Okay, here's the scoop: I placed my preorder through AT&T.com a little after 5:30 AM EST. I got a confirmation page to come up, with an order number, but never received a confirmation email. Also, my credit card hasn't been charged, and the AT&T.com "order status" page acts like my order doesn't exist. I called customer service at 611 to find out what was going on. The woman I spoke with said she can't access that information, since it was placed online; only the online sales people could find out. She took my order number, and called me back. Basically, my order did go through, it just hasn't made its way through the entire system yet. I was told it may take another 24 hours to get the confirmation email, and maybe even 72 hours before my credit card is charged and I'm able to check the order status online. I was also told that my "place in line" is set from when I initially placed the order, not from when they get around to processing the order. Again, she said the "regular" customer service people do not have access to this info; I was flat-out told that their system still shows that I have not upgraded my phone, and am eligible to upgrade. As far as they know, I never preordered anything, though the online sales people say otherwise. I'm relieved, though still a bit skeptical. You'd better believe I'll be checking my order status and waiting for that confirmation email. Another note: AT&T may have dropped the ball on the preorder, and be terrible with a hundred other issues, but their customer service people are exemplary. Not only was she a competent, native English speaker, but she actually made the call to the online sales people herself. She's the one who waited in their queue, not me, and she called back once she got someone, just like she said she would. Her name was Megan, and I thanked her profusely. Anyway, just wanted to pass this info along. I already wrote this in another post I made a while ago, but thought it was worthy of a new one. Hope this helps those in the same boat I'm in.