Terrible Call quality when connected to wifi

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MUWarrior10, Oct 13, 2014.

  1. MUWarrior10 macrumors member

    Joined:
    May 7, 2014
    Location:
    Chicago
    #1
    My iPhone 6 has terrible call connections when I am connected to a wifi network. I can hear the person on the other side just fine, but no one can hear me. Anyone else experiencing a similar issue?
     
  2. gigaguy, Oct 13, 2014
    Last edited: Oct 13, 2014

    gigaguy macrumors 65816

    Joined:
    Apr 19, 2010
    Location:
    USA
    #2
    If this is at home, did you upgrade your router? works best with the new ac wifi band and certain settings. Tmo was offering a free router that has these features, as they love it when users go onto wifi and off their cell towers...
    I got the free router but haven't set up. I've had echoing calls (on their end) using wifi call with my current non-ac band router.... my end sounded fine also..
     
  3. MUWarrior10 thread starter macrumors member

    Joined:
    May 7, 2014
    Location:
    Chicago
    #3
    Yeah...I'm using the basic ****** cable company router combo at office and home. I'll probably buy a new router for home if thats the likely cause. Thank you for your advice.
     
  4. gigaguy macrumors 65816

    Joined:
    Apr 19, 2010
    Location:
    USA
    #4
    I'm no expert, you might call Tmo, they are 'experts'.. and ask about their free router if you are in the US.
     
  5. Trebuin macrumors 65816

    Trebuin

    Joined:
    Jun 3, 2008
    Location:
    Okinawa, Japan
    #5
    The wifi calling with Apple is probably a bit too soon out of "beta." Problems can be the compression driver demand on the up/download data rate limits. I don't think Apple has programed in a check prior to calls, not to mention, they probably don't know what they actually need. I've seen this with magicjack in the past with their original driver being horrible on slow internet.
     
  6. dishfan82 macrumors member

    Joined:
    Jun 1, 2014
    #6
    I have the T - mobile router and it's been great so far . I can be outside my house and it still stays connected to my call. I can't go all the way down my street but it has good range.
     
  7. mentaluproar macrumors 68000

    mentaluproar

    Joined:
    May 25, 2010
    Location:
    Ohio, USA
    #7
    What exactly is different about the tmobile router? Isn't it just an Asus router with different default QoS settings?
     
  8. dishfan82 macrumors member

    Joined:
    Jun 1, 2014
    #8
    The T-mobile router makes phone and data usage #1 with use of their router so calls are more clear and connect better. I can be by my mailbox and still be connected to wifi calling. I can't do that with my cable router. You can use it as a router and buy a modem or plug it into your existing router and just connect to the cell spot network.
     
  9. MUWarrior10 thread starter macrumors member

    Joined:
    May 7, 2014
    Location:
    Chicago
    #9
    It turns out that it may not just be on the wifi but on all my incoming calls. I'm thinking this is probably just a carrier software issue on AT&T, maybe?
     

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