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The AT&T 3G MicroCell Owner's Thread

For some reason, my Microcell has been performing exceptionally well for the past 3-4 weeks. No issues at all.

Hopefully I didn't jinx it by posting that it's been working better than ever. :p

Does anyone know if AT&T pushed any updates to it 3-4 weeks ago?
 
The only issue I seem to be having with mine lately is that caller ID lists "Unknown" for a lot of incoming calls. Anyone else seeing this? It's with an iPhone 4 if that matters.
 
I've had my microcell for 6 months or so and it's been ok until a day ago. None of my iphones can make or receive calls anymore. Data doesn't work either. However, texting works fine. This is in multiple iphones, both 3GS and iphone4. All phones show connection to the Mcell. I've tried resetting the microcell and the airport router and the phones and still no work.

Any ideas? Thanks.
 
sharkzfan said:
I've had my microcell for 6 months or so and it's been ok until a day ago. None of my iphones can make or receive calls anymore. Data doesn't work either. However, texting works fine. This is in multiple iphones, both 3GS and iphone4. All phones show connection to the Mcell. I've tried resetting the microcell and the airport router and the phones and still no work.

Any ideas? Thanks.
Click to expand...

Try removing their phone numbers from the authorized list on AT&T's site then re-adding them.
 
Thanks for the suggestion. I already tried that. And resetting the phone network settings. And the reset button on the microcell.

The only thing left I can think of is disconnecting the microcell from my account and re-activating it. Does that actually work?


...Yes it actually fixed the problem -this time.

Good luck with your microcells.
 
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I got my free microcell yesterday. I have never called in to complain about my poor signal at home until yesterday. Spoke with one rep, and she said "Oh we can't do anything about it" so I said, well transfer me to the retention department because someone needs to do something. Spoke to a nice lady in that department. She notated my account and called the local store, told them to give me a free microcell. I drove over, picked it up, and set it up last night. Seems to work great!!! Hope it continues to do so.

I think it's all about who you get, and what store you go to. There's no consistency with ATT.
 
IrishTiger said:
I got my free microcell yesterday. I have never called in to complain about my poor signal at home until yesterday. Spoke with one rep, and she said "Oh we can't do anything about it" so I said, well transfer me to the retention department because someone needs to do something. Spoke to a nice lady in that department. She notated my account and called the local store, told them to give me a free microcell. I drove over, picked it up, and set it up last night. Seems to work great!!! Hope it continues to do so.

I think it's all about who you get, and what store you go to. There's no consistency with ATT.
Click to expand...

I'm doing that right now because everyone I've spoken to is a total idiot. Wish me luck!

EDIT: On hold now. Guy mentioned the rebate crap like everyone else and stressed that you only have to sign up for the microcell plan, you can cancel it when you get your rebate. Although that's still money out of my pocket, so I told him it's more the principal of it at this point. We'll see what happens, I've got my eye on the Samsung Intercept with Virgin Mobile. Reviews were horrible, but people rooting it have had a positive experience.

Rep STILL can't give me a FREE microcell. He did get it down to $10, so I'm going to jump. He is giving me $40 credit now and putting a note into the account so I can go into the store and get an immediate $100 rebate without signing up for the microcell plan. He also said I can bargain with the store since I want a 4G and get the microcell to $0. I'm going in now, we'll see what happens.
 
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IrishTiger said:
Fingers crossed my friend!
Click to expand...

Ugh, went to the store, got it for $50. Tried to bargain that I would upgrade my phone for a further discount, but they said no. So with the $40 credit I got it for $10 which isn't bad, but it still ain't free!! Now I have 30 days to decide if I want to stick with ATT or jump ship. Might have to just suck it up and get a 4G, my 3G is such a PoS with 4.0 these days.
 
brbubba said:
Ugh, went to the store, got it for $50. Tried to bargain that I would upgrade my phone for a further discount, but they said no. So with the $40 credit I got it for $10 which isn't bad, but it still ain't free!! Now I have 30 days to decide if I want to stick with ATT or jump ship. Might have to just suck it up and get a 4G, my 3G is such a PoS with 4.0 these days.
Click to expand...

I might can swing $50. What's you early impressions?
 
TapHappy said:
I might can swing $50. What's you early impressions?
Click to expand...

I already had one that I paid full price for at my girlfriend's house and her's was wonky. It took a day for it to start functioning and that was after a call to tech support in which the rep told me he couldn't talk to me and I had to call back 2 hours later. Also that one was added to her account, not mine, so for whatever reason as an addon my phone would sometimes not sync up with it. IN order to sync up I had to occasionally reboot my phone. It was frustrating. More recently though it seems to be working just fine.

The one in my house was actually super simple to setup and started working in 30 minutes. So far so good on my end, we'll see how it goes.

My biggest annoyance with these units is that there isn't an interface you can react with, so when there are problems you have no way to diagnose anything, except by the lights on the front. I even looked around for a back door into the thing and no go apparently.
 
3G is wonky, sometimes is still doesn't switch over. I did finally upgrade to iphone 4 and it switches over very nicely, almost immediately. I'm a happy camper, although still annoyed with ATT as a whole.
 
I have had one for several months now and the only problem I ever have is when I go to make a call it will automatically say call failed. That is a several time a day occurrence, but besides that it works excellent.
 
I've been noticing a new issue; my own microcell switches over fine, but the GF's microcell won't switch over all the time. Her microcell has me as a guest. Furthermore my roommate has the same issue but it's with my microcell. Anyone else having sync up issues when coming into a microcell as a guest.
 
Problem working in DMZ

Have successfully read through all 33 pages of posts on this thread, and need some ideas or suggestions.

Just received my MicroCell and cannot get it to work in my DMZ. Works fine in priority mode, connected directly between Comcast cable modem and my firewall, so physical location and outbound IPSEC is not an issue. Firewall is a Fortinet Fortigate, and opened up the DMZ (WAN1->DMZ accept all, DMZ->WAN1 accept all), forced MTU on both DMZ and WAN1 interfaces to 1492. Tested traffic both directions on port 80, no problems, figure it is something with the IPSEC to AT&T. Unfortunately, the Fortigate will not sniff packets through it, so don't know where the failure is.

On a side note, a post or two asked about the external antenna. Do a Google search on Garmin MCX antenna and you'll find one. Note that the connector on the MCell is an MCX female jack. If you want to be creative, try a MCX - BNC adapter and make your antenna! I have an older Gilsson MCX amplifier antenna that I used to use with my Palm GPS and the antenna works great with the MCell...allows me to put the unit on the floor!

Thanks for any suggestions on the firewall issue.
 
Refnoredcard said:
Have successfully read through all 33 pages of posts on this thread, and need some ideas or suggestions.

Just received my MicroCell and cannot get it to work in my DMZ. Works fine in priority mode, connected directly between Comcast cable modem and my firewall, so physical location and outbound IPSEC is not an issue. Firewall is a Fortinet Fortigate, and opened up the DMZ (WAN1->DMZ accept all, DMZ->WAN1 accept all), forced MTU on both DMZ and WAN1 interfaces to 1492. Tested traffic both directions on port 80, no problems, figure it is something with the IPSEC to AT&T. Unfortunately, the Fortigate will not sniff packets through it, so don't know where the failure is.

On a side note, a post or two asked about the external antenna. Do a Google search on Garmin MCX antenna and you'll find one. Note that the connector on the MCell is an MCX female jack. If you want to be creative, try a MCX - BNC adapter and make your antenna! I have an older Gilsson MCX amplifier antenna that I used to use with my Palm GPS and the antenna works great with the MCell...allows me to put the unit on the floor!

Thanks for any suggestions on the firewall issue.
Click to expand...

I believe the system to activate the Microcell has been down since the May 24. I have all ports opened and settings as suggested and nothing.
 
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