Carrier Thank you Verizon: Minor Data Overage Forgiveness

[Tiger8]

I know we usually post to complain about carriers on this board or talk about how evil they are, but I had a good experience with Verizon wireless. My plan comes with 2 GB data, which I never managed to fully consume (most of the time I have Wifi), except last Sunday, I went over by (get this) 8 MB a couple of hours before my cycle ends! The app and my online account already added 1 GB for $15, I was kinda bummed obviously.

But when the actual bill came, it says I used "exactly 1.9999998 GB", and the last offending usage was dropped from 12 MB to 4 MB. I was talking to my friend and he mentioned that he too once went slightly over and the bill came empty

I don't know what the limit for forgiveness is, obviously my overage is less than 0.5%, and I don't recommend testing this, but thank you Verizon for not nickel and diming your customers!

 

[C DM]

Might not really be as much forgiveness but perhaps basically estimated vs. actual usage--estimated usage can show up at times initially and then get updated to correct actual usage sometime after that.

 

[Tiger8]

Might not really be as much forgiveness but perhaps basically estimated vs. actual usage--estimated usage can show up at times initially and then get updated to correct actual usage sometime after that.

It crossed my mind, but I actually downloaded usage before and after, every block of usage matched except the last block. If it was estimated vs actual, there should be minor discrepancies for the last few blocks

Also, it's 1.99998 gb, so highly likely I used exactly that

 

[DcGamer05]

Happened to me as well they added it on the next month as previous month data overage. They offered to credit it and they never did. Good luck my friend.

 

[Tiger8]

Happened to me as well they added it on the next month as previous month data overage. They offered to credit it and they never did. Good luck my friend.

Oh I see, I will keep an eye, thanks for the tip!

 

[MICHAELSD]

Hmm, maybe it's easier for them to not charge rather than deal with customers complaining for going over a small amount of MB right before the cycle ends.

 

[Tiger8]

Hmm, maybe it's easier for them to not charge rather than deal with customers complaining for going over a small amount of MB right before the cycle ends.

True!

Happened to me as well they added it on the next month as previous month data overage. They offered to credit it and they never did. Good luck my friend.

I just received my next statement, nope, no mention of any former month overages. My guess with an overage of less than 0.4% , like Michael above said it's probably cheaper for them not to charge for such minor things

 

[Applejuiced]

How generous of them. They didn't whack you with an overinflated priced overage fee.
Gotta love them

 

[AustinIllini]

In before "Should have stuck with the unlimited plan"

 

[Tiger8]

In before "Should have stuck with the unlimited plan"

Never been on their unlimited plan, but my plan is no longer around either :-(, it is the limited time $60 single line plan, includes subsidy and 2gb Data. I don't know if they will allow me to stay on it and upgrade come October , it's just right for me

 

[aPple nErd]

I know we usually post to complain about carriers on this board or talk about how evil they are, but I had a good experience with Verizon wireless. My plan comes with 2 GB data, which I never managed to fully consume (most of the time I have Wifi), except last Sunday, I went over by (get this) 8 MB a couple of hours before my cycle ends! The app and my online account already added 1 GB for $15, I was kinda bummed obviously.

But when the actual bill came, it says I used "exactly 1.9999998 GB", and the last offending usage was dropped from 12 MB to 4 MB. I was talking to my friend and he mentioned that he too once went slightly over and the bill came empty

I don't know what the limit for forgiveness is, obviously my overage is less than 0.5%, and I don't recommend testing this, but thank you Verizon for not nickel and diming your customers!

Wow. That's the opposite of how verizon treats me. My data used to be disabled at 2gb and even if I went over by just a couple mb, they would charge an extra $10.... While also turning off my data and not allowing me to even use the extra gb I paid for.

 

[XTheLancerX]

Wow. That's the opposite of how verizon treats me. My data used to be disabled at 2gb and even if I went over by just a couple mb, they would charge an extra $10.... While also turning off my data and not allowing me to even use the extra gb I paid for.

What??! I've gone over and there was no difference in the service at all other than the extra $15 on the bill. Maybe there is a preference for this.

 

[KUguardgrl13]

Wow! I hope it works out! I share 6gb with my family, and we've somehow used 96% of our data that turns over next month. I apparently have used almost half of that myself :/ This is the first time we've had this kind of usage since I first got my iPhone and went over once or twice. I'm not sure where to check my specific per app usage since I haven't resent the one on my iPhone in a while.