Terrible out of box experience?

Discussion in 'MacBook Pro' started by jclardy, Nov 15, 2016.

  1. jclardy macrumors 68040

    jclardy

    Joined:
    Oct 6, 2008
    #1
    So maybe I just got unlucky, but my 13" touchbar pro arrived today, took it out of the box, setup went fine and started installing things. Screen looks gorgeous, keyboard is better than the rMB. I get out the power cord, plug it in, and...nothing. Try the other port. Nothing. Switch sides. Nothing. Try my working (works on my 12" MacBook) USB-C hub - Nothing. Reboot - Nothing.

    Great, USB ports dead on a brand new laptop, with the only way to charge it being USB.

    Luckily I have had a similar issue with older Macs and tried a pram reset (Shift+Opt+Ctrl+Power), which worked.

    Anyone else experience any other problems out of the box so far?
     
  2. fokmik macrumors 65816

    Joined:
    Oct 28, 2016
    Location:
    USA
    #2
    So pram reset fixed the problem and now all the ports are working?
     
  3. shareef777 macrumors 68000

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #3
    Running a 15" here. While I haven't had any charging issues, I have had a few kernel panics. Kept the original OS install and didn't bother restoring from time machine as I wanted a 'clean' install. Wondering if it's the USB-C hub I bought off Amazon.
     
  4. jclardy thread starter macrumors 68040

    jclardy

    Joined:
    Oct 6, 2008
    #4
    Yep, everything seems fine. I'll update this if I run into any more USB issues but I am running my LG 4k usb-c monitor off of the right side ports now.
     
  5. Cougarcat, Nov 15, 2016
    Last edited: Nov 15, 2016

    Cougarcat macrumors 604

    Joined:
    Sep 19, 2003
    #5
    I had a kernel panic after running Migration Assistant. Going to have to return the machine anyway--my P key is stuck.

    Edit: I had the LG 4K and a HD with a USB A to C adaptor plugged into it. No idea if any of those were the cause...
     
  6. shareef777 macrumors 68000

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #6
    My panics have definitely been narrowed down to the USB-C hub when a USB-A HDD drive is plugged in. Returning it to Amazon and will just go with the separate connections (similar to what I did with my 2012 MBP). Hopefully a name brand monitor/hub is released soon that will be more reliable.
     
  7. fs454 macrumors 65816

    Joined:
    Dec 7, 2007
    Location:
    Los Angeles / Boston
    #7

    I've had a kernel panic or two as well. Running FCPX and doing network transfers from my other MBP via finder. It auto-restarted to an extremely low frame rate login screen both times.

    I had a TB3-TB2 adapter plugged in and a USB-C to USB adapter plugged in, both with bus powered drives attached. That shouldn't be an issue.
     
  8. Corrode macrumors 6502a

    Corrode

    Joined:
    Dec 26, 2008
    Location:
    Calgary, AB
    #8
    Can you name the brand, please? Would save me some time as I'm about to pull the trigger on a hub but maybe individual connections are the way the go.
     
  9. CreativeC macrumors member

    Joined:
    Oct 23, 2016
    #9
    Must say these are very positive messages to be reading about 3-4K machines...
     
  10. Ma2k5 macrumors 6502a

    Ma2k5

    Joined:
    Dec 21, 2012
    #10
    The more I read, the less it seems things just "work" with Apple. I have had issues on my iPhone 6s/7 and the MacBooks seem to have been having more issues in the past couple of years - more so than any Windows/Android I had. I am having to justify myself if I am just being blind to all issues because it is Apple and I have been led to believe everything just works - yet whenever a slight hiccup happens on Windows/Android, we all seem to instantly demonize those platforms.

    All I know is, if some of the issues surrounding keyboard, touch bar bugs, kernal panics, GPU issues, price, port issues, non-removable storage on 15", trackpad issues/bugs, where to be present on a Windows machine - people would have made much more of a deal and instantly dismissed the products.

    Here I am, worried about some potential coil whine on some of the XPS laptops, or the large bezels on the Stealth, yet the MacBooks seems to have so many other issues (even quality wise, already have read quite a few RMA's being done), yet I strangely forgive Apple?

    Possibly we are affected by nostalgia or emotionally connected to the design of Macs (people have stated that Apple are good at marketing to peoples emotions rather than needs)? I can understand those who are completely committed to the macOS platform and would be too expensive to move away, but I'd say the majority of us can be quite OS Agnostic in that, we don't really suffer that much if we move. Perhaps Windows with Linux dual boot/VM is the best way to go for the next 5-10years, because as it stands, Apple don't fill me with much confidence nowadays.
     
  11. mikeytrend macrumors member

    Joined:
    Jul 8, 2007
    Location:
    San Francisco, CA
    #11
    I had the exact same issue and was unable to solve it before my computer finally died. An SMC reset was the first thing that came to mind, but I didn't have any luck when I tried. After reading your post I just did it a bunch of times in a row, closed the lid, opened the lid, and my computer was asking for my FileVault password.

    Thank you!
     
  12. Groovemaster17 macrumors member

    Joined:
    Aug 7, 2012
    #12
    I'll second this. Would to know which hub this was.
     
  13. Jaekae macrumors 6502

    Joined:
    Dec 4, 2012
    #13
    True but atleast in my country apple have superior support and warranty system that make ppl feel safe to choose their products, most if time if you find a problem you walk into a apple store and get a brand new device, or they fix it quite fast. Dont know any other brand that has that "safety".
     
  14. CreativeC macrumors member

    Joined:
    Oct 23, 2016
    #14
    Isn't relying on Apple "support" inherently telling of how low-quality Apple products have become?
     
  15. Samuelsan2001, Nov 16, 2016
    Last edited: Nov 16, 2016

    Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #15
    Not at all they still come top of just about every customer survey ever taken, they are still the most reliable easiest to use notebooks you can buy. People get unlucky and go online to moan that's life but they are currently shipping hundreds of thousands of these machines, this is exactly the sort of chatter you'll get on the release of any newly designed computer. It's life in electronics.
     
  16. mattburley7 macrumors 68030

    Joined:
    Oct 13, 2011
    #16
    i actually had the opposite out of the box experience

    it only took me 30 minutes to do a complete setup of my macbook pro

    this includes installing software, transferring music & photos and customizing other things in sierra to how they where on my previous macbook pro. i had no issues with using the thunderbolt ports.
     
  17. shareef777 macrumors 68000

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #17
    The brand is TNP: https://www.amazon.com/gp/aw/d/B01KV530UU/ref=yo_ii_img?ie=UTF8&psc=1

    I've got a Tripp-Lite model waiting for me in the office and it seems to be the same exact design so not hopeful that it'll work. Will pickup a USB-C to USB-A adapter from Apple and see how that works. As someone else noted, the issue could be related to having a bus powered device. Hopefully a firmware upgrade will be released by Apple to address this soon.
    --- Post Merged, Nov 16, 2016 ---
    What have you plugged?
     
  18. Jaekae macrumors 6502

    Joined:
    Dec 4, 2012
    #18
    Always better to have that "safety", no competitor have better quality and no one have better support or warranty replacement system. Microsoft is the first one that start to show some product quality nowdays.

    if i got a broken dell i would have to back to the third party dealer and they take computer and say they send it to dell in china so they can take a look and get it back 3 months later.. or something like that
     
  19. mattburley7 macrumors 68030

    Joined:
    Oct 13, 2011
    #19
    i have plugged in usb c to lightning cable for iphone, external hard drive with usb c to usb mini cable, flash drive using usb c to usb a adapter.
     
  20. shareef777 macrumors 68000

    shareef777

    Joined:
    Jul 26, 2005
    Location:
    Chicago, IL
    #20
    Cool, glad to know direct connections work just fine. Just means that the all in one solution will take a couple months to get sorted out.
     

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