I had just received my iPhone last night and activated it this morning. (My earlier thread: http://forums.macrumors.com/showthread.php?t=700001) Much to my horror, I quickly noticed two small dark spots on the screen. Dead pixels and lot of them. Annoying. I call up AT&T and the rep (after confirming with Apple tech rep) tells me to go to an AT&T to exchange it for another. I get to the AT&T store and the reps there then tells me that they don't carry refurbished phones in inventory at any of the NYC stores. She suggests I go to the Apple store a few blocks away in Soho. Upon arrival, I saw that the Genius Bar was completely mobbed. I was told to make at an appointment at one of their kiosks. After a 15 min wait on line to use a terminal, I make the earliest appt. date which is Sat. at noon. REALLY?! I call up AT&T/Apple again asking if they can just send me a new phone instead. Their response is NO. Must see Genius Bar first. Arghhhh... I tried a hard reset a few times and DL'd a "fix pixel" app. No dice. Is all of this standard??? Feel free to flame me for purchasing a refurbished iPhone. The only redeeming moment of the day was having the chance to meet/talk to ex-supermodel, Resident Evil star Milla Jovovich for a few minutes. She was standing in line behind me waiting to use the same appt. kiosk. But no I'm not a happy camper right now.