Terrible out of box experience?

[jclardy]

So maybe I just got unlucky, but my 13" touchbar pro arrived today, took it out of the box, setup went fine and started installing things. Screen looks gorgeous, keyboard is better than the rMB. I get out the power cord, plug it in, and...nothing. Try the other port. Nothing. Switch sides. Nothing. Try my working (works on my 12" MacBook) USB-C hub - Nothing. Reboot - Nothing.

Great, USB ports dead on a brand new laptop, with the only way to charge it being USB.

Luckily I have had a similar issue with older Macs and tried a pram reset (Shift+Opt+Ctrl+Power), which worked.

Anyone else experience any other problems out of the box so far?

 

[fokmik]

So pram reset fixed the problem and now all the ports are working?

 

[shareef777]

Running a 15" here. While I haven't had any charging issues, I have had a few kernel panics. Kept the original OS install and didn't bother restoring from time machine as I wanted a 'clean' install. Wondering if it's the USB-C hub I bought off Amazon.

 

[jclardy]

So pram reset fixed the problem and now all the ports are working?

Yep, everything seems fine. I'll update this if I run into any more USB issues but I am running my LG 4k usb-c monitor off of the right side ports now.

 

[Cougarcat]

I had a kernel panic after running Migration Assistant. Going to have to return the machine anyway--my P key is stuck.

Edit: I had the LG 4K and a HD with a USB A to C adaptor plugged into it. No idea if any of those were the cause...

 

[shareef777]

My panics have definitely been narrowed down to the USB-C hub when a USB-A HDD drive is plugged in. Returning it to Amazon and will just go with the separate connections (similar to what I did with my 2012 MBP). Hopefully a name brand monitor/hub is released soon that will be more reliable.

 

[fs454]

Running a 15" here. While I haven't had any charging issues, I have had a few kernel panics. Kept the original OS install and didn't bother restoring from time machine as I wanted a 'clean' install. Wondering if it's the USB-C hub I bought off Amazon.

I've had a kernel panic or two as well. Running FCPX and doing network transfers from my other MBP via finder. It auto-restarted to an extremely low frame rate login screen both times.

I had a TB3-TB2 adapter plugged in and a USB-C to USB adapter plugged in, both with bus powered drives attached. That shouldn't be an issue.

 

[Corrode]

My panics have definitely been narrowed down to the USB-C hub when a USB-A HDD drive is plugged in. Returning it to Amazon and will just go with the separate connections (similar to what I did with my 2012 MBP). Hopefully a name brand monitor/hub is released soon that will be more reliable.

Can you name the brand, please? Would save me some time as I'm about to pull the trigger on a hub but maybe individual connections are the way the go.

 

[CreativeC]

Must say these are very positive messages to be reading about 3-4K machines...

 

[Ma2k5]

The more I read, the less it seems things just "work" with Apple. I have had issues on my iPhone 6s/7 and the MacBooks seem to have been having more issues in the past couple of years - more so than any Windows/Android I had. I am having to justify myself if I am just being blind to all issues because it is Apple and I have been led to believe everything just works - yet whenever a slight hiccup happens on Windows/Android, we all seem to instantly demonize those platforms.

All I know is, if some of the issues surrounding keyboard, touch bar bugs, kernal panics, GPU issues, price, port issues, non-removable storage on 15", trackpad issues/bugs, where to be present on a Windows machine - people would have made much more of a deal and instantly dismissed the products.

Here I am, worried about some potential coil whine on some of the XPS laptops, or the large bezels on the Stealth, yet the MacBooks seems to have so many other issues (even quality wise, already have read quite a few RMA's being done), yet I strangely forgive Apple?

Possibly we are affected by nostalgia or emotionally connected to the design of Macs (people have stated that Apple are good at marketing to peoples emotions rather than needs)? I can understand those who are completely committed to the macOS platform and would be too expensive to move away, but I'd say the majority of us can be quite OS Agnostic in that, we don't really suffer that much if we move. Perhaps Windows with Linux dual boot/VM is the best way to go for the next 5-10years, because as it stands, Apple don't fill me with much confidence nowadays.

 

[mikeytrend]

So maybe I just got unlucky, but my 13" touchbar pro arrived today, took it out of the box, setup went fine and started installing things. Screen looks gorgeous, keyboard is better than the rMB. I get out the power cord, plug it in, and...nothing. Try the other port. Nothing. Switch sides. Nothing. Try my working (works on my 12" MacBook) USB-C hub - Nothing. Reboot - Nothing.

Great, USB ports dead on a brand new laptop, with the only way to charge it being USB.

Luckily I have had a similar issue with older Macs and tried a pram reset (Shift+Opt+Ctrl+Power), which worked.

Anyone else experience any other problems out of the box so far?

I had the exact same issue and was unable to solve it before my computer finally died. An SMC reset was the first thing that came to mind, but I didn't have any luck when I tried. After reading your post I just did it a bunch of times in a row, closed the lid, opened the lid, and my computer was asking for my FileVault password.

Thank you!

 

[Groovemaster17]

Can you name the brand, please? Would save me some time as I'm about to pull the trigger on a hub but maybe individual connections are the way the go.

I'll second this. Would to know which hub this was.

 

[Jaekae]

The more I read, the less it seems things just "work" with Apple. I have had issues on my iPhone 6s/7 and the MacBooks seem to have been having more issues in the past couple of years - more so than any Windows/Android I had. I am having to justify myself if I am just being blind to all issues because it is Apple and I have been led to believe everything just works - yet whenever a slight hiccup happens on Windows/Android, we all seem to instantly demonize those platforms.

All I know is, if some of the issues surrounding keyboard, touch bar bugs, kernal panics, GPU issues, price, port issues, non-removable storage on 15", trackpad issues/bugs, where to be present on a Windows machine - people would have made much more of a deal and instantly dismissed the products.

Here I am, worried about some potential coil whine on some of the XPS laptops, or the large bezels on the Stealth, yet the MacBooks seems to have so many other issues (even quality wise, already have read quite a few RMA's being done), yet I strangely forgive Apple?

Possibly we are affected by nostalgia or emotionally connected to the design of Macs (people have stated that Apple are good at marketing to peoples emotions rather than needs)? I can understand those who are completely committed to the macOS platform and would be too expensive to move away, but I'd say the majority of us can be quite OS Agnostic in that, we don't really suffer that much if we move. Perhaps Windows with Linux dual boot/VM is the best way to go for the next 5-10years, because as it stands, Apple don't fill me with much confidence nowadays.

True but atleast in my country apple have superior support and warranty system that make ppl feel safe to choose their products, most if time if you find a problem you walk into a apple store and get a brand new device, or they fix it quite fast. Dont know any other brand that has that "safety".

 

[CreativeC]

True but atleast in my country apple have superior support and warranty system that make ppl feel safe to choose their products, most if time if you find a problem you walk into a apple store and get a brand new device, or they fix it quite fast. Dont know any other brand that has that "safety".

Isn't relying on Apple "support" inherently telling of how low-quality Apple products have become?

 

[Samuelsan2001]

Isn't relying on Apple "support" inherently telling of how low-quality Apple products have become?

Not at all they still come top of just about every customer survey ever taken, they are still the most reliable easiest to use notebooks you can buy. People get unlucky and go online to moan that's life but they are currently shipping hundreds of thousands of these machines, this is exactly the sort of chatter you'll get on the release of any newly designed computer. It's life in electronics.

 

[mattburley7]

i actually had the opposite out of the box experience

it only took me 30 minutes to do a complete setup of my macbook pro

this includes installing software, transferring music & photos and customizing other things in sierra to how they where on my previous macbook pro. i had no issues with using the thunderbolt ports.

 

[shareef777]

Can you name the brand, please? Would save me some time as I'm about to pull the trigger on a hub but maybe individual connections are the way the go.

The brand is TNP: https://www.amazon.com/gp/aw/d/B01KV530UU/ref=yo_ii_img?ie=UTF8&psc=1

I've got a Tripp-Lite model waiting for me in the office and it seems to be the same exact design so not hopeful that it'll work. Will pickup a USB-C to USB-A adapter from Apple and see how that works. As someone else noted, the issue could be related to having a bus powered device. Hopefully a firmware upgrade will be released by Apple to address this soon.
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i actually had the opposite out of the box experience

it only took me 30 minutes to do a complete setup of my macbook pro

this includes installing software, transferring music & photos and customizing other things in sierra to how they where on my previous macbook pro. i had no issues with using the thunderbolt ports.

What have you plugged?

 

[Jaekae]

Isn't relying on Apple "support" inherently telling of how low-quality Apple products have become?

Always better to have that "safety", no competitor have better quality and no one have better support or warranty replacement system. Microsoft is the first one that start to show some product quality nowdays.

if i got a broken dell i would have to back to the third party dealer and they take computer and say they send it to dell in china so they can take a look and get it back 3 months later.. or something like that

 

[mattburley7]

The brand is TNP: https://www.amazon.com/gp/aw/d/B01KV530UU/ref=yo_ii_img?ie=UTF8&psc=1

I've got a Tripp-Lite model waiting for me in the office and it seems to be the same exact design so not hopeful that it'll work. Will pickup a USB-C to USB-A adapter from Apple and see how that works. As someone else noted, the issue could be related to having a bus powered device. Hopefully a firmware upgrade will be released by Apple to address this soon.
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What have you plugged?

i have plugged in usb c to lightning cable for iphone, external hard drive with usb c to usb mini cable, flash drive using usb c to usb a adapter.

 

[shareef777]

i have plugged in usb c to lightning cable for iphone, external hard drive with usb c to usb mini cable, flash drive using usb c to usb a adapter.

Cool, glad to know direct connections work just fine. Just means that the all in one solution will take a couple months to get sorted out.