Theft at local Apple Store today

Discussion in 'Apple, Inc and Tech Industry' started by alirod, Nov 20, 2015.

  1. alirod macrumors newbie

    Joined:
    Jun 29, 2011
    Location:
    Vancouver
    #1
    I was at my local Apple store (Coquitlam, BC) today to check out the new Apple TV's and iPad Pro. While checking out the iPad, a woman in the middle of the store started screaming and swearing. Apparently she had stolen an iPod or iPhone and security had handcuffed her. Security consisted of two guys in uniform and two security personnel in street clothes. She created a scene in the store while yelling loudly and running around in handcuffs. At one moment she even started running towards a crowd of people, startling everyone. There was a huge group of people outside the store looking. Security managed to calm her and escorted her to the back room. Moments later the cops arrived. However, I checked back half an hour later and they still hadn't removed her.

    How are situations like this handled usually? I guess theft is pretty common, but it usually doesn't end like this. No one in the store had noticed her being handcuffed and it was pretty discrete until she started making a scene. Security did not attempt to intervene too much or use physical force. Most employees carried on and didn't confront her, with the exception of one (probably a manager). Where was she kept in the back room? Is there a special room for these circumstances, since she still seemed pretty agitated and potentially dangerous to employees.
     
  2. Flunkyturtle macrumors 6502

    Joined:
    Dec 20, 2011
    #2
    From my experience; people act scary like that to throw people off and escape. It's like acting mad will stop people from trying to contain you for fear of you hurting them.
     
  3. vkd macrumors 6502a

    vkd

    Joined:
    Sep 10, 2012
    #3
    Difficult for the security people to deal with a person who is throwing a wobbler, they have to keep as calm as possible and be extremely careful not to do anything which they could later hold against them, eg. manhandling etc.
     
  4. alirod thread starter macrumors newbie

    Joined:
    Jun 29, 2011
    Location:
    Vancouver
    #4
    Yes, security did not attempt at all to contain her. She was hysterical and yelling phrases like "stop doing this to me," "you have no right to do this" and "they're not listening to me." Security would definitely not get involved since she might get more agitated and she might have been trying to make it look like she was being "assaulted" by security.

    She didn't look like an "experienced" shoplifter, judging by her reaction. Most knowledgable people would know that the devices have activation lock and the IMEI will be blacklisted.
     
  5. Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #5
    ...."assaulted" by security ?

    It's difficult for security to deal with people, but it's not difficult for police with the right gear ?

    They are just doing their job regardless
     

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