As some may know, I've had keyboard issues with my 2016 15" MBP (2.6/1 TB/460).
Initially, the "b" and "n" keys would intermittently repeat; the "b" key more frequently. I took it in to an Apple store, where they cleaned the keyboard with compressed air. That worked for a couple of days.
When the problem returned, I took it back to an Apple store, where they sent it to depot repair and replaced the top case and keyboard. The new keyboard felt better - like it had more travel - and lasted about 2 weeks.
When the same problem appeared, I took it back to the store, where they asked if they could replace it again. I agreed, with the proviso that it be replaced if it ever happened again, which they agreed to. So off it went, and came back (very quickly, I must say!). The new keyboard, which I'm typing on now, lasted a couple of weeks before the "b" key started repeating again. (It has repeated every time I've typed "b" in this post.)
Tuesday, I chatted with Apple support, who asked me to run "Capture Data" to forward to engineering. Duly done, and this evening I followed up. The only suggestion from engineering was to check the status of "sticky keys" and "slow keys", under Accessibility. Both were already off.
So on Saturday, I'll be headed back to an Apple store to request a replacement. Thoughts and suggestions welcomed. I know the configuration of my machine is on the less common side, so I'm not anticipating walking out of the store with an exchange. But I also can't be without my laptop for another 3-5 days, and it's unfortunate I can't bill Apple for the time wasted on chat, on the phone, the back and forth to the store, etc. - I'd be able to buy 2 or 3 2017 models of similar specification.
Initially, the "b" and "n" keys would intermittently repeat; the "b" key more frequently. I took it in to an Apple store, where they cleaned the keyboard with compressed air. That worked for a couple of days.
When the problem returned, I took it back to an Apple store, where they sent it to depot repair and replaced the top case and keyboard. The new keyboard felt better - like it had more travel - and lasted about 2 weeks.
When the same problem appeared, I took it back to the store, where they asked if they could replace it again. I agreed, with the proviso that it be replaced if it ever happened again, which they agreed to. So off it went, and came back (very quickly, I must say!). The new keyboard, which I'm typing on now, lasted a couple of weeks before the "b" key started repeating again. (It has repeated every time I've typed "b" in this post.)
Tuesday, I chatted with Apple support, who asked me to run "Capture Data" to forward to engineering. Duly done, and this evening I followed up. The only suggestion from engineering was to check the status of "sticky keys" and "slow keys", under Accessibility. Both were already off.
So on Saturday, I'll be headed back to an Apple store to request a replacement. Thoughts and suggestions welcomed. I know the configuration of my machine is on the less common side, so I'm not anticipating walking out of the store with an exchange. But I also can't be without my laptop for another 3-5 days, and it's unfortunate I can't bill Apple for the time wasted on chat, on the phone, the back and forth to the store, etc. - I'd be able to buy 2 or 3 2017 models of similar specification.
