Test Docs in Color but Word Docs B&W

[RTSales]

I have a new Mac OS X and have it hooked up via USB to an HP 5100 Deskjet printer. I have downloaded the drivers and installed them. Test documents all print in color but Word and all other documents print only in black and white. I cannot find any drop down menus, etc. to change print quality or settings ANYWHERE! I've spent days trying to google to find answers and have found nothing! Desperate here -- any suggestions for someone who is not a computer 'geek'?

 

[GGJstudios]

I have a new Mac OS X and have it hooked up via USB to an HP 5100 Deskjet printer. I have downloaded the drivers and installed them. Test documents all print in color but Word and all other documents print only in black and white. I cannot find any drop down menus, etc. to change print quality or settings ANYWHERE! I've spent days trying to google to find answers and have found nothing! Desperate here -- any suggestions for someone who is not a computer 'geek'?

Try looking at Word > Preferences > Print... is "Print background colors and images" selected? It shouldn't make a difference, though.

 

[RTSales]

Yes, print background colors and images is selected.

 

[GGJstudios]

Yes, print background colors and images is selected.

Next, I'd check the printer software, to see if there's an option for printing in grayscale or printing in draft mode.

 

[RTSales]

Sorry -- how would I 'check the printer software'? Also, I used this same printer with our PC and whenever I'd go to print something, the drop down menus included these options, i.e. print quality, grayscale, watermark, etc. This is not showing up on the Mac print screen.

 

[GGJstudios]

Sorry -- how would I 'check the printer software'? Also, I used this same printer with our PC and whenever I'd go to print something, the drop down menus included these options, i.e. print quality, grayscale, watermark, etc. This is not showing up on the Mac print screen.

When you File > Print from Word, select Print Settings from the dropdown:

​

 

[RTSales]

And HERE is the 'rub' -- that screen does not exist -- that's what I'm looking for and no matter what I click on -- THAT screen never appears.

 

[GGJstudios]

And HERE is the 'rub' -- that screen does not exist -- that's what I'm looking for and no matter what I click on -- THAT screen never appears.

When you click File > Print in Word, what screen appears? Can you post a screen shot?

 

[RTSales]

I don't know how to print the screen -- I do on a PC
Here's what comes up though:

Printer
Presets
Copies & Pages

In Copies & Pages:
Microsoft Word
Layout
Color Matching
Paper Handling
Paper Feed
Cover Page
Scheduler
--------------
Printer Features
---------------
Supply Levels
Summary

 

[GGJstudios]

I don't know how to print the screen -- I do on a PC

Taking Screenshots in Mac OS X

Here's what comes up though:

Printer
Presets
Copies & Pages

Go back and look at the image I posted. Notice how "Copies & Pages" has been replaced by "Print Settings"? Click on that to change to Print Settings.

​

 

[RTSales]

The words "print settings" and "color options" are not there to click on. It jumps right from "scheduler" to "printer features", etc.

 

[GGJstudios]

The words "print settings" and "color options" are not there to click on. It jumps right from "scheduler" to "printer features", etc.

If you go to Summary, does it include a line for Print Settings? If not, you may need to reinstall the driver for your printer. Now that you have instructions on screenshots, can you post one? (Command-Shift-4 then draw a box around what you want to capture. It should save it on your Desktop.)

 

[RTSales]

No it doesn't. Okay, I'll reinstall the drivers. FYI, I just hooked up the printer to my PC and it prints in color so I'm sure it's not the printer itself.

EDIT:

Sadly, it still doesn't work. Leaving for the day -- will revisit this annoying problem on Thursday! Thanks so very much for your patient help!
Lauren