I had to reset mine countless times - removing it from the native and Home app as well, and performing a hard reset on the lock itself just to get it to work and sync with the Home app.I have the Encode Plus as well. Was working great. Got notifications instantly when locked / unlocked. Recently the lock just stopped sending notifications. I have tried it all: reset lock by taking out batteries, reset homehub, phones etc. The lock is still connected via thread and responds instantly to lock / unlock via Home app or devices. Just no notifications.
Anyone else seeing this problem? Any solutions? Is this just another of the many bugs we will have to wait for a future update to fix?
This went on for days driving me to the point of insanity.
Now if only I can get automations to work!