The worst luck PLEASE HELP!

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by BigEvan23, Jul 14, 2004.

  1. BigEvan23 macrumors member


    Jun 17, 2004
    I just recieved my new 15 inch powerbook in the mail and was absolutely falling in love with it...that is until I put media in the combo drive. All of a sudden when trying to read the disk I heard some really loud grinding noises. This drive is making sounds that I did not think were mechanically possible. The discs read however they are insanely slow. I was trying to install an app with it and it took an insane amount of time. I know the machine isnt slow its the 1.5 ghz with 1gb ram and was set to highest performance. I tried a bunch of cd's and dvd's and the sounds that were produced left me speachless. I mean a dead pixel I can understand but this just blows! I guess I have to take it into a retails store. Do I call anyone first or should this be my first course of action? Any suggestions or advice based on a similar situation would be appreciated.

    Thanks so much,

  2. rainman::|:| macrumors 603


    Feb 2, 2002
    Sounds like a DOA drive, take it to an Apple Store if you have one nearby, they'll know what to do... otherwise i think you'll have to send it in to Apple... I may be wrong. Check the info that came with the 'book. It should tell you what to do if something's broken...

  3. zakee00 macrumors regular


    Jul 7, 2004
    Anchorage, Alaska
    put in your OS disk that came with ur powerbook, and restart your computer. hold down the option key while its booting up. wait for the screen to come up, and select apple hardware test. run the full test, and see what it says is wrong. if you live near an apple store, then just take it in and let them deal with it. good luck, and sorry
  4. JFreak macrumors 68040


    Jul 11, 2003
    Tampere, Finland
    the drive should be quiet if it's mechanically ok. return it to wherever you bought it, and DEMAND a new replacement unit and not just a drive change. if you have a bad pixel in it, you may get a better screen, too, if you can convince them to send you a new one.

    there must be a time when you can return it. how long ago did you receive it?
  5. tdhurst macrumors 601


    Dec 27, 2003
    Phoenix, AZ
  6. Macmaniac macrumors 68040


    Yep get a new drive! Although if you really want to send it back and demand a new unit you could do that, but that could result in a long wait for you to send Apple the unit, then Apple sending you a new unit.
  7. mojohanna macrumors 6502a


    Jul 7, 2004
    My mom recently got at 17"PB with super drive. She had the same problems. Took it back to the reseller and they replaced the drive. No problems since. Unfortunately, sounds like apple got som bad slot loading drives from the manufact.
  8. BigEvan23 thread starter macrumors member


    Jun 17, 2004
    Thanks everyone

    They were able to fix it in store? Or was it the usual turnover from apple. I don't imagine that the apple stores can swap drives in and out. Simple stuff like ram and airport cards, ie. user installable parts only. Can you demand a new machine, I was under the impression that they just fixed parts and returned the old machine. Jeez, its gonna feel like a refurb...j/k. Will apple or the retail store provide a loaner if I hoot and hollar enough? I really need the machine for a presentation this monday!!! :(

    Thanks again.

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