The Saga is over I hope

Discussion in 'iPhone' started by jsf721, Jan 5, 2015.

  1. jsf721 macrumors 6502

    Joined:
    Dec 27, 2011
    Location:
    Li, NY
    #1
    I purchased a new iP6 on 10/31/14. I had an upgrade I was happy to use as I was still on my old 5.

    First thing I noticed was people saying they could not hear me on the phone, then wifi spots would be extremely slow and websites would time out before opening yet my old ipad would spring them open.

    Lots of calls to apple and wiping and re setting up let to me getting another New phone 2 weeks later.

    That phone had its own issues plus some others. WiFi was fixed but the call quality remained poor and the phone would fail to illuminate. After a call ended, I would go to hand up but the display remained black (unlit). this happened 20% of the time. I could still talk to the person but the screen was black. Eventually the phone would either need a reboot or sometimes came back to life.

    After weeks of calling, re-setting and frustration I visited an apple store in Florida while on vacation. There they hooked my phone up to a diagnostic and read 24 memory errors, 7 hanging app reports (apps that I am not in control of) and various hardware errors.

    I was sent another new iPhone and we set this up without using the icloud back up which the apple tech though might be corrupting the software can causing the hardware to run qwirky.

    I received the new phone Friday 1/2/15. Called Apple support and they talking me through backing up what I needed usoing iTunes, icloud. All photos were moved into the new camera roll via air drop. I deleted all old icloud back ups and re set up exchange. Loaded everything onto the new phone and so far so good. I did a new back up and I believe I am all set. Will keep you posted.

    It seems that the icloud back up was the issue and I came to let anyone have similar issues that this could be the issue.
     
  2. af21187 macrumors 6502

    Joined:
    Sep 15, 2012
    #2
    Thanks for letting us know your experience. This might be the cause of a lot of issues that people are having. I, for one, always do a fresh install and set up as new iPhone every .x release, so that may be why I have been problem-free.
     
  3. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #3
    Could the iTunes backup be a potential problem too?
     
  4. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
    #4
    Any backup could potentially be corrupt. That's why if you think is. A restore from a back up won't fix anything. The only thing that works is just to set up as new so you get contacts and photos from photostream then sync whatever else you want using iTunes
     
  5. jsf721 thread starter macrumors 6502

    Joined:
    Dec 27, 2011
    Location:
    Li, NY
    #5
    My clean install and air dropping the pictures into the new camera roll worked fine. I used an icloud email to transfer the notes and I am on exchange so the contacts and emails were a no brainer.

    I ended up losing my imessage/text history which is no big deal to me.
     

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