the alias can't be opened because the original item can't be found

Discussion in 'Mac OS X Lion (10.7)' started by dacoolest, Jan 10, 2012.

  1. dacoolest macrumors regular

    Joined:
    Nov 11, 2011
    #1
    I had iGetter installed and I wanted to uninstall it. So I executed the uninstaller they have provided. And then I searched the mac with the keyword "igetter" with system files included and the search returned some files. I selected them and moved to trash. But there were two files that cannot be deleted, moved and opened. both files has the same name as "com.presenta.iGetter.plist"

    When I try to open the file, I get a message like this:

    Code:
    The alias "com.presenta.iGetter.plist" can't be opened because the original item can't be found.
    What kind of file is this and how to get rid of it?

    Thanks.
     
  2. theSeb macrumors 604

    theSeb

    Joined:
    Aug 10, 2010
    Location:
    Poole, England
  3. dacoolest thread starter macrumors regular

    Joined:
    Nov 11, 2011
    #3
    Thanks for your reply. I cannot right click on it and select "Open Enclosing Folder" to find out the folder it is originally located at. Nothing happens I click on "Open Enclosing Folder" from search results.

    :(
     
  4. theSeb macrumors 604

    theSeb

    Joined:
    Aug 10, 2010
    Location:
    Poole, England
    #4
    cmd + space ; type Terminal

    type:

    Code:
    sudo find / -name "com.presenta.iGetter.plist"
    
    It will list the directories where it finds it

    You could also try

    Code:
    sudo find / -name "com.presenta.iGetter.*"
    
    It will print out something that looks like this if it finds the file(s)
    Code:
    /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
    
    Now you can rm the file

    Code:
    rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
    
    If that complaints about permissions, then:

    Code:
    sudo rm -rf /Users/your_user_name/some_path/some_other_path/com.presenta.iGetter.plist
    
    You'll need to enter you user password and you need to have admin rights (you will if this is your computer and you're the only user)
     
  5. dacoolest thread starter macrumors regular

    Joined:
    Nov 11, 2011
    #5
    I tried entering both first and second lines in terminal. And this is what it returned.

    Code:
    find: /dev/fd/3: Not a directory
    find: /dev/fd/4: Not a directory
     
  6. theSeb macrumors 604

    theSeb

    Joined:
    Aug 10, 2010
    Location:
    Poole, England
    #6
    Yes, I get that too. Did it print out anything else after that? Try making sure that the alias you originally mentioned is still present after restarting. If find does not find it (and the alias name is correct), then it's no longer on your machine.
     
  7. dacoolest thread starter macrumors regular

    Joined:
    Nov 11, 2011
    #7
    Thats all it printed. I did another search with the keyword igetter in finder and once again these files came up.
     
  8. dacoolest thread starter macrumors regular

    Joined:
    Nov 11, 2011
  9. kpgh554 macrumors regular

    kpgh554

    Joined:
    Dec 29, 2011
    Location:
    iver england
    #9
    have you tried the preferences as lot of apps leave files behind there even after delete them.also leave alias in dock just pull from dock and let explode
     
  10. dacoolest thread starter macrumors regular

    Joined:
    Nov 11, 2011
    #10
    When I was searching for the files left by iGetter, I set search options to include system files as well. So it seems these are the only two files/alias currently left with the part "igetter" included in their file names?
     
  11. davidlv macrumors 65816

    Joined:
    Apr 5, 2009
    Location:
    Kyoto, Japan
    #11
    Download EasyFind which will show you the path to those files under the search window and allow you to go to the enclosing folder (even hidden system folders). Then it is easy to delete them (may need to authenticate with your admin password).:cool:
    http://www.devontechnologies.com/download/products.html
    Scroll down to the Freeware section.
     
  12. kpgh554 macrumors regular

    kpgh554

    Joined:
    Dec 29, 2011
    Location:
    iver england
    #12
    "com.presenta.iGetter.plist" looks like a preference file to me as got a lot of com......plist files in my prefs. as said they sometimes leave pref files in user prefs folder
     

Share This Page