The Big Confusion

Discussion in 'MacBook Pro' started by Hadi57, Jun 3, 2019.

  1. Hadi57 macrumors newbie

    Joined:
    Jun 3, 2019
    #1
    Hello everyone,


    I have a Macbook pro 13 inch -2017, 2 TBT 3. My Machine had and/or still has an issue on booting up 3 month ago. I dropped it on Compu b, one of the Apple Premium Seller in Limerick City, Ireland on 05/02/2018. The SSD diagnosed as faulty of machine on that time. They asked € 400.00 for replacement of new SSD. The money has paid, and I took the macbook after a test. After two month I returned the macbook to compu b because of the same issue, suddenly powers off while I was working for several time. They stunned and asked me to leave the machine for another diagnostic test. Passing few days the Compu b emailed me the machine has completed the following test successfully:


    · Full ASD EFI diagnostic Test

    · Extended Memory Test

    · MRI Test


    Compu b reported on 10/04/2019 (two month after original repair) the machine appeared to have failed in its attempt to install a new OS. Therefore, the drive reformatted, and a clean OS installed. I picked the machine from the store again and start to work as usual. Indisputably, last week on 28/05/2019 (three month after original repair) when I was working on my dissertation the issue of powers off occurred again. I dropped the machine to the Compu b on Limerick for 3rd time, explained to them the story and the same story , the same problem. Now, after several commute from Thurles where I live to Limerick they informed me that the logic board on my macbook has been diagnosed as faulty. It has fail a Memory Scan Diagnostics test . The Memory in machine is built onto the Main Logic board and in order to fix this fault The machine requires a replacement logic board.

    They have listed the second payment I should pay to replacement of MLB :


    €69.00 ( Diagnostic Charge ) + €583.00 ( MLB cost ) + €99.00 ( Labour and Fitting Charge ) = €751.00


    They also texted me that they understand I had reported secondary errors with my machine since receiving it after its original repair, the manager have offered me to remove the value of the SSD from the current repair quote


    €751.00 ( MLB repair cost ) - €331.00 ( SSD cost minus Previous Labour charge ) = €420.00


    Therefore, the repair quote for my macbook repair is €420.


    So, after all of this long story, I would be grateful let me know:

    1. what would you do if you were instead of me?

    2. Should I pay the second€ 420 plus € 400 (Previously paid for SSD) = € 820 ? or asked them to refund my first payment? And leave my mackbook and me alone?

    3. Is it worth to pay € 820 to repair the mackbook pro or is better to have new one?

    4. Should I report my story to apple.com?


    I would be grateful if you can advise me to find the best solution in this purpose.


    Thanks for your kind consideration and I am looking forward to hearing from you soon.


    Hadi
     
  2. leman macrumors G3

    Joined:
    Oct 14, 2008
    #2
    I am confused to why you should pay anything. Your machine is still under warranty, isn’t it?
     
  3. Hadi57 thread starter macrumors newbie

    Joined:
    Jun 3, 2019
    #3
    Unfortunately, it is not.
     
  4. leman macrumors G3

    Joined:
    Oct 14, 2008
    #4
    How that? The 13” 2017 model was released exactly two years ago, with two years warranty I don’t understand how it could be outright f warranty a,ready. Sorry if I am missing something obvious.
     
  5. Hadi57 thread starter macrumors newbie

    Joined:
    Jun 3, 2019
    #5
    It just passed 45 days of its warranty when this issue occurred .
     

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4 June 3, 2019