I had an encounter recently (details withheld) which reminded me of a problem I have run into a number of times before. The problem is people who know little about technology making technology choices for others. Not only do they know little about technology, they are probably at least a little technology phobic. The profile of this technophobe (in my experience) is an older management type who didn't encounter much technology during the earlier part of their careers, and as they moved up the ladder, succeeded in remaining fairly isolated from technology issues and a more than superficial understanding of same. Their current skills probably begin and end with typing an e-mail or a basic document in Word. Yet now they are in charge of departments, agencies, etc., and are responsible for making decisions on the types of technology others can use. These decisions seem to be driven as much by fear as by knowledge, if not more so. I believe this is more than a generic "pointy-haired boss" issue. Some of the problem seems to be specific to technology. As a self-employed person, I don't have to deal with this issue very often myself but I still do slam into it occasionally, and it surprises me every time. I imagine people working every day in the corporate world have much bigger problems dealing with technophobic people, who block progress when they can't wrap their minds around the idea that a problem can be solved in a better way. So please, tell me your stories... share your theories... suggest your solutions!