alternatively, get aggressive with it and actually polish it to a mirror finish and have a unique polished aluminium macbook finish :D
 

iMacDragon

macrumors 68000
Oct 18, 2008
1,692
277
UK
Alternatively, get aggressive with it and actually polish it to a mirror finish and have a unique polished aluminium macbook finish :D
Except that if went that far, then the case would be much weaker and more damage prone, as it's the anodising that has the brushed texture, and serves as hard protective barrier.
 

maflynn

Moderator
Staff member
May 3, 2009
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Boston
Stange, so what is the warranty for?
Manufacturing defects

Apple Warranty
Apple warrants the Apple-branded hardware product and accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

Your Mac was damaged by a non-apple product and thus its not covered, regardless of the fact of where you purchased the product.

I know its a bummer, but there's nothing you can do with regards to your warranty :(

One long shot is to bring it back to the store and explain your situation, the manager, my out of customer service do something but that's a long shot.