I bought the Ipod Touch when it first came out. No huge problems (outside of it being somewhat pricey for something that malfunctioned so frequently) but about 10 or 11 months after I bought it, the home button stopped working. Two buttons on the whole damn device and one stopped working. I went to the Apple store and they replaced it. A month or so later the replacement Ipod's home button ALSO stopped working. I called customer service desk at the Genius Bar that replaced my original Ipod just a month or so earlier and they told me that unfortunately I was no longer under the one year warranty, so there was nothing they could do. I accepted this, besides being pretty peeved that I was only a few weeks past the warranty and they offered me zero help. Anyway, a couple months later I was browsing the internet for possible solutions to the home button issue, and a member of a forum told me that he worked for Apple and that there should have been a 90 day replacement repair warranty tagged to the new Ipod I got. I almost imploded. So, I called Apple once more and explained the situation. The woman I spoke with said that it should have been replaced under the 90 day replacement warranty and she apologized. She then proceeded to tell me that because my Ipod at that time was NO LONGER under the 90 day repair warranty, that they couldn't do anything about it. I told her that I was the one who was misinformed and that they surely had a record of my call at the Apple Store. She then said that even so, there is nothing she could do even given the situation because I was CURRENTLY not under the 90 day repair warranty. So I'm stuck with a very expensive hunk of crap. From here, I don't know what to do. I've written MANY emails to various customer service reps about this situation and not only do I not have a solution, I haven't even received an email back. Not once. I'm at a loss. I feel incredibly taken advantage of and I don't know the next step in this process. I REFUSE to pay hundreds of dollars for a product that doesn't live up to its reputation, especially from a company that is supposedly built on servicing its' so called 'valuable' customers. ANY advice? I'm willing to take this as far as it needs to go because it's unfair for a company to make a mistake and then not offer to fix it. Who should I speak to? Where should I go? What should I do?