The Case Against Hosted Email

This post to to give all of you fair warning. 8 months ago we were a pc house complete with MS Small Business Server and Exchange for email. It was a nightmare. We went Mac and hosted email. Mac has been a great decision, Hosted email no so great.

My hosted email is provided by my local Mac store. This is an Ingram Micro rebaged product by reseller groupSPARK a top rated exchange reseller (and very expensive). We noticed yesterday we were loosing some emails. We reported this to the local Mac Store. I don't have a direct support number. no response until this morning. Around 11am today they told us one hour. Still no mail right now (9pm). I spoke to my rep around 4 and ordered a MAC server to get my mail back under my control. He had emailed them numerous times, they did not respond. Finally about an hour ago, I hunted up a phone number and a email. Well I called. No ETA for fixing. This was frustrating. The support person started laughing at me and my situation. I am not happy. No more hosted email for me. I would offer that before you have your email hosted you strongly consider the consequences here.

 

As unbelievable as this might seem, we still have yet to be contacted by groupSPARK. Ingram Micro is also getting the cold shoulder. The only good news is that our new server is almost up and running.