Over the weekend I had the swollen battery issue on a MBP 17". The machine's outside of warranty but is less than 2 years old so I wasn't expecting an issue. Call up customer support and get told that there's nothing they can do. Argue my way through to a customer service representative and, after many go-rounds, get told that while there has been a history of failure of this particular part because my serial number isn't listed they can't offer me an exception. Oh, but they CAN offer me a £21 discount on the price of a new battery despite there being no official fault on the 17" machines. Right, so let me get this straight, a fault that's been around for 3 years+ on a range of machines and has resulted in several battery recalls over the years is a one off in my case becuase my serial number isn't listed in the affected batches? Bull. Talking of which tech support basically said that the battery is at the end of its service life which is why it's swollen up! I'm absolutely gutted at the moment, I've fallen in love with Apple's software over the last few years but the hardware and customer service is absolutely abismal. EVERY piece of hardware I've bought from iPod nano to iPod Touch to Macbook to 15" MBP to 17" MBP has had serious issues, the stores won't even talk to you about a fault if you don't book a genius appointment 3 days ahead of time, you get treated like an idiot on the phone and they won't own up to a manufacturing fault when it's clearly a systematic problem but WILL give a 'discount' despite it being a 'consumable' part and therefore not their problem. Fact is, I just can't justify spending any more money on hardware that's this flakey, espeically considering the vast sums involved. I love the design, I love the OS, I love the way it 'just works' and the thought of leaving all that behind is gut wrenching. But if this is how they treat their customers I've got no other choice but to look elsewhere. Worst part is they've probably just lost another grand and a half off our family as my wife was also looking at getting a 15" MBP over the summer and I was starting to look around for a replacement machine as well for purchase in the winter.