My 2 1/2 year old dropped a 3 week old iPod Touch and smash. I knew that I needed to take it Apple, and did the research and found out that the repair price is $149. We both knew that it wasnt under warranty. I didn't even bother asking, but he looked at my account, noticed the age of the iPod and decided to exchange it for free. I guess it helps that I have bought 6 phones (Upgrades) and 3 computers from them. Either way, I am grateful and surprised. Just when you think that all companies are black and white about warranties. Now when the hell is Otterbox going to come out with a case for this thing?