iPhone X on is11 (before iOS.4 or whatever when messages in iCloud started) Since Apple has now been completely unable to find a solution and I am stuck, I think it’s time for me to try another way My iPhone crashed and restored itself (potentially from it sitting and entering the wrong password multiple times by me holding it and not looking at it) Bought an additional iPhone XS to be able to test without losing info Restored to an iCloud backup same day and texts messages came back corrupted, shows name but no preview, history doesn’t load, empty attachments, older texts 2014 to 2010 seem most corrupted - but size on phone 20GB seems accurate. Restored to an iTunes backup from 2 months ago, exact same thing happened. This issue was never a problem before the phone crashed. I took my old 6S on ios9 where all the texts are normal and backed up to iCloud and tried to restore to that, and literally the same thing happened despite the information being uncorrupted before backup. I thought I was just making bad backups, but using the old phone proves that isn’t true. I think somehow the newer versions of iOS11 (not out of box, whatever I had) and all of ios12 have issues reading text data prior to a certain operating system from a backup. I am completely stuck and have no idea where to go from here. So are apple senior advisers (4 involved at this point) - they’re pushing the problem to their engineers. Please help!