Other Testers don't report any problems?

BasicGreatGuy

macrumors G5
Sep 21, 2012
12,796
12,299
In the middle of several books.
Linking to an article with little to no substance, isn't a good way to illicit substantive dialogue.

Not all bugs are found during testing. That includes internal testing, as well as developer and public beta testing. No company is immune.

I am guessing you don't really care about facts. If you did, you wouldn't have linked to that supermarket hype article.
 

Caspavio

macrumors regular
Apr 18, 2018
241
110
lol on top what basicgreatguy said, the article is coming from a disgrunted apple ex-employee. we can only take what he says with a pinch of salt.

in reality, i think only a small portion of the XS and XS MAX face the issues, hence it is entirely possible for them to slip pass the testers
 

snowboarder

macrumors 6502a
Original poster
Jun 9, 2007
513
1,954
"a small portion"? Seriously?

Looks like most have a sleep/charging issue, many if not most wifi/lte issues, tons have bad screens,
all have the annoying "beauty filter" on the front camera + there is no real speed gain,
just some bionic marketing BS.
Looks to me like the worst launch for an iPhone ever.
 

sincere11105

macrumors 6502
Oct 22, 2013
391
66
"a small portion"? Seriously?

Looks like most have a sleep/charging issue, many if not most wifi/lte issues, tons have bad screens,
all have the annoying "beauty filter" on the front camera + there is no real speed gain,
just some bionic marketing BS.
Looks to me like the worst launch for an iPhone ever.
I had the issue with the sleep charge. That can be fixed with software. I’m using 12.1 beta and it seems to have been resolved. Trying to see what is going on with the lte issue. WiFi has been solid. But that LTE is disappointing
 
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Caspavio

macrumors regular
Apr 18, 2018
241
110
"a small portion"? Seriously?

Looks like most have a sleep/charging issue, many if not most wifi/lte issues, tons have bad screens,
all have the annoying "beauty filter" on the front camera + there is no real speed gain,
just some bionic marketing BS.
Looks to me like the worst launch for an iPhone ever.
i say i guessed. there are no official statistics; while there are a lot of complaints online, it is also much more likely for someone to post about their problems than someone to come and say nope my phone is fine. As such, i based my view on the fact that none of my friends has any problem. so either the problems are not that widespread, or they are just lucky.
 
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Phone Junky

macrumors 68000
Oct 29, 2011
1,530
2,406
Sunshine State
lol on top what basicgreatguy said, the article is coming from a disgrunted apple ex-employee. we can only take what he says with a pinch of salt.

in reality, i think only a small portion of the XS and XS MAX face the issues, hence it is entirely possible for them to slip pass the testers
Not necessarily disagreeing with you but exactly who is more credible, a 'disgruntled ex-employee' that can speak freely, or a current employee operating under a 'cone of silence'? I find it hard to choose.
 

Caspavio

macrumors regular
Apr 18, 2018
241
110
Not necessarily disagreeing with you but exactly who is more credible, a 'disgruntled ex-employee' that can speak freely, or a current employee operating under a 'cone of silence'? I find it hard to choose.
haha yeah. well we will know when the lawsuit proceeds.
 

scrappygolucky

macrumors member
Sep 15, 2018
39
55
Interestingly, some of the criticisms that Eastman noted in that lawsuit are mentioned by other employees in this NPR article from last year.
https://www.npr.org/sections/alltec.../523035456/has-apple-lost-its-innovation-mojo

But he argues the culture at Apple changed when Tim Cook took over as CEO. Burrough says employees were getting the message to look down and do their jobs. Burrough says that when he saw something wrong, "the way that I was expected to deal with it was shut my mouth and do my job, and take care of whatever my assigned responsibility was and (not) worry about what anybody else is doing."
 

Gathomblipoob

macrumors 601
Mar 18, 2009
4,802
3,679
"a small portion"? Seriously?

Looks like most have a sleep/charging issue, many if not most wifi/lte issues, tons have bad screens,
all have the annoying "beauty filter" on the front camera + there is no real speed gain,
just some bionic marketing BS.
Looks to me like the worst launch for an iPhone ever.
Mine doesn't have any charging issues, so I'd have to say, from an anecdotal point of view, that none of the phones have that problem. :)
 

Diorama

macrumors 6502a
Oct 6, 2017
626
918
"a small portion"? Seriously?

Looks like most have a sleep/charging issue, many if not most wifi/lte issues, tons have bad screens,
all have the annoying "beauty filter" on the front camera + there is no real speed gain,
just some bionic marketing BS.
Looks to me like the worst launch for an iPhone ever.
Are you serious?

I, like most people who bought one (effectively everyone, statistically) have a perfectly functional XS Max, with zero issues a week in. It charges when I plug it in, the screen is beautiful, and I’m getting 180Mbps over LTE.

Remember the iPhone 4, which literally had an antenna that didn’t work? Or perhaps the iPhone 6 Plus, which was sluggish at launch.

How is there no real speed gain, by the way? +15% across the board, +1000% on anything using CoreML
 
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mmomega

macrumors 68040
Dec 30, 2009
3,550
1,716
DFW, TX
"a small portion"? Seriously?

Looks like most have a sleep/charging issue, many if not most wifi/lte issues, tons have bad screens,
all have the annoying "beauty filter" on the front camera + there is no real speed gain,
just some bionic marketing BS.
Looks to me like the worst launch for an iPhone ever.
Sounds like someone is a disgruntled customer.

There is after all a 100% complete fix for this situation.

Return that phone and purchase something else. There is no reason you should live with that levels of frustration with a product. Let it go.

Apple is Apple and will continue being Apple and "hoping" or "demanding" change will get you and your feels absolutely nowhere.
Return or sell the phone. Have some closure on it. Find something else. Move on from it.

If the frustrations go away completely then you know that stress came from Apple. If the same stress stays, repeat and sell and purchase one more time if there is another phone option for you. If the stress of issues stays then you may have to look inward and accept that it is "me" and understand either A. companies will never create a perfect quality product I accept that. or B. I will never be able to be happy with a product because my expectations are too high and therefor I will continually be let down.

Should you have standards? Absolutely
Then you have to have a level of understanding if that particular level of standards is attainable from the "thing" you are comparing them to.
Even with people. If you expect a particular person to say things a certain way or do things a certain way just automatically, you will be let down immediately. And that's ok, but know it is your expectations that are getting hurt, not the other person or company or thing purposely hurting you.

Either way, hope you find whatever it is you are looking for.
F*** Stress.
 
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Superrjamz54

macrumors 6502
Dec 4, 2015
499
314
I had the issue with the sleep charge. That can be fixed with software. I’m using 12.1 beta and it seems to have been resolved. Trying to see what is going on with the lte issue. WiFi has been solid. But that LTE is disappointing
I had the sleep/charge issues with IOS 11 maybe it wasn’t as widespread then as it appears,to to be for some now. My Xs Max doesn’t have the issue.
 

George Knighton

macrumors 65816
Oct 13, 2010
1,329
307
I was paranoid over the reported issues, but after resetting network settings, my data is fine.

I have dropped one single call since the delivery of the phone on 9/21 through today, 9/30. That includes holding a call for one hour while traveling an area that included fifteen minutes of one-bar signal strength (according to my car's display).

My screen is absolutely brilliant.

Now...I have seen one odd problem. I have a pricey, heavy dual purpose stand that includes magnetic charging for my Apple Watch and a Lightning connector for iPhones. Although this stand worked perfectly with my iPhone X, with my iPhone XS Max, the charging system stops and starts continuously.

Bong...few seconds...bong...few seconds...bong....as the charging system restarts over and over again.

This is not an Apple stand but a third party.

I have no problem with two wireless stands, and no problem with real Apple Lightning cables, even when connected to an Ankr 30 watt charger.

So I have to admit that one unexpected sacrifice is that expensive dual purpose charging stand. :-(

Other than that one thing, my iPhone XS Max is awesome and although people gave me real cause for concern as these issues were discussed, they just don't apply to me.
 

rdillon2008

macrumors 6502
Aug 23, 2018
264
80
Bahamas
If you listen to people on these forums, you will start looking for issues on your device. My device is perfectly fine from 9/21 and as I read, I am looking for things that don’t exist
 

kasakka

macrumors 68020
Oct 25, 2008
2,078
762
A lot of issues may not be apparent until a significant amount of people tests them. Especially hardware ones where the testers might have perfectly working devices while consumers end up with ones that have issues due to luck of the draw out of many, many devices sold.

Software issues can also be missed as testers might use a fresh build rather than a phone restored from backup or don't use them in an unexpected way. Sometimes bugs are known but are low enough priority that they will not get fixed until more pressing matters are addressed. Most software development teams usually work in 1-3 week sprints where each sprint gets assigned a number of issues (bugs, new features, tweaks, code refactoring etc) that they aim to complete during that time. Uncompleted ones move to next sprint and get reprioritized.

Any complex hardware and software product is full of bugs and unoptimal code that might have been created a long ago and is patched to work with current demands because it would take twice as long to refactor it and then require extensive testing to make sure it doesn't introduce any new issues. As consumers we don't usually see any of the big issues.

So far I haven't had issues with my new iPhone XS beyond a single 3rd party app occasionally crashing.
 

Scott G.

macrumors regular
Nov 23, 2016
153
43
Amsterdam, NY
Linking to an article with little to no substance, isn't a good way to illicit substantive dialogue.

Not all bugs are found during testing. That includes internal testing, as well as developer and public beta testing. No company is immune.

I am guessing you don't really care about facts. If you did, you wouldn't have linked to that supermarket hype article.
The guy sounds convincing to me. I would take his word over a greedy corporate CEO..
 
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joeblow7777

macrumors 603
Sep 7, 2010
6,161
7,187
With so many issues is there any chance testers would not have found any of them?
Or they simply are afraid to report anything? According to this, this is the case:

https://www.siliconvalley.com/2018/...fter-steve-jobs-death-former-engineer-claims/

"dedicated effort to ignore quality issues in current and future products"
The idea that testers would be afraid to report problems is so stupid that it defies all common sense. That's literally they're entire purpose. You WANT them to find and report issues BEFORE the public does.

It's like saying that Samsung wouldn't have wanted someone to warn them about exploding Note 7s.
 

snowboarder

macrumors 6502a
Original poster
Jun 9, 2007
513
1,954
The idea that testers would be afraid to report problems is so stupid that it defies all common sense.
Exactly right. Still, did you watch the event? Did you see the stupid crowd cheering and applauding
every little silly announcement? It looked like straight out of George Orwell's world.
I believe those people working at Apple are very afraid of finding any bad thing about their great products.
 

cmaier

macrumors P6
Jul 25, 2007
18,027
15,842
California
Exactly right. Still, did you watch the event? Did you see the stupid crowd cheering and applauding
every little silly announcement? It looked like straight out of George Orwell's world.
I believe those people working at Apple are very afraid of finding any bad thing about their great products.
You believe wrongly.
 
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Vermifuge

macrumors 68000
Mar 7, 2009
1,992
1,492

jk1211

macrumors 6502a
Sep 13, 2018
748
1,872
The guy sounds convincing to me. I would take his word over a greedy corporate CEO..
The guy who has a half a million dollar lawsuit and representing himself. In lawyer speak that means 1) I dont have the money to hire a lawyer (doubtful if an Apple engineer for that long, and even less likely as any lawyer would want a33% contingency cut of $500k) or 2) he's a cook and has no viable case. You can make your own conclusions there.

The idea that testers would be afraid to report problems is so stupid that it defies all common sense. That's literally they're entire purpose. You WANT them to find and report issues BEFORE the public does.

It's like saying that Samsung wouldn't have wanted someone to warn them about exploding Note 7s.
Of course, that's like asking why Samsung hardware testers didn't see Note 7s catching fire; must be some corporate conspiracy shill employees.

Or rather maybe sometimes in the veil of secrecy from the public for a device launch, things simply cannot be tested for dozens/hundreds of hours like millions picky users do. Combine all of that time and its far more than the manufacturer has to test by many times over.

A software revision may be maybe as short as a week or less (as builds internally could be daily). These are humans after all

No big players are immune: https://gizmodo.com/a-bug-in-samsungs-default-texting-app-is-sending-random-1827291759 This summer Samsung phones sending out 1 or more photos, or full gallery, automatically to contacts without user input. FAR FAR worse bug than anything iOS12 currently has
 
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