Greetings fellow MR members. Some of you may remember my older threads concerning problems with my 2nd gen iPod touch and how Apple handled the situation. For those that didn't know, this is the main gist of it: - I received my iPod touch at the end of September. It had a light leak along the right-hand side of the screen. - A couple weeks later I notice dust is getting into the iPod. I contact Apple and they tell me to send it to them. - I get the iPod back without no repairs being done, and whilst at Apple the backplate became covered in scratches and dented. - I contact Apple again, they said they'd look up my service history and call me back. Never did. - It turned out the lady I organised the service with had no idea what a "light leak" is, and as a result made up some crap about the battery being the problem; due to this the dust and leak were never looked at. - Sent my iPod in for the second time, and finally I get a replacement. - Cut to a week after getting my replacement iPod. No noticeable light leaks, yet there is a hell of a lot of dust under the screen; even more than on the iPod that DID have the light leak. To add to this, the screen creaks whenever I touch it, and if you look at it from the side you can see the screen moving "into" the iPod when I touch it (basically, the screen sticks out too far and whenever I touch it, it moves into where it's supposed to be). So here I am organising my THIRD service request for my iPod within a month and a half or so. Third time's the charm, eh?