I ordered an iPod mini 6gb a week ago monday and I've been tracking its progress ever since, comparing it to what's happened to other people. Google brought up this site several times in my hunt for experiences so I thought I may as well put mine up too. I ordered it on the afternoon of Monday 7th. The apple site said that the item would be ready for dispatch in 24 hours but if I were to go for the custom engraving (which was free), it would take 5-6 days longer to get here. Fine I thought, that still leaves plenty of time to get it before I go skiing on the 19th. I ordered it and waited patiently. On the 9th I got an email informing me that the item had shipped. It was expected to take 7-8 working days to get to me. Rriight. So that's already going to be quite a bit longer than they said *before* I ordered. By those workings I should get the item on Friday 18th or the following Monday. I guessed that they would deliver on the Friday or before because companies usually seem to give over-estimated delivery times. I tracked my item all the way from Shanghai by using the www.apecode.com website that I'd found by reading other people's experiences on here: 15 mar 05 90 75 truck arrived at final destination Apple, Shanghai 15 mar 05 14 mar 05 30 10 departed direct KN Luxemburg 14 mar 05 40 69 accept scanned at EDC KN Luxemburg 16 mar 05 14 mar 05 86 14 booking slot obtained KN Luxemburg 14 mar 05 40 60 Arrived at EDC KN Luxemburg 15 mar 05 13 mar 05 32 55 flight departed Kuehne & Nagel Shanghai 11 mar 05 32 05 Flight Booked Kuehne & Nagel Shanghai 10 mar 05 30 64 Departed from source Apple, Shanghai 09 mar 05 30 60 departed from product source Kuehne & Nagel Shanghai 09 mar 05 05 00 boxes scanned Kuehne & Nagel Shanghai 09 mar 05 00 05 Data received from supplier Apple, Shanghai So on the 15th I started frantically checking to see what TNT Express were doing with it. Item 'not found' over and over again. I called up Apple to harass them a bit and to make sure they knew that I really needed to get it before the weekend as I wouldn't be here otherwise. They said it should go through pretty soon as once an item arrives in the Netherlands, it usually gets sent straight to the UK. So today, the 17th. Still nothing. TNT Express have been sitting on their arses doing absolutely nothing. My little iPod has been on a shelf doing nothing. Nobody's even bothered to scan it into their systems. Upon calling Apple again, they now say that TNT's expected delivery date is now Monday or Tuesday next week and that I definately won't get it before then. There's no explaination as to why its been sitting around for days. So basically TNT Express are very much NOT Express. Not happy.