The 16-inch M1 MAX shuts down and restarts from time to time

[kentzh]

The computer I received a few days ago has 64G memory, and the software and plug-ins are installed normally, but I found that after I choose to start the screen saver and leave, there will be a chance of crash and automatic shutdown and restart, and then my computer will be prompted to restart because of a problem, Apple customer service can't help me find what's wrong, and I can't understand the problem report. I want to ask friends in the forum if you can help me to troubleshoot the computer problem. I didn't have this problem with the same computer and software before.




panic(cpu 8 caller 0xfffffe00210a66e4): "LLC Bus error from cpu2: FAR=0x104de0008 LLC_ERR_STS/ADR/INF=0x11000ffc00000082/0x4281040e00c000c4/0x4000005 addr=0xe00c000c4 cmd=0x14(acc_cifl2c_cmd_ncwr)" @AppleFireStormErrorHandler.cpp:424
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 21D49
Kernel version: Darwin Kernel Version 21.3.0: Wed Jan 5 21:37:58 PST 2022; root:xnu-8019.80.24~20/RELEASE_ARM64_T6000
Fileset Kernelcache UUID: 6FE5ED520EAABAFE218814C92CA517B4
Kernel UUID: BADF56F4-2876-3FF4-AC12-F25E78B09AA1
iBoot version: iBoot-7429.81.3
secure boot?: YES
Paniclog version: 13
KernelCache slide: 0x000000001872c000
KernelCache base: 0xfffffe001f730000
Kernel slide: 0x0000000018f60000
Kernel text base: 0xfffffe001ff64000
Kernel text exec slide: 0x0000000019048000
Kernel text exec base: 0xfffffe002004c000
mach_absolute_time: 0x1b00bf038e
Epoch Time: sec usec
Boot : 0x61f5ff75 0x000672f9
Sleep : 0x61f61609 0x000f3d0d
Wake : 0x61f617c3 0x00006e5e
Calendar: 0x61f617c3 0x000146e1

Zone info:
Foreign : 0xfffffe00282e0000 - 0xfffffe00282f4000
Native : 0xfffffe10001b4000 - 0xfffffe30001b4000
Readonly : 0xfffffe14cce80000 - 0xfffffe1666814000
Metadata : 0xfffffe8742b38000 - 0xfffffe874ea98000
Bitmaps : 0xfffffe874ea98000 - 0xfffffe8766498000
CORE 0 PVH locks held: None
CORE 1 PVH locks held: None
CORE 2 PVH locks held: None
CORE 3 PVH locks held: None
CORE 4 PVH locks held: None
CORE 5 PVH locks held: None
CORE 6 PVH locks held: None
CORE 7 PVH locks held: None
CORE 8 PVH locks held: None
CORE 9 PVH locks held: None
CORE 0: PC=0x000000019f112688, LR=0x000000019f12e868, FP=0x000000016b4bdaa0
CORE 1: PC=0xfffffe002005ce68, LR=0xfffffe002005ce68, FP=0x0000000000000000
CORE 2: PC=0xfffffe0020741d78, LR=0xfffffe0020741b94, FP=0xfffffe603766bc50
CORE 3: PC=0xfffffe0020592ad0, LR=0xfffffe002005ce78, FP=0x0000000000000000
CORE 4: PC=0x000000019f34e528, LR=0x000000019f366878, FP=0x000000016d692250
CORE 5: PC=0x000000019f18834c, LR=0x000000019f193dd8, FP=0x00000001701b65f0
CORE 6: PC=0xfffffe00205f9c2c, LR=0xfffffe002005ce78, FP=0x0000000000000000
CORE 7: PC=0x00000001a1843d8c, LR=0x00000001a182d4dc, FP=0x000000016b009260
CORE 8 is the one that panicked. Check the full backtrace for details.
CORE 9: PC=0xfffffe00205c3b1c, LR=0xfffffe00205c3b08, FP=0xfffffe6113e939a0
Panicked task 0xfffffe24cb35a058: 91 pages, 1 threads: pid 2374: msdos.util
Panicked thread: 0xfffffe20002131c0, backtrace: 0xfffffe6101e1aa90, tid: 58904
lr: 0xfffffe002009e4e8 fp: 0xfffffe6101e1ab00
lr: 0xfffffe002009e1b8 fp: 0xfffffe6101e1ab70
lr: 0xfffffe00201de2bc fp: 0xfffffe6101e1ab90
lr: 0xfffffe00201d06c8 fp: 0xfffffe6101e1ac10
lr: 0xfffffe00201ce118 fp: 0xfffffe6101e1acd0
lr: 0xfffffe00200537f8 fp: 0xfffffe6101e1ace0
lr: 0xfffffe002009de2c fp: 0xfffffe6101e1b080
lr: 0xfffffe002009de2c fp: 0xfffffe6101e1b0f0
lr: 0xfffffe00208b1738 fp: 0xfffffe6101e1b110
lr: 0xfffffe00210a66e4 fp: 0xfffffe6101e1b1e0
lr: 0xfffffe00210a67a0 fp: 0xfffffe6101e1b290
lr: 0xfffffe00210a624c fp: 0xfffffe6101e1b370
lr: 0xfffffe00210a6180 fp: 0xfffffe6101e1b380
lr: 0xfffffe0020a3dbe8 fp: 0xfffffe6101e1b3a0
lr: 0xfffffe00201d161c fp: 0xfffffe6101e1b3e0
lr: 0xfffffe0020053968 fp: 0xfffffe6101e1b3f0
lr: 0xfffffe00223472d8 fp: 0xfffffe6101e1b760
lr: 0xfffffe00223474ec fp: 0xfffffe6101e1b7c0
lr: 0xfffffe0022347a04 fp: 0xfffffe6101e1b7f0
lr: 0xfffffe002235e640 fp: 0xfffffe6101e1b860
lr: 0xfffffe002235cc98 fp: 0xfffffe6101e1b8c0
lr: 0xfffffe00223fe818 fp: 0xfffffe6101e1b940
lr: 0xfffffe0022402e68 fp: 0xfffffe6101e1b9f0
lr: 0xfffffe002241397c fp: 0xfffffe6101e1ba70
lr: 0xfffffe002240d68c fp: 0xfffffe6101e1bb30
lr: 0xfffffe002240b0c0 fp: 0xfffffe6101e1bb60
lr: 0xfffffe002034e3cc fp: 0xfffffe6101e1bc00
lr: 0xfffffe0020334f08 fp: 0xfffffe6101e1bcc0
lr: 0xfffffe00206147c8 fp: 0xfffffe6101e1bd50
lr: 0xfffffe00206144ac fp: 0xfffffe6101e1bdb0
lr: 0xfffffe00207051ac fp: 0xfffffe6101e1be50
lr: 0xfffffe00201ce1e8 fp: 0xfffffe6101e1bf10
lr: 0xfffffe00200537f8 fp: 0xfffffe6101e1bf20
Kernel Extensions in backtrace:
com.apple.iokit.IOStorageFamily(2.1)[405D4475-3CBA-3113-A037-4BE7AD5EC73A]@0xfffffe00223f5c60->0xfffffe00224167eb
com.apple.driver.AppleARMPlatform(1.0.2)[D5F48829-453D-3EB2-96FC-933E1C883CE2]@0xfffffe0020a332b0->0xfffffe0020a7ba4f
dependency: com.apple.iokit.IOReportFamily(47)[E365FD85-B3F9-32BE-810F-EB9A00FE2591]@0xfffffe002233dcd0->0xfffffe0022340d1b
dependency: com.apple.iokit.IOSlowAdaptiveClockingFamily(1.0.0)[D92EE292-BB42-3B73-B99D-2C7F91D46F70]@0xfffffe00223f3ae0->0xfffffe00223f5c5f
dependency: com.apple.iokit.IOStorageFamily(2.1)[405D4475-3CBA-3113-A037-4BE7AD5EC73A]@0xfffffe00223f5c60->0xfffffe00224167eb
com.apple.iokit.IOSCSIArchitectureModelFamily(452.60.2)[52F711E8-9374-3AB8-8F70-B0C2F21E1B6B]@0xfffffe0022340d20->0xfffffe002235bc3b
com.apple.iokit.IOSCSIBlockCommandsDevice(452.60.2)[85D631CF-1138-348F-BEBF-CC54762F550E]@0xfffffe002235bc40->0xfffffe002236f0b7
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(452.60.2)[52F711E8-9374-3AB8-8F70-B0C2F21E1B6B]@0xfffffe0022340d20->0xfffffe002235bc3b
dependency: com.apple.iokit.IOStorageFamily(2.1)[405D4475-3CBA-3113-A037-4BE7AD5EC73A]@0xfffffe00223f5c60->0xfffffe00224167eb
com.apple.driver.AppleFireStormErrorHandler(1.0)[70B01D0A-26E5-337A-806C-1589F93B33CB]@0xfffffe00210a5ee0->0xfffffe00210a6e8f
dependency: com.apple.driver.AppleARMPlatform(1.0.2)[D5F48829-453D-3EB2-96FC-933E1C883CE2]@0xfffffe0020a332b0->0xfffffe0020a7ba4f
dependency: com.apple.iokit.IOReportFamily(47)[E365FD85-B3F9-32BE-810F-EB9A00FE2591]@0xfffffe002233dcd0->0xfffffe0022340d1b

last started kext at 41095064905: com.apple.driver.AppleUSBTopCaseDriver 5020.1 (addr 0xfffffe001fb6a590, size 1986)
loaded kexts:
com.paragon-software.filesystems.ntfs 314.9.15
com.promise.driver.stex 6.2.17
com.apple.driver.AppleUSBTopCaseDriver 5020.1
com.apple.fileutil 20.036.15
com.apple.filesystems.autofs 3.0
com.apple.iokit.SCSITaskUserClient 452.60.2
com.apple.driver.AppleBiometricServices 1
com.apple.driver.CoreKDL 1
com.apple.driver.usb.AppleUSBHostBillboardDevice 1.0
com.apple.driver.usb.realtek8153patcher 5.0.0
com.apple.driver.AppleTopCaseHIDEventDriver 5020.1
com.apple.driver.SEPHibernation 1
com.apple.driver.BCMWLANFirmware4387.Hashstore 1
com.apple.driver.DiskImages.ReadWriteDiskImage 493.0.0
com.apple.driver.DiskImages.UDIFDiskImage 493.0.0
com.apple.driver.DiskImages.RAMBackingStore 493.0.0
com.apple.driver.DiskImages.FileBackingStore 493.0.0
com.apple.driver.AppleUSBDeviceNCM 5.0.0
com.apple.driver.AppleThunderboltIP 4.0.3
com.apple.filesystems.apfs 1933.80.3
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.nke.l2tp 1.9
com.apple.filesystems.tmpfs 1
com.apple.filesystems.lifs 1
com.apple.IOTextEncryptionFamily 1.0.0
com.apple.filesystems.hfs.kext 582.60.2
com.apple.security.BootPolicy 1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.AppleCS42L84Audio 530.2
com.apple.driver.AppleSN012776Amp 530.2
com.apple.driver.ApplePMP 1
com.apple.driver.AppleSmartIO2 1
com.apple.AppleEmbeddedSimpleSPINORFlasher 1
com.apple.driver.AppleT6000SOCTuner 1
com.apple.driver.AppleT6000CLPCv3 1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleALSColorSensor 1.0.0d1
com.apple.driver.AppleAOPVoiceTrigger 100.1
com.apple.driver.AppleDPDisplayTCON 1
com.apple.driver.ApplePMPFirmware 1
com.apple.driver.AppleMCDP29XXUpdateSupport 1
com.apple.driver.AppleSamsungSerial 1.0.0d1
com.apple.driver.AppleSerialShim 1
com.apple.driver.AppleSPMIPMU 1.0.1
com.apple.driver.AppleM68Buttons 1.0.0d1
com.apple.driver.AppleInterruptControllerV2 1.0.0d1
com.apple.driver.usb.AppleSynopsysUSB40XHCI 1
com.apple.AGXG13X 188.10
com.apple.driver.AppleAVE2 530.3.0
com.apple.driver.AppleAVD 555
com.apple.driver.AppleProResHW 128.2.0
com.apple.driver.AppleJPEGDriver 4.7.9
com.apple.driver.AppleS5L8960XNCO 1
com.apple.driver.AppleSDXC 3.1.1
com.apple.driver.AppleMobileDispT600X-DCP 140.0
com.apple.driver.AppleS8000DWI 1.0.0d1
com.apple.driver.AppleS8000AES 1
com.apple.driver.AppleT6001PMGR 1
com.apple.driver.AppleEventLogHandler 1
com.apple.driver.AppleT8110DART 1
com.apple.driver.AppleBluetoothModule 1
com.apple.driver.AppleBCMWLANBusInterfacePCIe 1
com.apple.driver.AppleS5L8920XPWM 1.0.0d1
com.apple.driver.AudioDMAController-T600x 100.51
com.apple.driver.AppleT6000DART 1
com.apple.driver.AppleSPIMC 1
com.apple.driver.AppleS5L8940XI2C 1.0.0d2
com.apple.driver.AppleT6000 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.usb.AppleUSBUserHCI 1
com.apple.iokit.IOKitRegistryCompatibility 1
com.apple.iokit.EndpointSecurity 1
com.apple.driver.AppleDiskImages2 126.60.3
com.apple.AppleSystemPolicy 2.0.0
com.apple.nke.applicationfirewall 402
com.apple.kec.InvalidateHmac 1
com.apple.kec.AppleEncryptedArchive 1
com.apple.driver.driverkit.serial 6.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOAVBFamily 1010.2
com.apple.plugin.IOgPTPPlugin 1000.11
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.iokit.IOSCSIParallelFamily 3.0.0
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.AppleThunderboltPCIUpAdapter 4.1.1
com.apple.driver.AppleThunderboltDPOutAdapter 8.5.1
com.apple.driver.AppleMesaSEPDriver 100.99
com.apple.iokit.IOBiometricFamily 1
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc.ecm 5.0.0
com.apple.driver.usb.cdc.acm 5.0.0
com.apple.driver.usb.serial 6.0.0
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.AppleUSBAudio 414.7
com.apple.iokit.IOAudioFamily 300.10
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleHIDKeyboard 228
com.apple.driver.AppleHSBluetoothDriver 5020.1
com.apple.driver.IOBluetoothHIDDriver 9.0.0
com.apple.driver.AppleActuatorDriver 5430.21
com.apple.driver.AppleMultitouchDriver 5430.21
com.apple.driver.AppleSEPHDCPManager 1.0.1
com.apple.driver.AppleTrustedAccessory 1
com.apple.iokit.AppleSEPGenericTransfer 1
com.apple.driver.AppleConvergedIPCOLYBTControl 1
com.apple.driver.AppleConvergedPCI 1
com.apple.driver.AppleBluetoothDebug 1
com.apple.driver.DiskImages.KernelBacked 493.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleThunderboltUSBDownAdapter 1.0.4
com.apple.driver.AppleThunderboltDPInAdapter 8.5.1
com.apple.driver.AppleThunderboltDPAdapterFamily 8.5.1
com.apple.driver.AppleThunderboltPCIDownAdapter 4.1.1
com.apple.nke.ppp 1.9
com.apple.driver.AppleHIDTransportSPI 5400.30
com.apple.driver.AppleHIDTransport 5400.30
com.apple.driver.AppleInputDeviceSupport 5400.30
com.apple.driver.AppleBSDKextStarter 3
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleBTM 1.0.1
com.apple.driver.AppleCSEmbeddedAudio 530.2
com.apple.driver.AppleDCPDPTXProxy 1.0.0
com.apple.driver.DCPDPFamilyProxy 1
com.apple.driver.AppleDiagnosticDataAccessReadOnly 1.0.0
com.apple.driver.ApplePassthroughPPM 3.0
com.apple.driver.AppleAOPAudio 102.2
com.apple.driver.AppleEmbeddedAudio 530.2
com.apple.iokit.AppleARMIISAudio 100.1
com.apple.AGXFirmwareKextG13XRTBuddy 188.10
com.apple.AGXFirmwareKextRTBuddy64 188.10
com.apple.driver.AppleSPU 1
com.apple.driver.AppleHPM 3.4.4
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleNANDConfigAccess 1.0.0
com.apple.driver.AppleSART 1
com.apple.driver.AppleDialogPMU 1.0.1
com.apple.driver.AppleStockholmControl 1.0.0
com.apple.driver.AppleUSBXDCIARM 1.0
com.apple.driver.AppleUSBXDCI 1.0
com.apple.iokit.IOUSBDeviceFamily 2.0.0
com.apple.driver.usb.AppleSynopsysUSBXHCI 1
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.AppleEmbeddedUSBHost 1
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.iokit.IOGPUFamily 35.11
com.apple.driver.AppleT6000TypeCPhy 1
com.apple.driver.AppleT8103TypeCPhy 1
com.apple.driver.AppleSPMI 1.0.1
com.apple.driver.DCPAVFamilyProxy 1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOMobileGraphicsFamily-DCP 343.0.0
com.apple.driver.AppleDCP 1
com.apple.driver.AppleFirmwareKit 1
com.apple.iokit.IOMobileGraphicsFamily 343.0.0
com.apple.driver.AppleARMWatchdogTimer 1
com.apple.driver.ApplePMGR 1
com.apple.driver.AppleDisplayCrossbar 1.0.0
com.apple.iokit.IODisplayPortFamily 1.0.0
com.apple.driver.AppleTypeCPhy 1
com.apple.driver.AppleThunderboltNHI 7.2.8
com.apple.driver.AppleT6000PCIeC 1
com.apple.iokit.IOThunderboltFamily 9.3.3
com.apple.driver.ApplePIODMA 1
com.apple.driver.AppleT600xPCIe 1
com.apple.driver.AppleMultiFunctionManager 1
com.apple.driver.AppleBluetoothDebugService 1
com.apple.driver.AppleBCMWLANCore 1.0.0
com.apple.iokit.IO80211Family 1200.12.2b1
com.apple.driver.IOImageLoader 1.0.0
com.apple.driver.AppleOLYHAL 1
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleEmbeddedPCIE 1
com.apple.driver.AppleMCA2-T600x 600.95
com.apple.driver.AppleEmbeddedAudioLibs 100.9.1
com.apple.driver.AppleFirmwareUpdateKext 1
com.apple.driver.AppleH13CameraInterface 4.87.0
com.apple.driver.AppleH10PearlCameraInterface 17.0.3
com.apple.driver.AppleGPIOICController 1.0.2
com.apple.driver.AppleFireStormErrorHandler 1
com.apple.driver.AppleMobileApNonce 1
com.apple.iokit.IOTimeSyncFamily 1000.11
com.apple.driver.DiskImages 493.0.0
com.apple.iokit.IOGraphicsFamily 593
com.apple.iokit.IOBluetoothSerialManager 9.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 9.0.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport 9.0.0
com.apple.iokit.IOBluetoothHostControllerTransport 9.0.0
com.apple.driver.IOBluetoothHostControllerPCIeTransport 9.0.0
com.apple.iokit.IOBluetoothFamily 9.0.0
com.apple.driver.FairPlayIOKit 68.13.1
com.apple.iokit.CSRBluetoothHostControllerUSBTransport 9.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 9.0.0
com.apple.driver.AppleSSE 1.0
com.apple.driver.AppleSEPKeyStore 2
com.apple.driver.AppleUSBTDM 532.40.7
com.apple.iokit.IOUSBMassStorageDriver 209.40.6
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOSCSIBlockCommandsDevice 452.60.2
com.apple.iokit.IOSCSIArchitectureModelFamily 452.60.2
com.apple.driver.AppleIPAppender 1.0
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.RTBuddy 1.0.0
com.apple.driver.AppleEmbeddedTempSensor 1.0.0
com.apple.driver.AppleARMPMU 1.0
com.apple.iokit.IOAccessoryManager 1.0.0
com.apple.driver.AppleOnboardSerial 1.0
com.apple.iokit.IOSkywalkFamily 1.0
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.4
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.AppleA7IOP 1.0.2
com.apple.driver.IOSlaveProcessor 1
com.apple.driver.AppleBiometricSensor 2
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.CoreAnalyticsFamily 1
com.apple.driver.AppleANELoadBalancer 5.35.2
com.apple.driver.AppleH11ANEInterface 5.35.0
com.apple.AUC 1.0
com.apple.iokit.IOAVFamily 1.0.0
com.apple.iokit.IOHDCPFamily 1.0.0
com.apple.iokit.IOCECFamily 1
com.apple.iokit.IOAudio2Family 1.0
com.apple.driver.AppleIISController 100.1
com.apple.driver.AppleAudioClockLibs 100.9.1
com.apple.driver.AppleM2ScalerCSCDriver 265.0.0
com.apple.iokit.IOSurface 302.11.1
com.apple.driver.IODARTFamily 1
com.apple.security.quarantine 4
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.security.AppleImage4 4.2.0
com.apple.kext.CoreTrust 1
com.apple.iokit.IOCryptoAcceleratorFamily 1.0.1
com.apple.driver.AppleARMPlatform 1.0.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOReportFamily 47
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 12.0



** Stackshot Succeeded ** Bytes Traced 446616 (Uncompressed 1117872) **

 

[glindon]

Do you use a thunderbolt dock? Seems to be a common denominator for LLC bus error kernel panic.

 

[kentzh]

Do you use a thunderbolt dock? Seems to be a common denominator for LLC bus error kernel panic.

I have a Belkin USB-C hub, plugged in an HDMI converting minidp to an apple LED Cinema display, and the stereo uses a USB port, and I always get automatic shutdowns and restarts in standby and screen saver projects; so this report tells me Is it because of the hub? Then I take it off and test it again.

 

[senttoschool]

but I found that after I choose to start the screen saver and leave, th

This happens to both my M1 Air and M1 Pro 16" sometimes. It only happens once every two weeks or so. I chalk it up to OS software instability.

Not sure how often it happens for you.

 

[kentzh]

This happens to both my M1 Air and M1 Pro 16" sometimes. It only happens once every two weeks or so. I chalk it up to OS software instability.

Not sure how often it happens for you.

So it's not a computer quality issue? The same computer I replaced before did not encounter this problem. If it is a problem with the operating system, then everyone should have a more common kernel panic restart.

 

[glindon]

I have a Belkin USB-C hub, plugged in an HDMI converting minidp to an apple LED Cinema display, and the stereo uses a USB port, and I always get automatic shutdowns and restarts in standby and screen saver projects; so this report tells me Is it because of the hub? Then I take it off and test it again.

That’s what I would do. If you can afford it I’d test other docks and see if you still have issues.

 

[senttoschool]

So it's not a computer quality issue? The same computer I replaced before did not encounter this problem. If it is a problem with the operating system, then everyone should have a more common kernel panic restart.

Can't really say for sure for you. But for me, it "feels" like a software issue. For example, I have some weird programs running sometimes which may cause macOS to restart even in standby mode.

 

[glindon]

So it's not a computer quality issue? The same computer I replaced before did not encounter this problem. If it is a problem with the operating system, then everyone should have a more common kernel panic restart.

I think it’s a OS driver/firmware issue but may be a dock issue and being “loose” with the usb protocol.

 

[mr_roboto]

The computer I received a few days ago has 64G memory, and the software and plug-ins are installed normally, but I found that after I choose to start the screen saver and leave, there will be a chance of crash and automatic shutdown and restart, and then my computer will be prompted to restart because of a problem, Apple customer service can't help me find what's wrong, and I can't understand the problem report. I want to ask friends in the forum if you can help me to troubleshoot the computer problem. I didn't have this problem with the same computer and software before.

loaded kexts:
com.paragon-software.filesystems.ntfs 314.9.15
com.promise.driver.stex 6.2.17

You've got these two non-Apple KEXTs loaded, one for Paragon NTFS and one for Promise RAID controllers. It looks like the Promise driver is distributed by Apple, but you would have had to install Paragon NTFS yourself. I'd try disabling it to see if that clears the problem - third party KEXTs are always suspects in kernel panics. In addition, check if Paragon has updated their software recently.

 

[kentzh]

Thank you very much for your help, ??I know where to troubleshoot the problem, I thought it was a hardware problem, because the first two macbook.pros were in the same environment of 12.1, and this did not happen, so I was very puzzled

You've got these two non-Apple KEXTs loaded, one for Paragon NTFS and one for Promise RAID controllers. It looks like the Promise driver is distributed by Apple, but you would have had to install Paragon NTFS yourself. I'd try disabling it to see if that clears the problem - third party KEXTs are always suspects in kernel panics. In addition, check if Paragon has updated their software recently.

 

[julesme]

It’s not just thunderbolt docks that are causing panics & restarts. I’ve been getting daily panics that seem to happen 1)waking from sleep or shortly after and 2)only when on battery power, with no docks or monitors connected, and 3) panics happen when running Citrix Workspace.

I’m still testing, but after closing Citrix and not using it for a few days, no more panics so far. It’s a 14” M1 Max with Monterey 12.2 installed. I noticed that Citrix is the only non M1-native app I’ve been running. Not sure if that makes a difference (it runs through Rosetta)?

 

[mr_roboto]

Rosetta or not shouldn't make any difference, as the kernel's only involvement in Rosetta should be setting up special mode bits to enable x86 emulation assist features in the CPU when switching to a Rosetta process and reversing that when switching away.

What's more likely is that only Citrix is calling kernel APIs in the pattern which tickles a buggy codepath.