Dear Mr. Jobs, This past weekend my BF and me took time out to visit the Apple Store Norfolk when we were bored and had nothing better to do. While we both ended up getting Macbook Air's (him a 11" and me the 13") it was a far cry of the positive experiences that I have gotten from the Apple Stores at Tyson, Fair Lakes, or Reston. Very high pressure to get us to sign up for the Apple Care and the One-On-One lessons. Even the "free printer offers"- which they neglected to offer us in the end. But after two hours of being beaten with every thing under the sun... we took a break to just think about what we needed and wanted - we walked out with the computers. Both of us felt like we were buying a car in the end. While we went back to the hotel room to regale in our new toy's - it was a couple days later that he mentioned that we had not "bought" our "free" printers! We were just that worn down by the staff there. And just wanted to get out of the store. Not being familiar with the area; we parked at a meter that allowed us just 8 minutes leeway for the 6PM witching hour! In the end we were blessed since we did not notice that after 6PM it became valet parking - and we should have been towed by the 6:20PM time we showed back up! <eek> Just an issue that we were facing in dealing with the staff from the Apple Store Norfolk in the end. The point being is that without the high pressure sales tactics - we could have been out in under an hour or hour and half, or less - not the two hours! And not leaving money on the table with the free printer offer. Hope that we both can still get our "free printer" after is all said and done... I doubt it since we did the 12 months interest free thing... I will say that after buying an iPad and an iPhone this past year in my local area - I never have felt the pressure to buy add-ons - or witnessed the same as I did or my BF did at the Apple Store Norfolk! The only high point is that I my iPhone was low on a charge using a GPS app and they did put it in on a charger in order for us to find our way back to our hotel. I do hope that despite the Barclay financing for "in-store only" that we can get our receipts redone to get the "free printers".