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The band isn't covered under AC+? (Yes, it's covered)

JayLenochiniMac said:
Thanks, but I don't trust those reps. Already they've given wrong information to three members here regarding whether the Sport band comes as three pieces or two full sets.

Not to mention other BS information like the Sport comes with two bands because you're more likely to wear it out (Really? So if you wear out the M/L you replace it with the S/M even though it won't fit you) and that the SS model with the Sport band comes with only one set of band (So Apple will surprise you with which size you get and they're obligated to swap it out if it's the incorrect size) :rolleyes:
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The band will be covered. It says "Apple Watch". That watch is the band + unit itself.

It probably won't be worth using AC+ for strap issues on most models, though.
 
charlituna said:
how much is an out of warranty band replacement. until we know that we can't really say that it's a major issue that its not covered. I mean if they are all a flat $49 OOW/Damaged that's less than the AC+ fee.
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There's no reason you won't be charge the same $69/79 accidental damage deductible if the band is covered under AC+ (although you most likely can't claim scratches on the metal bands or deterioration of the leather as that's considered normal wear and tear, which AC+ doesn't cover). However, I'm not sure if bands are eligible for out of warranty replacements. That's a good question. Anyone knows?
 
JayLenochiniMac said:
There's no reason you won't be charge the same $69/79 accidental damage deductible if the band is covered under AC+
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Apparently the band is not and Apple care + is just about the Watch itself. Thus the OP posting the comment.

and it rather makes sense that its not. After all, the Watch is the Watch. the price of the case doesn't change cause you bought it with a sport strap or a milanese loops. that piece is what changed the retail price. thus the value of the band is different, due to different materials. So why wouldn't it be different pricing to replace a torn up sports watch v a torn up milanese loop
 
charlituna said:
Apparently the band is not and Apple care + is just about the Watch itself. Thus the OP posting the comment.

and it rather makes sense that its not. After all, the Watch is the Watch. the price of the case doesn't change cause you bought it with a sport strap or a milanese loops. that piece is what changed the retail price. thus the value of the band is different, due to different materials. So why wouldn't it be different pricing to replace a torn up sports watch v a torn up milanese loop
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But someone just posted that Apple Care Plus covers accidental damage to the watch AND all accessories included in the original box when purchased.
 
I added applecare+ after ordering the watch. The rep added the AC+ to my order of a stainless steel band (purchased separately) does this mean the person messed up and gave me AC+ thinking it was for the watch with SS band?

I told him he added the AC+ to an order that is a band, not the watch order. He said the AC+ was for the watch itself....(sport, watch, edition). I am pretty sure it is just for the watch itself.

I basically added AC+ to a "watch", and the person had no idea what watch combination I bought. He just knew it was the apple watch (SS).
 
amitdoc2b said:
But someone just posted that Apple Care Plus covers accidental damage to the watch AND all accessories included in the original box when purchased.
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A stainless watch case is no different if it as a sports band, a leather loop etc. It is what it is. Same with the charging cable.
 
I hope the band is covered. If it isn't it would be especially punishing for those that order the SS Black model as if they damage the black link band the only way to currently purchase the band is so buy a whole new watch!!!
 
bizack said:
I asked about this in-store. Apple Care Plus does *not* cover the bands. It's considered a wear and tear item (like tires on a car).
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I was told by 15 different reps as well as emailing mr tim cook and getting a response from the executive team that the band included with watch is covered... If bought an additional band then its not covered...


I've bought several tires and everyone of them have had like a 30,000 mile warranty...
 
jimcolyer said:
Two year warranty as standard here in the EU, and in the UK it gets even better as under the 'Sale of Goods Act' law, if a product fails in a "reasonable time" the manufacturer (well actually the seller) is legally obliged to replace or repair it free of charge. ;)
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Not aimed at you specifically, but the bit about the UK you mentioned is simply not true.

The Sale of Goods Act gives you rights with the "seller" yes (it means you never allow a shop to fob you off by telling you to contact the manufacturer for example), BUT...

There is no legal obligation to simply replace/repair an item if it fails within any amount of time after the warranty has expired.

What we do get is the ability to make a claim on the seller for up to 6 years, if you feel it has failed in an unreasonable amount of time.

For example, if you ordered a £40 Sport band for your watch and after 5 years, 11 months & 6 days it cracked, you could legally file a legal claim against Apple, stating that you felt it hadn't lasted a reasonable amount of time.

The judge would then obviously laugh you out of court and make you pay for all costs.

However, if you dropped £17000 on an Apple Watch Edition and it didn't last a reasonable amount of time, the same still applies (file a legal claim).

You would have to get (pay for) an independent report to support your claim (and that's all it is-a claim), which if you won the case, would be reimbursed.

But please, for the love of God and all that's holy, can people please stop posting rubbish about multiple year warranties in the UK?
 
I was on the Phone for over an hour. I spoke with a sales rep, and Apple Care rep and someone in trouble shooting. I was also on hold twice as two of them checked with upper management. ALL had the same answer. Apple Care Plus covers the device itself as wel as ALL other peripherals included IN the box. That includes the band. So that fancy Milanese loop or link bracelet or modern buckle will NOT be covered if it's a separate purchase. Not can you purchase Apple care plus. Such a shame. The clasp mechanism on the link bracelet or modern are more susceptible to failure, accidental damage or just the WANT OF REPLACING for a new unscratches or damaged one then a sport band is.
 
SteveLV702 said:
I was told by 15 different reps as well as emailing mr tim cook and getting a response from the executive team that the band included with watch is covered... If bought an additional band then its not covered...
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15 different reps? That's highly encouraging and strongly indicative that the out-of-the-box band is covered under AC+.

macness said:
I was on the Phone for over an hour. I spoke with a sales rep, and Apple Care rep and someone in trouble shooting. I was also on hold twice as two of them checked with upper management. ALL had the same answer. Apple Care Plus covers the device itself as wel as ALL other peripherals included IN the box. That includes the band. So that fancy Milanese loop or link bracelet or modern buckle will NOT be covered if it's a separate purchase. Not can you purchase Apple care plus. Such a shame. The clasp mechanism on the link bracelet or modern are more susceptible to failure, accidental damage or just the WANT OF REPLACING for a new unscratches or damaged one then a sport band is.
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That's like buying an extra charging cable for your iPhone and expecting them to cover it under AC+. Nope, won't happen. Same thing with bands purchased separately from the Watch. I'm not sure why you find this surprising.
 
JayLenochiniMac said:
That's like buying an extra charging cable for your iPhone and expecting them to cover it under AC+. Nope, won't happen. Same thing with bands purchased separately from the Watch. I'm not sure why you find this surprising.
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The difference with the cables is you can be dishonest and get away with replacing extra cables under AC+ as they really cannot tell it was purchased separate or not. The bands is different cause they will be able to tell it was a separate purchase. Its too bad you can't buy a warranty on the bands as it is a lot of money to buy them and if the clasp is defective its a lot to have to replace again.
 
gcooldude86 said:
The difference with the cables is you can be dishonest and get away with replacing extra cables under AC+ as they really cannot tell it was purchased separate or not. The bands is different cause they will be able to tell it was a separate purchase. Its too bad you can't buy a warranty on the bands as it is a lot of money to buy them and if the clasp is defective its a lot to have to replace again.
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Yeah that's true with the cable alone, but not necessarily with the charging brick. The serial number is found on the charging brick so they'll know.

If you want the most expensive band (especially the link bracelet) covered under AC+, then buy the most expensive model with AC+ and purchase the cheaper band(s) separately. All bands purchased separately at least have their own one-year warranty which covers defects, and you can easily double the warranty if you charge them to an Amex card or equivalent.
 
Just wanted to bump this. I earlier mentioned I added AC+ after placing my order and the person at apple just added it on a different order I had placed. This lead me to believe it was just the watch that was covered.

I just got a call from Apple and they need the order number for my apple watch b.c it is tied to the specific watch and band.
 
mattopotamus said:
Just wanted to bump this. I earlier mentioned I added AC+ after placing my order and the person at apple just added it on a different order I had placed. This lead me to believe it was just the watch that was covered.

I just got a call from Apple and they need the order number for my apple watch b.c it is tied to the specific watch and band.
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Thanks for the update. This is good news and I've updated my OP accordingly.

The smart thing to do is to purchase the most expensive model if you want the more expensive band (especially the link bracelet!) covered under AC+. Don't make the mistake of ordering the SS model with the sport band or classic buckle and purchase the link bracelet separately just to get the faster shipping, or to save a bit of money in some countries as it's cheaper that way. The link bracelet will run you a cool $449 if you break it and it's not the out-of-the-box band purchased with AC+.
 
Okay so I ordered a 42mm SS watch with Milanese loop and I wanted to add Apple care plus to my order yesterday and the rep I spoke with said that I had to wait until I receive the watch on the 24th. Now I know I have 60 days to add it on but I find it weird after hearing others say they could add it to their orders.

So just to clarify, if I buy Apple care plus, and my watch and Milanese loop are a little worn out and scratched up 2 years from now(before it expires), I can pay the deductible and get both my watch and band replaced? Can someone please tell me if this is true? I have never used Apple care plus on any Apple product ever since I live very far from the nearest retailer right now but I'm moving very soon.
 
I was told, by Apple Support, that it would cover everything in the box ( all peripherals ). That being said... If you pay the deductible and use your accidental replacement for your iPhone then... Does that mean you get a new charger and pit of headphones as well??
 
macness said:
I was told, by Apple Support, that it would cover everything in the box ( all peripherals ). That being said... If you pay the deductible and use your accidental replacement for your iPhone then... Does that mean you get a new charger and pit of headphones as well??
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No, the white box replacement iPhone is just the unit itself. You won't get accessories as with retail boxes. If, however, your charger fails they'll replace that individually.

Likewise, they'll box replacement Watches and bands separately and replace as needed.

----------
Downs2011 said:
Okay so I ordered a 42mm SS watch with Milanese loop and I wanted to add Apple care plus to my order yesterday and the rep I spoke with said that I had to wait until I receive the watch on the 24th. Now I know I have 60 days to add it on but I find it weird after hearing others say they could add it to their orders.

So just to clarify, if I buy Apple care plus, and my watch and Milanese loop are a little worn out and scratched up 2 years from now(before it expires), I can pay the deductible and get both my watch and band replaced? Can someone please tell me if this is true? I have never used Apple care plus on any Apple product ever since I live very far from the nearest retailer right now but I'm moving very soon.
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No, AC+ does not cover scratches, which are considered normal wear and tear.
 
Downs2011 said:
Okay, so if I were to accidentally drop it too many times causing the watch and Milanese loop to be damaged/non functional then I would just pay my $79 and get a whole new watch and band right? Right?
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Yes if the damage renders both non-functional.

You damage the Watch itself without damaging the band, you pay the $79 to get a replacement Watch case and you transfer the existing band to it.

You damage the band itself without damaging the Watch, you pay the $79 to get a replacement band and you transfer the existing Watch to it.

I have no idea if they'll make you pay $79 twice if you damage both at the same time. I'd guess not because the $79 deductible is "per incident."
 
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