I'm surprised on how downhill apples customer service has gone, especially the apple store. Last month we took an imac (27" 2011 imac) into the local apple store (Maisonville Mall London ontario) for repair because it was corrupting data, extremely slow, and poor graphics performance compared to another identically set up imac After month of waiting we get a call back to pick up the computer. They replaced the logic board, video card, cpu, hard drive.... pretty much everything inside. So when we get to the apple store they bring the imac out and it is incredibly dusty. We ask them to wipe it down to make sure there is no dust under the screen. After a wipe down we notice there is a lot of dust under the glass and it is completely unacceptable. So the guy says no problem, takes it to the back for the genius to take the glass off and do a quick wipe down. As soon as he comes out again, he says they got most of the dust off but it's impossible to get it all... but shouldn't be bothersome. Then says "Other than this small scratch no issues". At this point we (3 of us there) all pause and say "Wait what? scratch? theres no scratch!" This "Genius" tried to quietly act like this scratch they caused in this 5 minutes wipe down was already there! After that we inspected the computer more thoroughly. The whole aluminum body was scuffed and pitted. So the manager comes, and tries to act like its normal no big deal. We're extremely frustrated because the imac came in mint, and coming out damaged. Plus we have been without it for weeks and losing valuable development time (got from a 27" imac to a 13" macbook air is not awesome) So the lead genius comes out. Super nice guy, checks the notes and instantly says there was no mention of scratches in the notes when checking it in. So it must have been done on their part. Apologizes and says they will repair it free of charge (They better!). Says to take the imac home while they order parts and we can at least use it for now.. We agree. So we set up the imac, and notice there is no WIFI signal at all, and the fans are going on full blast. So we call up the apple store and tell them the computer we just took home is also having these new issues. We take it back in 2 days later when the parts arrive. The lead genisus assures the repair will be perfect and he will put his top guys on it (why are they all not "top guys"!?). This time we leave and with the lead geniuses promise were content that our computer is in good hands. Fast forward a week later (today) and we go in to pick up the computer again. They manager comes out tells us they had been been working on it full time and there should be no issues. The computer comes out. No scratches. BUT Still dust under the glass. We make a point of it, and they say it is impossible to get it perfect. The manager said take it home, use it. If it is impossible to live with bring it in and they will try again. We agree to take it because at this point we have been with out the computer for over a month and can't afford any more down time. While setting up the computer I go to pop in the extra ram we had (an additional 8gb) that was in it before we took it in for repair. Quickly noticing it no longer fits. Shining a light through it you can now see 2 wires exposed stopping the memory from going in. Over a month and many visits still a subpar repair job! So I call up the store, tell them that there are still issues with the computer and their geniuses were still not able to fix the computer. Unfortunately we couldn't speak with the helpful lead genius because hes out of town for 2 weeks. The managers solution this time is to take the computer in and they will install the ram for us. I tell him I don't trust their employee to do a comptent job, so I'll just call apple and see what they say. After 3 hr on the phone with apple, they pretty much tell me there is nothing that can be done. They could replace the computer, but it would have to go in for one more major repair. I also made sure to ask if it was impossible to have a perfectly clean glass. He said no, the geniuses should be able to do it. It is not an unreasonable thing to ask. So now I have to take my imac in again, cross my fingers and hope they don't screw up something else... At this point I don't even trust this machine because who knows what is wrong form the inside where I'm not allowed to see. Surprising how much apples quality and customer service has gone down in the past couple of years. I know I will never be buying applecare again, and going back to hackintoshes for most office computers from here on out. EDit: Turns out they never even fixed the fan issue either. CPU fan blasts it self every couple seconds.