The most ridiculous thing you've ever heard from an employee

yg17 said:
A few days ago, I had an experience with Charter customer service/technical support. ... Lots of good ranting...
Click to expand...

Mass confusion and bumbling management is a serious problem in the entire broadband and cable TV service industry, regardless of which provider you are using. Check out this rant from one of the editors at Maclife magazine. Really, all she wanted to do was purchase a new cable modem, and give them the MAC address. Sounds pretty normal, right?

In my geographic area, I have heard very little good things about comcast, but luckily for us, we have some choices in most areas.
 
There's this coffee shop that I used to go to (that sucked by the way), and since I'm not a big fan of coffee, chocolate milk is usually my morning beverage of choice. So, I ordered a chocolate milk and the cashier is like "what's that?". I'm like "it's chocolate flavored milk". The cashier goes "oh, like hot chocolate, except cold". Me, thinking the cashier finally understood said "yes, exactly". So I got what I thought was a cup of chocolate milk, and took a sip of the most disgusting thing I had ever tasted. It was hot chocolate...with ice!
 
ghall said:
There's this coffee shop that I used to go to (that sucked by the way), and since I'm not a big fan of coffee, chocolate milk is usually my morning beverage of choice. So, I ordered a chocolate milk and the cashier is like "what's that?". I'm like "it's chocolate flavored milk". The cashier goes "oh, like hot chocolate, except cold". Me, thinking the cashier finally understood said "yes, exactly". So I got what I thought was a cup of chocolate milk, and took a sip of the most disgusting thing I had ever tasted. It was hot chocolate...with ice!
Click to expand...

Well, that was your fault for ordering something other then coffee.:rolleyes: ;)
 
ghall said:
There's this coffee shop that I used to go to (that sucked by the way), and since I'm not a big fan of coffee, chocolate milk is usually my morning beverage of choice. So, I ordered a chocolate milk and the cashier is like "what's that?".
Click to expand...
Without hesitation, this is the precise moment where I'd have lost it and dove over the counter.

Who doesn't know what chocolate milk is? :rolleyes:
 
Sdashiki said:
you mean the EU in its entirety. no refills, no water, no ketchup, no butter, no salt without paying extra.

People across the pond just cant understand the sheer awesomeness of free refills at restaurants AND buffets. Go find a non-chinese buffet in Europe...not an easy task.
Click to expand...

That and the fact that water doesn't have to be bottled or mineral or something overly fancy. Here in the South you can get a glass of water just for coming in and sitting down; probably has something to do with the fact that its 80º+ outside for more than half the year.
 
someguy said:
Without hesitation, this is the precise moment where I'd have lost it and dove over the counter.

Who doesn't know what chocolate milk is? :rolleyes:
Click to expand...

CrackedButter said:
It must be an American thing because over here, chocolate milk is chocolate flavoured milk.
Click to expand...

I'm okay with the simpler version: shoot Hershey's chocolate syrup directly into your mouth, add milk and swish around before swallowing. Less work and less dishes. :D
 
yg17 said:
A few days ago, I had an experience with Charter customer service/technical support.

Tech support call Wednesday night:
Me: Cable internet's down, blah blah blah
Them: Reboot everything
Me: Doesn't work. This problem is affecting our neighbors too. This happens all the time, the internet goes out for a few hours and comes back up on its own. It's unacceptable.
Them: I'll send a technician to your house so we can get this taken care of
Me: It's not anything wrong with my house or my equipment. Our neighbors are having problems too, it's something in the entire neighborhood.
Them: OK, I'll note that in the call and the technician will come out and check the node in the neighborhood and fix it.
Me: Please note that this problem is intermittent. I don't want them to come out here tomorrow, see that it's working, and leave. It will go out again. It might stay up for an hour, it might stay up for a month. But this happens more often than it should.
Them: I noted that, and they will check the node, blah blah blah. Appointment is sometime tomorrow between 1 and 5.

OK, well, the next morning, I get a call from someone at Charter:
Them: We just wanted to confirm your appointment for today between 1 and 5, is your cable internet working right now?
Me: Right now it is, but it goes up and down, and something is not right.
Them: Would you still like a technician to come out? (no, you can ignore the problem, dumbass)
Me: Yes.

About 30 minutes later, I get an automated recording from Charter, stating that the technician will arrive between 1:30 and 2:45. Yay, they narrowed it down for me.

The calls continue..
Me: They said the technician would be here by 2:45, it's 3:00 and he's not here.
Them: I'm showing that the appointment was until 5
Me: Yes, it was, and then I got a call stating that they would be here by 2:45
Them: Well, it says here 5, you'll have to wait until then
Me: Then if it's still until 5, then why did I get a call saying that it was 2:45?
Them: Our system says 5
At this point, I just hung up. I don't care what the original appointment was for, I was called back and told 2:45. Anything after that is late.

So, at 4:45, just a mere 2 hours late, the technician shows up at my door
Them: Where's the modem at?
(I take him to the room where it's installed at)
Me: Right here, but the problem is affecting the entire neighborhood, it surely can't be something in our house that's causing outages at several homes. The guy on the phone said it was the node outside.
Them: Well, we would need a different technician to work on the node (then WTF did the first guy send a non-node tech out for?)
Them: Is this (router) connected to this (cable modem)?
Me: Yes
Them: Is there a computer I could use
Me: Yep, this one (my PowerBook. I hate letting others use my stuff, but I suppose I didn't have a choice)
Them: Is this connected to the internet (he was confused by the lack of an ethernet cable between my laptop and router)
Me: Yes, it's wireless
Them: (pauses for a minute, clearly dumbfounded by our simple home network setup) Oh, OK.
He then goes downstairs and messes with the wiring
Them: I found your problem, a splitter was hooked up wrong
Me: So our splitter (which, by the way, even if the splitter was wrong, which I doubt, charter must've screwed up since they're the only ones who mess with it) was causing the outages for both our house and our neighbors house?
Them: No, it couldn't do that. They must have a bad splitter too
Me: So everytime our cable internet goes out, and we check with our neighbors and theirs happens to be out, it's just a coincidence that both of our splitters failed at exactly the same time?
Them: Um, I guess
Me: What about the node that the guy on the phone mentioned?
Them: He doesn't know what he was talking about. If it keeps happening, we'll have to send out a node technician (isn't that who I asked for in the first place)
Me: OK, I'll call back if I have problems. Bye.


I guess when you have a monopoly on high speed internet in the area, good customer service isn't necessary.
Click to expand...


Were you stalking me and telling the same story that I just had? That's almost verbatim!

But seriously folks, I have comcast, and the same thing happened to me! Just take that story and insert "mgargan1".
 
Funny how I was just reading this thread a few days earlier and I didn't have anything to add...but now i do:D . Well, today we were just about to leave Futureshop when I saw a table with a bunch of stuff on it with a sign reading "up to 50% off. Clearence." And the sign was sitting litterally, ontop of an iPod Hifi. So I asked someone who worked there how much that (pointing to it) iPod Hifi is. He looks at the shelf with the iPod Hifi and tells me the price. It was the normal price so I asked him "isn't that one on sale?" He then replied "Oh the sign is ontop of it but it's not on promotion." and he walks a away.:confused:
 
mrwildguitar said:
Nah, I live in a small college town in Utah, most all of them were college girls.

I was the only person under 18, and male until I quit. They were all cool to work with though.
Click to expand...

I can't believe nobody asked.

What exactly were you AFTER you quit? :confused:
 
PkennethV said:
Funny how I was just reading this thread a few days earlier and I didn't have anything to add...but now i do:D . Well, today we were just about to leave Futureshop when I saw a table with a bunch of stuff on it with a sign reading "up to 50% off. Clearence." And the sign was sitting litterally, ontop of an iPod Hifi. So I asked someone who worked there how much that (pointing to it) iPod Hifi is. He looks at the shelf with the iPod Hifi and tells me the price. It was the normal price so I asked him "isn't that one on sale?" He then replied "Oh the sign is ontop of it but it's not on promotion." and he walks a away.:confused:
Click to expand...

That's when you go find a manager and buy the thing for 50% off!
 
CorvusCamenarum said:
That and the fact that water doesn't have to be bottled or mineral or something overly fancy. Here in the South you can get a glass of water just for coming in and sitting down; probably has something to do with the fact that its 80º+ outside for more than half the year.
Click to expand...

Here in Calgary Alberta Canada, if you ask for "a water" they'll sell you bottled water. But if you ask for "some water" then you'll get a glass of water for free. More of an issue at clubs or bars then at restaurants though.
 
MarkCollette said:
Here in Calgary Alberta Canada, if you ask for "a water" they'll sell you bottled water. But if you ask for "some water" then you'll get a glass of water for free. More of an issue at clubs or bars then at restaurants though.
Click to expand...
That doesn't sound strange to me.
 
Was walking around downtown trying to find a 4gb CF card for my camera.. walked into one small camera shop, and just asked the guys at the counter what they had for 4gb cards.

Salesguy 1: Hmmm, no 4gb cards, we have this two gig card... Its 133x.
Me: Ya, I need the high speed, but I also need 4gb.
Salesguy 2: You don't want a 4gb card anyways. CF cards can lose all your data. If you get the 2gb, you don't lose as much.
Me: I have forensic tools and can recover data anyways, so its really not an issue...
Salesguy 2: Actually, you want a 512mb card... (he grabs one off the shelf) It'll fit on one CD-R.
Me: I use an intervalometer, so a 512 card is useless to me, since I just let it run on its own. I don't want to shake the camera having to change cards (I didn't bother mentioning a 4gb card fits on one DVD+R)
Salesguy 1: (I can't remember exactly what he said, but it was something about storage again, while trying to hand me the 512 card)
Me: I have half a terabyte of external storage... Its not a problem for me. I really need the 4gb. Thanks anyways
*walks out*

I guess nobody wants 512 cards anymore for them to push it that far.
 
@ radioshack:
me: whereabouts are your phone cord splitters?
employee: wha?
me: you know...the thing that has one input jack and two output to connect different phones?
employee: oh, no. you'd have to pay for a new phone line to use that. and...i'm pretty sure there's no such thing anyways.
me: *sigh*. follow me.
(i go over to the phone accessories section and scrummage around a bit, find the splitter, and walk away, leaving him stunned i'm sure at my magic conjuring powers)

@ futureshop a few years ago
me: i've got a laptop with a USB 1.1 connection inside. is there any way to get a USB 2.0 express card or new connections inside the computer?
employee: the USB 2.0 hubs are over here.
me: no, i need a USB 2.0 interface for my laptop.
employee: well, the USB 2.0 hubs are a lot faster than the old ones, so why don't you just get that?
me: no! it won't make any difference because i have 1.1!
employee: well, you probably just need USB 2.) cable. it's over here...
*i walk away*

on the phone to two(!) different computer repair/building shops, AND futureshop in town last week.
me: can you give me a price on an external hard drive with a firewire interface?
employee: hold on, lemme see.
...(employee either asks around, looks around, or calls "his supplier")...
nope, there's no such thing.

--

Apparently I manifest a field of stupidity around me where certain technologies just stop existing when I'm near.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Back
Top