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The first Mac product I've bought that's a complete lemon

M

macDelirium

macrumors member
Original poster
May 16, 2011
76
0
Australia
I cannot believe this. It's a $2200 joke.

1) Row of dead pixels,
2) WiFi drops out semi frequently, where my old 2009 MBP has been totally fine.

Called AppleCare and a replacement will be sorted for me, but in all honesty I have never been so disappointed with an Apple product since the iPad 2 (light bleed problems). Feels a lot like Apple is becoming a premium price but not premium quality company.

*sigh*
 
Its a bit of a hit and miss at times.

Some products I have bought were perfect, others like the 27 imac, a complete disaster, and had to get 4 replacements.

At the end of the days they are just mass produced in China, like any other product.

For this reason I have stopped buying online and now get them from the store easier to return. As much as Apple claims to be more enviroement friendly, its kinda misleading when you have to organise replacement units.

A unit with a row of dead pixels should never leave the factory :(
 
I know, it's not been great. Actually I just counted and it's 6 dead pixels in a column.

Other than that, and the WiFi issue, the MacBook runs very fast, I have the 256GB SSD and runs very cool. Also, and yes I know the dead pixels suck but the overall clarity and color saturation on the non-faulty areas of the screen are great! Actually looks better than my mid-2009 MBP panel...
 
Some pictures:

img0968ju.jpg


img0969sz.jpg
 
macDelirium said:
Feels a lot like Apple is becoming a premium price but not premium quality company.
Click to expand...
Take a few minutes to search MacRumors and you will see similar statements dating back to 2003.

Search Google and you'll see major sites like ars.technica writing articles about Apples "quality issues" from that long ago, too.

Point is, Apple isn't "becoming" anything in regards to their less-than-perfect quality -- they have a pretty solid history. IMO, there hasnt ever been a correlation between price and perfection.
 
Happily just checked my email and Apple has ordered a brand new replacement, even before my faulty MacBook Pro is picked up for replacement.

I guess if it was HP or Dell, it would be a different story.
 
macDelirium said:
Happily just checked my email and Apple has ordered a brand new replacement, even before my faulty MacBook Pro is picked up for replacement.

I guess if it was HP or Dell, it would be a different story.
Click to expand...

what kind of macbook did u get?
 
I think they usually give you some kind of compensation gift if this happens like a Ram upgrade or free mouse, that's what I've heard from others.

Maybe that was just for ones that are completely dead, not just defective like yours.
 
Kyllle said:
I think they usually give you some kind of compensation gift if this happens like a Ram upgrade or free mouse, that's what I've heard from others.

Maybe that was just for ones that are completely dead, not just defective like yours.
Click to expand...

All I really want is that the replacement is shipped to me ASAP. :eek:
 
aristobrat said:
Take a few minutes to search MacRumors and you will see similar statements dating back to 2003.

Search Google and you'll see major sites like ars.technica writing articles about Apples "quality issues" from that long ago, too.

Point is, Apple isn't "becoming" anything in regards to their less-than-perfect quality -- they have a pretty solid history. IMO, there hasnt ever been a correlation between price and perfection.
Click to expand...

True. Read a leica forum dealing with digital offerings. ;)
 
That looks like dust or dirt behind the screen, not dead pixels. If they were dead, they would be completely black.
 
holy crap, 256gb SSD? no wonder you paid 2200. i would have upgraded to a 15inch rather than an SSD :p

ive seen the 13inch with an SSD before though, tey are blazing fast, amazing what an SSD makes a difference.

because its customized, i "estimate" about a week before u get it back.

honestly, i think u can wait that long :p
 
randomrazr said:
holy crap, 256gb SSD? no wonder you paid 2200. i would have upgraded to a 15inch rather than an SSD :p

ive seen the 13inch with an SSD before though, tey are blazing fast, amazing what an SSD makes a difference.

because its customized, i "estimate" about a week before u get it back.

honestly, i think u can wait that long :p
Click to expand...

I travel a lot, a 15" MBP is too heavy and too large. :D
 
macDelirium said:
I travel a lot, a 15" MBP is too heavy and too large. :D
Click to expand...

ive had both, the 201013inch, soldit, bought 15inch.

u are right, 13inch much easier to carry but i like the 15inc screen size...and my QUAD CORE :p

none the less, u should def send it back while u stillhave the opporunity. the sooner u do it, the sooner u get a new one back
 
Sucks to hear stories like this happening. In the past when I had a MacBook in 2005 and after about 1 year the logic board failed 3 times in a row with about 3 months in-between the 3 times it happened. It was time consuming waiting for a box, shipping it and then waiting for the new one to come.



From then on I bought all my Apple products from Best Buy. I love the warranties there. When my iPad 2 got a few dead pixels I returned it with no problems at the store. Now my iMac has one dead pixel. One more and it's going to be returned.
 
Cristian said:
Sucks to hear stories like this happening. In the past when I had a MacBook in 2005 and after about 1 year the logic board failed 3 times in a row with about 3 months in-between the 3 times it happened. It was time consuming waiting for a box, shipping it and then waiting for the new one to come.



From then on I bought all my Apple products from Best Buy. I love the warranties there. When my iPad 2 got a few dead pixels I returned it with no problems at the store. Now my iMac has one dead pixel. One more and it's going to be returned.
Click to expand...

like using the 14day thing or there own warrenty?

i think its better to buyat apple store
 
macDelirium said:
I cannot believe this. It's a $2200 joke.

1) Row of dead pixels,
2) WiFi drops out semi frequently, where my old 2009 MBP has been totally fine.

Called AppleCare and a replacement will be sorted for me, but in all honesty I have never been so disappointed with an Apple product since the iPad 2 (light bleed problems). Feels a lot like Apple is becoming a premium price but not premium quality company.

*sigh*
Click to expand...

Come on, you had a faulty pc, so what? If the new one they give you works, you're fine! Do you think machines are perfect? They make mistakes, they break, they're not indestructible. Do you think it's possible to make 10000 macbooks without a single one that doesn't work?
 
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