The worst luck PLEASE HELP!

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by BigEvan23, Jul 14, 2004.

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  1. BigEvan23, Jul 14, 2004

    BigEvan23 macrumors member

    BigEvan23

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    #1
    I just recieved my new 15 inch powerbook in the mail and was absolutely falling in love with it...that is until I put media in the combo drive. All of a sudden when trying to read the disk I heard some really loud grinding noises. This drive is making sounds that I did not think were mechanically possible. The discs read however they are insanely slow. I was trying to install an app with it and it took an insane amount of time. I know the machine isnt slow its the 1.5 ghz with 1gb ram and was set to highest performance. I tried a bunch of cd's and dvd's and the sounds that were produced left me speachless. I mean a dead pixel I can understand but this just blows! I guess I have to take it into a retails store. Do I call anyone first or should this be my first course of action? Any suggestions or advice based on a similar situation would be appreciated.

    Thanks so much,

    Evan
     
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  2. rainman::|:|, Jul 14, 2004

    rainman::|:| macrumors 603

    rainman::|:|

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    #2
    Sounds like a DOA drive, take it to an Apple Store if you have one nearby, they'll know what to do... otherwise i think you'll have to send it in to Apple... I may be wrong. Check the info that came with the 'book. It should tell you what to do if something's broken...

    paul
     
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  3. zakee00, Jul 14, 2004

    zakee00 macrumors regular

    zakee00

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    #3
    put in your OS disk that came with ur powerbook, and restart your computer. hold down the option key while its booting up. wait for the screen to come up, and select apple hardware test. run the full test, and see what it says is wrong. if you live near an apple store, then just take it in and let them deal with it. good luck, and sorry
    -nick
     
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  4. JFreak, Jul 14, 2004

    JFreak macrumors 68040

    JFreak

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    #4
    the drive should be quiet if it's mechanically ok. return it to wherever you bought it, and DEMAND a new replacement unit and not just a drive change. if you have a bad pixel in it, you may get a better screen, too, if you can convince them to send you a new one.

    there must be a time when you can return it. how long ago did you receive it?
     
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  5. tdhurst, Jul 15, 2004

    tdhurst macrumors 68040

    tdhurst

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    #5
    DUH

    Take it back, dude. No brainer here...
     
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  6. Macmaniac, Jul 15, 2004

    Macmaniac macrumors 68040

    Macmaniac

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    #6
    Yep get a new drive! Although if you really want to send it back and demand a new unit you could do that, but that could result in a long wait for you to send Apple the unit, then Apple sending you a new unit.
     
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  7. mojohanna, Jul 15, 2004

    mojohanna macrumors 6502a

    mojohanna

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    #7
    My mom recently got at 17"PB with super drive. She had the same problems. Took it back to the reseller and they replaced the drive. No problems since. Unfortunately, sounds like apple got som bad slot loading drives from the manufact.
     
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  8. BigEvan23, Jul 15, 2004

    BigEvan23 thread starter macrumors member

    BigEvan23

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    #8
    Thanks everyone


    They were able to fix it in store? Or was it the usual turnover from apple. I don't imagine that the apple stores can swap drives in and out. Simple stuff like ram and airport cards, ie. user installable parts only. Can you demand a new machine, I was under the impression that they just fixed parts and returned the old machine. Jeez, its gonna feel like a refurb...j/k. Will apple or the retail store provide a loaner if I hoot and hollar enough? I really need the machine for a presentation this monday!!! :(

    Thanks again.
     
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