Availability and customer service at launch. Seeing frustrated iPad2 buyers is a complete repeat of what we saw a year ago, with Apple's secret policies and non-communication about retail stock, store inventories etc. Is there no way Apple can make it easier? Reports of people in 1000 people long lines and the store knowing how many would get one and not telling those in line for hours? wrong. I love the story of the inept BestBuy employee that just waved the reserve tickets in the air by the line, and said who wants a 16gb Wifi and started giving them to the closest wavers. People at the front of the line were not happy. surely these important launches for Apple could be improved. I guess until someone gets hurt, passes out, or there is violence, or legal issues will they focus a little more. my opin.