Long story short-My MacBook Pro has made a ring on several of my discs, and now two of them won't even read. My Mac is still under warranty, and I am making an appointment with Genius soon. How does that work though? Am I just screwed out of my software, and will have to buy it again? Or will Apple cover that too?
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There goes $100 down the drain.
- Thread starter guyducati
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Ask for replacement discs from the companies of the discs that got "ringed". Some of them will be nice enough to send you replacements.
Ok. 2 of the discs I know Apple sells, but another one of them is on Amazon for like $6, so I'm not worried about that one.
Does Apple "sell them" or are they Apple software (iWork, iLife)
I don't see them replacing CS4 even though they sell it at the Apple Store
All you can do is ask and see what they say
Woof, Woof - Dawg
Does Apple "sell them" or are they Apple software (iWork, iLife)
I don't see them replacing CS4 even though they sell it at the Apple Store
All you can do is ask and see what they say
Woof, Woof - Dawg
Yea. Luckily all of my "pricey" programs (Photoshop Suite, CAD programs) don't rely on discs, so its just my games. Unfortunately, I looked at my game collection, and basically every game has the ring on it. Not good.
Yea, it does. However, My Mac is basically ALWAYS at my disc. I don't really travel with it.
When is is that Apple will just replace your Mac? This will only be the second time I've had to bring it in to a problem related to the optical drive. If I continue to have problems with it, will they just give me a new Mac?
They will likely replace the optical drive if they find a problem
But why would they give you a new Mac for an optical drive problem?
Woof, Woof - Dawg
But why would they give you a new Mac for an optical drive problem?
Woof, Woof - Dawg
They will likely replace the optical drive if they find a problem
But why would they give you a new Mac for an optical drive problem?
Woof, Woof - Dawg
I know they won't do it now, but don't they EVENTUALLY replace a Mac if a customer keeps having a problem with the same part repeatedly?
Unless your breaking it yourself, you won't have a problem with the optical drive 3-4 times.
Your hint is great, and sometimes polishing off the CD/DVD will work, but the bottom line obviously is that his SuperDrive should not be causing this to start with. He needs to get it replaced.
Wirelessly posted (Opera/9.80 (S60; SymbOS; Opera Mobi/320; U; en-US) Presto/2.4.15 Version/10.00)
The ring is on bottom of the disc. I have a genius appt tonight so we'll see what happens.
The ring is on bottom of the disc. I have a genius appt tonight so we'll see what happens.
I had this same problem - it destroyed my Win 7 ultimate disc. I called in to Apple, they routed me to Consumer Relations, who happily gave me a $250 credit towards any apple product or products.
They also set up a repair of my optical drive in that same phonecall to ensure that it didn't happen a second time.
They also set up a repair of my optical drive in that same phonecall to ensure that it didn't happen a second time.
Well, basically what I do for "fun" is on the discs. I decided 2 years ago that I would build a gaming computer instead of buying a PS3, and then use my pc to game. I did build a sweet computer, and in 2008, it was very fast. (Core 2 Duo Quad 2.8GHZ, 8GB Ram, 8800GT) However when I decided to buy a Mac, I sold that PC. So, now, I use my Mac to game. So the games that have that "ring" are: Oblivion, Fallout 3, Quake Wars, Unreal Tournament 3, and some of my DVD's.
Good luck with that, mate.
Habitus
Thanks.
Well thank you, that IS encouraging. I just hope I have the same luck as you tonight at the Apple store.
Now you see why DRM and content protection is stupid. They do nothing for proventing piracy, and when your original disk goes bad, you are screwed.
Since it's on the bottom I second the suggestion--if you can't get an easy replacement, try polishing the ring out. There's a good chance it's removable if not too deep. I've taken abused PS2 discs from the point they wouldn't even load to fully functional just with a cheap hand polishing kit.The ring is on bottom of the disc. I have a genius appt tonight so we'll see what happens.
It'll probably take more than a by-hand polishing kit in your case if the ring is deep, but your local video rental place might be willing to drop your discs into their fancy DVD polisher for free or a low cost (mine charges $3 a disc).
Good news: They had a superdrive in stock, so I have a new superdrive.
Bad news: They said there is nothing they can do about my discs. They said get some cleaner.
I always get the grumpy genius. It's really annoying. Every time I go I see all of the happy geniuses, and I always have the one that looks like he doesn't want to be there.
Anyways, should I try to call Apple and see if they can do anything for me?
Bad news: They said there is nothing they can do about my discs. They said get some cleaner.
I always get the grumpy genius. It's really annoying. Every time I go I see all of the happy geniuses, and I always have the one that looks like he doesn't want to be there.
Anyways, should I try to call Apple and see if they can do anything for me?
They swapped mine out because they didnt have a superdrive in stock and since mine was fairly new.
I will also call apple tomorrow and see what they can do for my scratched discs..
I will also call apple tomorrow and see what they can do for my scratched discs..
Ha... that's a funny observation. I've noticed that too, but luckily for me, I always get one of the happy ones. Usually the grumpy one is helping the guy next to me.