To date, I've bought all of my Apple products online, but with the new MBPs I wanted to go and have a look and a play before I committed. And I was shocked at the Apple Store in Kingston-Upon-Thames. They had just one 15" MBP in stock and some kid was using the shop like an internet cafe and was browsing Facebook. I asked him if he could do it on another computer and he refused. So I waited. After a few minutes an assistant came up to me and spoke to me. I told him I was waiting to see the MBP but some kid was using it to look at Facebook. The chap said "Oh, ok" and wandered off!! I also couldn't help notice that there were several people looking very confused - there seemed to be no 'system' to getting to see staff. And the counter was just a mass of people - no queue at all. So I went to John Lewis, had a good play and bought it there.