the alias can't be opened because the original item can't be found

[dacoolest]

I had iGetter installed and I wanted to uninstall it. So I executed the uninstaller they have provided. And then I searched the mac with the keyword "igetter" with system files included and the search returned some files. I selected them and moved to trash. But there were two files that cannot be deleted, moved and opened. both files has the same name as "com.presenta.iGetter.plist"

When I try to open the file, I get a message like this:

The alias "com.presenta.iGetter.plist" can't be opened because the original item can't be found.

What kind of file is this and how to get rid of it?

Thanks.

 

[theSeb]

Delete the files via the terminal using rm

 

[dacoolest]

Delete the files via the terminal using rm

Thanks for your reply. I cannot right click on it and select "Open Enclosing Folder" to find out the folder it is originally located at. Nothing happens I click on "Open Enclosing Folder" from search results.

 

[theSeb]

Thanks for your reply. I cannot right click on it and select "Open Enclosing Folder" to find out the folder it is originally located at. Nothing happens I click on "Open Enclosing Folder" from search results.

cmd + space ; type Terminal

type:

sudo find / -name "com.presenta.iGetter.plist"

It will list the directories where it finds it

You could also try

sudo find / -name "com.presenta.iGetter.*"

It will print out something that looks like this if it finds the file(s)

/Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist

Now you can rm the file

rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist

If that complaints about permissions, then:

sudo rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist

You'll need to enter you user password and you need to have admin rights (you will if this is your computer and you're the only user)

 

[dacoolest]

cmd + space ; type Terminal

type:

sudo find / -name "com.presenta.iGetter.plist"

It will list the directories where it finds it

You could also try

sudo find / -name "com.presenta.iGetter.*"

It will print out something that looks like this if it finds the file(s)

/Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist

Now you can rm the file

rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist

If that complaints about permissions, then:

sudo rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist

You'll need to enter you user password and you need to have admin rights (you will if this is your computer and you're the only user)

I tried entering both first and second lines in terminal. And this is what it returned.

find: /dev/fd/3: Not a directory
find: /dev/fd/4: Not a directory

 

[theSeb]

Yes, I get that too. Did it print out anything else after that? Try making sure that the alias you originally mentioned is still present after restarting. If find does not find it (and the alias name is correct), then it's no longer on your machine.

 

[dacoolest]

Yes, I get that too. Did it print out anything else after that? Try making sure that the alias you originally mentioned is still present after restarting. If find does not find it (and the alias name is correct), then it's no longer on your machine.

Thats all it printed. I did another search with the keyword igetter in finder and once again these files came up.

 

[dacoolest]

anyone?

 

[kpgh554]

anyone?

have you tried the preferences as lot of apps leave files behind there even after delete them.also leave alias in dock just pull from dock and let explode

 

[dacoolest]

have you tried the preferences as lot of apps leave files behind there even after delete them.also leave alias in dock just pull from dock and let explode

When I was searching for the files left by iGetter, I set search options to include system files as well. So it seems these are the only two files/alias currently left with the part "igetter" included in their file names?

 

[davidlv]

Download EasyFind which will show you the path to those files under the search window and allow you to go to the enclosing folder (even hidden system folders). Then it is easy to delete them (may need to authenticate with your admin password).
http://www.devontechnologies.com/download/products.html
Scroll down to the Freeware section.

 

[kpgh554]

When I was searching for the files left by iGetter, I set search options to include system files as well. So it seems these are the only two files/alias currently left with the part "igetter" included in their file names?

"com.presenta.iGetter.plist" looks like a preference file to me as got a lot of com......plist files in my prefs. as said they sometimes leave pref files in user prefs folder