the alias can't be opened because the original item can't be found

dacoolest

macrumors regular
Original poster
Nov 11, 2011
184
0
I had iGetter installed and I wanted to uninstall it. So I executed the uninstaller they have provided. And then I searched the mac with the keyword "igetter" with system files included and the search returned some files. I selected them and moved to trash. But there were two files that cannot be deleted, moved and opened. both files has the same name as "com.presenta.iGetter.plist"

When I try to open the file, I get a message like this:

Code:
The alias "com.presenta.iGetter.plist" can't be opened because the original item can't be found.
What kind of file is this and how to get rid of it?

Thanks.
 

dacoolest

macrumors regular
Original poster
Nov 11, 2011
184
0
Delete the files via the terminal using rm
Thanks for your reply. I cannot right click on it and select "Open Enclosing Folder" to find out the folder it is originally located at. Nothing happens I click on "Open Enclosing Folder" from search results.

:(
 

theSeb

macrumors 604
Aug 10, 2010
6,963
83
Poole, England
Thanks for your reply. I cannot right click on it and select "Open Enclosing Folder" to find out the folder it is originally located at. Nothing happens I click on "Open Enclosing Folder" from search results.

:(
cmd + space ; type Terminal

type:

Code:
sudo find / -name "com.presenta.iGetter.plist"
It will list the directories where it finds it

You could also try

Code:
sudo find / -name "com.presenta.iGetter.*"
It will print out something that looks like this if it finds the file(s)
Code:
/Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
Now you can rm the file

Code:
rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
If that complaints about permissions, then:

Code:
sudo rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
You'll need to enter you user password and you need to have admin rights (you will if this is your computer and you're the only user)
 

dacoolest

macrumors regular
Original poster
Nov 11, 2011
184
0
cmd + space ; type Terminal

type:

Code:
sudo find / -name "com.presenta.iGetter.plist"
It will list the directories where it finds it

You could also try

Code:
sudo find / -name "com.presenta.iGetter.*"
It will print out something that looks like this if it finds the file(s)
Code:
/Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
Now you can rm the file

Code:
rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
If that complaints about permissions, then:

Code:
sudo rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
You'll need to enter you user password and you need to have admin rights (you will if this is your computer and you're the only user)
I tried entering both first and second lines in terminal. And this is what it returned.

Code:
find: /dev/fd/3: Not a directory
find: /dev/fd/4: Not a directory
 

theSeb

macrumors 604
Aug 10, 2010
6,963
83
Poole, England
Yes, I get that too. Did it print out anything else after that? Try making sure that the alias you originally mentioned is still present after restarting. If find does not find it (and the alias name is correct), then it's no longer on your machine.
 

dacoolest

macrumors regular
Original poster
Nov 11, 2011
184
0
Yes, I get that too. Did it print out anything else after that? Try making sure that the alias you originally mentioned is still present after restarting. If find does not find it (and the alias name is correct), then it's no longer on your machine.
Thats all it printed. I did another search with the keyword igetter in finder and once again these files came up.
 

dacoolest

macrumors regular
Original poster
Nov 11, 2011
184
0
have you tried the preferences as lot of apps leave files behind there even after delete them.also leave alias in dock just pull from dock and let explode
When I was searching for the files left by iGetter, I set search options to include system files as well. So it seems these are the only two files/alias currently left with the part "igetter" included in their file names?
 

kpgh554

macrumors regular
Dec 29, 2011
201
1
iver england
When I was searching for the files left by iGetter, I set search options to include system files as well. So it seems these are the only two files/alias currently left with the part "igetter" included in their file names?
"com.presenta.iGetter.plist" looks like a preference file to me as got a lot of com......plist files in my prefs. as said they sometimes leave pref files in user prefs folder