There goes $100 down the drain.

guyducati

macrumors regular
Original poster
Long story short-My MacBook Pro has made a ring on several of my discs, and now two of them won't even read. My Mac is still under warranty, and I am making an appointment with Genius soon. How does that work though? Am I just screwed out of my software, and will have to buy it again? Or will Apple cover that too?
 

MikhailT

macrumors 601
Nov 12, 2007
4,332
827
Long story short-My MacBook Pro has made a ring on several of my discs, and now two of them won't even read. My Mac is still under warranty, and I am making an appointment with Genius soon. How does that work though? Am I just screwed out of my software, and will have to buy it again? Or will Apple cover that too?
Ask for replacement discs from the companies of the discs that got "ringed". Some of them will be nice enough to send you replacements.
 

MacDawg

macrumors Core
Mar 20, 2004
19,708
4,274
"Between the Hedges"
Ok. 2 of the discs I know Apple sells, but another one of them is on Amazon for like $6, so I'm not worried about that one.
Does Apple "sell them" or are they Apple software (iWork, iLife)
I don't see them replacing CS4 even though they sell it at the Apple Store

All you can do is ask and see what they say

Woof, Woof - Dawg
 

guyducati

macrumors regular
Original poster
Does Apple "sell them" or are they Apple software (iWork, iLife)
I don't see them replacing CS4 even though they sell it at the Apple Store

All you can do is ask and see what they say

Woof, Woof - Dawg
Yea. Luckily all of my "pricey" programs (Photoshop Suite, CAD programs) don't rely on discs, so its just my games. Unfortunately, I looked at my game collection, and basically every game has the ring on it. Not good.

If you tilt your macbook a little does it make scratching noises?
Yea, it does. However, My Mac is basically ALWAYS at my disc. I don't really travel with it.
 

guyducati

macrumors regular
Original poster
When is is that Apple will just replace your Mac? This will only be the second time I've had to bring it in to a problem related to the optical drive. If I continue to have problems with it, will they just give me a new Mac?
 

MacDawg

macrumors Core
Mar 20, 2004
19,708
4,274
"Between the Hedges"
They will likely replace the optical drive if they find a problem
But why would they give you a new Mac for an optical drive problem?

Woof, Woof - Dawg
 

Dozerrox

macrumors 6502
Dec 23, 2009
452
1
Exeter
Regarding your scratched disks, are they scratched on the top or bottom? If it's the bottom, I've had lots of success with polishing out scratched disks with brasso.
 

Jaro65

macrumors 68040
Mar 27, 2009
3,703
563
Seattle, WA
Regarding your scratched disks, are they scratched on the top or bottom? If it's the bottom, I've had lots of success with polishing out scratched disks with brasso.
Your hint is great, and sometimes polishing off the CD/DVD will work, but the bottom line obviously is that his SuperDrive should not be causing this to start with. He needs to get it replaced.
 

chaos86

macrumors 65816
Sep 11, 2003
1,011
7
127.0.0.1
What software do you have on optical discs? Apart from Snow Leopard, I can't remember the last software disc I put in my mac. Just downloads nowadays.
 

Habitus

macrumors 6502a
Feb 26, 2009
606
0
Where ever my life takes me...
Long story short-My MacBook Pro has made a ring on several of my discs, and now two of them won't even read. My Mac is still under warranty, and I am making an appointment with Genius soon. How does that work though? Am I just screwed out of my software, and will have to buy it again? Or will Apple cover that too?
Good luck with that, mate.

Habitus :apple:
 

Relznuk

macrumors 6502
Sep 27, 2009
387
0
UT, USA
I had this same problem - it destroyed my Win 7 ultimate disc. I called in to Apple, they routed me to Consumer Relations, who happily gave me a $250 credit towards any apple product or products.

They also set up a repair of my optical drive in that same phonecall to ensure that it didn't happen a second time.
 

guyducati

macrumors regular
Original poster
What software do you have on optical discs? Apart from Snow Leopard, I can't remember the last software disc I put in my mac. Just downloads nowadays.
Well, basically what I do for "fun" is on the discs. I decided 2 years ago that I would build a gaming computer instead of buying a PS3, and then use my pc to game. I did build a sweet computer, and in 2008, it was very fast. (Core 2 Duo Quad 2.8GHZ, 8GB Ram, 8800GT) However when I decided to buy a Mac, I sold that PC. So, now, I use my Mac to game. So the games that have that "ring" are: Oblivion, Fallout 3, Quake Wars, Unreal Tournament 3, and some of my DVD's.

Good luck with that, mate.

Habitus :apple:
Thanks.

I had this same problem - it destroyed my Win 7 ultimate disc. I called in to Apple, they routed me to Consumer Relations, who happily gave me a $250 credit towards any apple product or products.

They also set up a repair of my optical drive in that same phonecall to ensure that it didn't happen a second time.
Well thank you, that IS encouraging. I just hope I have the same luck as you tonight at the Apple store.
 

Gabriel GR

macrumors 6502a
Jul 12, 2009
716
1
Athens, Greece
Now you see why DRM and content protection is stupid. They do nothing for proventing piracy, and when your original disk goes bad, you are screwed.
 

Makosuke

macrumors 603
Aug 15, 2001
6,152
341
The Cool Part of CA, USA
The ring is on bottom of the disc. I have a genius appt tonight so we'll see what happens. :)
Since it's on the bottom I second the suggestion--if you can't get an easy replacement, try polishing the ring out. There's a good chance it's removable if not too deep. I've taken abused PS2 discs from the point they wouldn't even load to fully functional just with a cheap hand polishing kit.

It'll probably take more than a by-hand polishing kit in your case if the ring is deep, but your local video rental place might be willing to drop your discs into their fancy DVD polisher for free or a low cost (mine charges $3 a disc).
 

guyducati

macrumors regular
Original poster
Good news: They had a superdrive in stock, so I have a new superdrive.

Bad news: They said there is nothing they can do about my discs. They said get some cleaner.

I always get the grumpy genius. It's really annoying. Every time I go I see all of the happy geniuses, and I always have the one that looks like he doesn't want to be there.

Anyways, should I try to call Apple and see if they can do anything for me?
 

Macvy Ricky

macrumors member
Jan 5, 2010
90
0
They swapped mine out because they didnt have a superdrive in stock and since mine was fairly new.

I will also call apple tomorrow and see what they can do for my scratched discs..
 

Surely

Guest
Oct 27, 2007
15,043
8
Los Angeles, CA
I always get the grumpy genius. It's really annoying. Every time I go I see all of the happy geniuses, and I always have the one that looks like he doesn't want to be there.
Ha... that's a funny observation. I've noticed that too, but luckily for me, I always get one of the happy ones. Usually the grumpy one is helping the guy next to me.