I ordered a 58" Panasonic. Amazon said it would take 3-5 days to deliver it to my apartment, making today, the 5th day of the delivery window.
I called today to see when they would deliver because nobody had called me yet to set up a delivery date. I needed the TV before Monday because I was going home to my parents for Christmas. On the phone, they said Tuesday was the absolute earliest they could deliver. I told them that wouldn't work because I wouldn't be here and wouldn't be back for a month.
They told me that they just got the box today from Pilot and that if I wanted it earlier that I should come pick it up from their warehouse, 2.5 hours away. I know warehouses charge storage fees if it waits too long to be delivered. So I was pissed but said fine. So I drove from my apartment to their warehouse, 2.5 hours away. Closer to 3 with traffic. I got there at 5:45pm. They closed at 5.
The guy at the warehouse, who was clearly told to stay and wait just for me, was anxious to leave. He pushed my TV along the floor and up to the SUV. He started to load it and then asked me to help him load it. He put it in upright but said it would be better to be on its side so it didnt fall in transfer, and told me that if it was face up, it wouldn't hurt it. He told me when I got it home, to not open the box until it was room temperature or the screen could crack. I signed for it and drove home.
As I pulled out of their parking lot, he sped past me on the one lane road.
I drove 2.5 hours home. Two of my friends came over and helped me unload the TV and into the house. We waited, then opened the box. The screen was cracked.
Is Amazon going to help me or am I screwed? Does anyone have any experience with a situation like this?
I called today to see when they would deliver because nobody had called me yet to set up a delivery date. I needed the TV before Monday because I was going home to my parents for Christmas. On the phone, they said Tuesday was the absolute earliest they could deliver. I told them that wouldn't work because I wouldn't be here and wouldn't be back for a month.
They told me that they just got the box today from Pilot and that if I wanted it earlier that I should come pick it up from their warehouse, 2.5 hours away. I know warehouses charge storage fees if it waits too long to be delivered. So I was pissed but said fine. So I drove from my apartment to their warehouse, 2.5 hours away. Closer to 3 with traffic. I got there at 5:45pm. They closed at 5.
The guy at the warehouse, who was clearly told to stay and wait just for me, was anxious to leave. He pushed my TV along the floor and up to the SUV. He started to load it and then asked me to help him load it. He put it in upright but said it would be better to be on its side so it didnt fall in transfer, and told me that if it was face up, it wouldn't hurt it. He told me when I got it home, to not open the box until it was room temperature or the screen could crack. I signed for it and drove home.
As I pulled out of their parking lot, he sped past me on the one lane road.
I drove 2.5 hours home. Two of my friends came over and helped me unload the TV and into the house. We waited, then opened the box. The screen was cracked.
Is Amazon going to help me or am I screwed? Does anyone have any experience with a situation like this?
