"The Opaque Side of Apple" - Washington Post article

Discussion in 'Apple, Inc and Tech Industry' started by 11800506, Aug 7, 2008.

  1. 11800506 macrumors 65816


    Oct 31, 2007
    Washington D.C. Area
    I saw this article today while I was reading the paper and thought that it was interesting to see how different Apple is from other companies in a variety of ways. I think as the article mentions, that it would be beneficial for Apple if they opened up a bit and gave more updates to their users.


  2. clevin macrumors G3


    Aug 6, 2006
    If SJ meant it, there would be changes happening. Sorry I didn't see it, so I doubt he meant it, another PR maybe.

    anyway, see how this article sits with some mac users, essentially, the change only gonna happen under users' pressure, if majority users would like to defend apple under any circumstance, I can hardly image apple doing anything on this topic.
  3. 11800506 thread starter macrumors 65816


    Oct 31, 2007
    Washington D.C. Area
    I know what you mean, since all the fanboys would say that nothing is wrong. And while the situation is fine as it is, it definitely isn't optimal, but I think you're right in saying that it will only happen under pressure which isn't likely to happen in it's current state.
  4. dejo Moderator


    Staff Member

    Sep 2, 2004
    The Centennial State
    Wait, what did SJ say that you don't think he meant?
  5. IJ Reilly macrumors P6

    IJ Reilly

    Jul 16, 2002
    This is an excellent criticism of Apple's fortress mentality, which serves the company well only where new product development is concerned, and not at all well in customer relations. Communications with customers and the media are poor at best. The writer accurately describes some of the more quirky inconsistencies in Apple's customer service -- the great Genius Bar tech support approach, vs. their virtually hostile attitude towards the support message boards. Not only do no Apple employees answer questions on their support boards, they have a nasty habit of deleting posts that don't suit their arbitrary posting policy. They're missing an opportunity to make the Apple customer experience better, by a mile.

    Apple has a lot of positive attributes as a company, but they need to rethink customer service from top to bottom.
  6. satcomer macrumors 603


    Feb 19, 2008
    The Finger Lakes Region
    The real problem either mental illness in the USA started in the late 60s to the early 80s shutting down State runned mental hospitals because of Deinstitutionalisation. Plus with helicopter parents hiding mental of children or not have the resources to send mental kids to private hospitals.

    This whole mental health process in the Western world is a modern tragedy! No wonder mental people are getting shot by police when they show up and try to access a person within seconds with minimal information at the time!
  7. smithrh macrumors 68020


    Feb 28, 2009
    Replying to a 7 year old thread with a totally off-topic reply might also be an indicator of the impact of shutting down state mental hospitals...

    (I'll chalk this up to a forum issue - this time)


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